Accenture
Pune, Maharashtra, India
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Service Integration and Management (SIAM) Good to have skills : Microsoft 365, Cloud Infrastructure, Software Configuration Management (SCM), No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, you will resolve incidents and problems across multiple business system components and ensure operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Additionally,...