5377 technical support engineer jobs found

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team : It's an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world's largest global provider dedicated to financial technology solutions. Provide CST support and management of incidents and change requests throughout ticket lifecycle within the product environment. Ensure service level agreements are met in support of clients' and company's mission-critical business requirements. What you will be doing: Acts as focal point for incident review and escalation if necessary. Supports a computer operations environment that meets all service level agreements, e.g., US time...

Your opportunity This role is key to helping our customers love New Relic by troubleshooting technical customer issues with New Relic Front End Products (Mobile, Browser, Synthetics and Synthetics Job Manager). By clearing technical blockers, Technical Support Engineers help to ensure our products are performing to their designed specification, get their data into New Relic, and realize the value of their investment in our platform. What you'll do Collaborate across teams to assist in solving complex technical customer problems across our product suite Strong analytical and technical troubleshooting skills Impeccable customer service skills and display genuine empathy towards customers. Work closely with our software engineering teams to resolve advanced customer issues. Support New Relic customers by resolving various installation, configuration, and data exploration requests. Be an advocate for our customers to our Product Organization by providing feedback on feature...

Technical Support Engineer When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Are you looking for your next challenge? We are currently recruiting for a 1st Line Technical Support to join our NOC Rail team in Warwick. Reporting into the NOC Team Leaer within this role you will maintain the availability, performance and security of a critical infrastructure system. By monitoring the system on a 12-hour shift rotation (4/4) utilising tools such as System Centre Operations Manager, Cisco Prime, SolarWinds and McAfee ePO to report and investigate potential issues. You will provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum...

Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: The Elevator Pitch: Why will you enjoy this new opportunity? Are you passionate about learning new technology and solving complex problems for key customers? Broadcom has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry. In this role, you will be joining Broadcom's VCF team supporting the VCF product suite. You will be in the forefront of the work from anywhere transformation helping our customers shift their workforce to remote and hybrid, which has only been accelerated by the worldwide pandemic. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? As a Senior...

Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you're in the right place; we want you to bring your own energy to help us create a safer world. All we're missing is you! A Cybersecurity Technical Support Engineer III is responsible for providing a world-class support experience to our enterprise customer base. Living our corporate values of being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless, you will be responsible for assisting our customers with troubleshooting and resolving issues related to Forcepoint as well as associated third-party products, enabling our customers to stop the bad and free the...

About ColorTokens ColorTokens specializes in advanced security solutions designed to safeguard organizations' assets and critical systems from cyber threats. Our flagship product, Xshield Enterprise Microsegmentation platform, empowers organizations to prevent initial compromises from escalating into damaging crises. By emphasizing proactive security measures, ColorTokens ensures comprehensive protection for critical workloads and data, enabling organizations to stay "breach ready." With a clientele spanning some of the world's largest organizations, including prominent cancer research centers, cities, and national defense departments, ColorTokens serves industries handling sensitive information and subject to stringent regulatory requirements. ColorTokens' cloud-delivered platform streamlines onboarding efforts and reduces maintenance costs for organizations. Providing pervasive protection, their platform covers data center servers, legacy systems, cloud workloads,...

3rd Line Support Engineer   My client is seeking to recruit a highly skilled 3rd Line Support Engineer As part of the operations team, the Support Engineer will play a key role in providing advanced technical support and maintaining the operational integrity of IT systems, infrastructure, and telecommunications. The Support Engineer will provide expert-level support for complex technical issues escalated beyond the first and second line. This role involves systems administration, troubleshooting infrastructure problems, ensuring compliance with security policies, and collaborating with external vendors to resolve technical challenges.   Key Responsibilities Provide advanced troubleshooting for IT systems, telecoms, and infrastructure issues. Administer and monitor IT systems, ensuring operational efficiency and security. Manage and resolve complex incidents, problems, and requests in a timely manner. Maintain security standards and configure access rights for users....

2nd Line Technical Support Engineer (Hybrid working) An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service...

Technical Support Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a Technical Support Engineer, to support the Service Desk team with exceptional customer service and technical knowledge, whilst providing expert first line support to our customers. This is a great opportunity for someone looking to get into the world of technical customer support. We are invested in developing our people, and with our “swarm” approach to resolving incidents, you will get the chance to learn new technologies and skills to drive your career forward. Have you got service desk and / or customer support experience? Are you...

Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be...

Background My Client a fast-growing global digital engineering provider of over 400 staff with headquarters in Sweden and operations in UK, US, Nordics, Germany, India and South Africa. My Client helps engineering companies optimise their products and manage their strategic assets by realising digital transformation initiatives. PURPOSE Reporting to the Head of PLM, the Support Engineer is responsible for providing high-quality technical support to our customers. You will work closely with our clients to resolve issues related to PTC software, ensuring optimal performance and customer satisfaction. Your role will involve troubleshooting, problem-solving, and providing expert guidance on PTC products, including but not limited to Windchill, Creo, ThingWorx, and Codebeamer. ROLE & RESPONSIBILITIES * Provide technical support and troubleshooting for PTC products via phone, email, and remote sessions. * Diagnose and resolve software issues, ensuring timely and effective...

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Job Description: Position: Technical Support Engineer - "Software" (Contrail, CSO) Business Unit: Juniper TAC -Customer Focused Technical Support Location: Bangalore Customer Focused Technical Support ( CFTS) Juniper Networks " Customer Focused Technical Support" Services provide Customer with access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to a Customer's network profile and operations requirements. This team will work with Customer...

Job Summary: We are seeking an experienced 3rd Line IT Technical Support Engineer with strong Azure skills to join our dynamic IT team. The ideal candidate will be responsible for providing technical support, managing complex IT issues, and ensuring the smooth operation of our IT infrastructure. This role will also involve implementing and maintaining robust cyber security measures to protect our systems and data. Key Responsibilities: Must be 'hands-on', no job too small. Provide 2nd and 3rd line support for IT infrastructure, including servers, networks, and cloud services. Troubleshoot and resolve complex technical issues escalated from 1st and 2nd line support teams. Implement and manage Azure services such as Entra, Conditional Access, and Enterprise Applications. Manage and support SharePoint and Intune environments. Monitor system performance and ensure high availability and reliability of IT services. Collaborate with other IT teams to design and implement IT...

Job Summary: We are seeking an experienced 3rd Line IT Technical Support Engineer with strong Azure skills to join our dynamic IT team. The ideal candidate will be responsible for providing technical support, managing complex IT issues, and ensuring the smooth operation of our IT infrastructure. This role will also involve implementing and maintaining robust cyber security measures to protect our systems and data. Key Responsibilities: Must be 'hands-on', no job too small. Provide 2nd and 3rd line support for IT infrastructure, including servers, networks, and cloud services. Troubleshoot and resolve complex technical issues escalated from 1st and 2nd line support teams. Implement and manage Azure services such as Entra, Conditional Access, and Enterprise Applications. Manage and support SharePoint and Intune environments. Monitor system performance and ensure high availability and reliability of IT services. Collaborate with other IT teams to design and implement IT...

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands - including HSBC, Chipotle, and Virgin Media - use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes. At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better. Overview: We are looking for an accomplished and experienced Senior Technical Support Engineer to join...

Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you're in the right place; we want you to bring your own energy to help us create a safer world. All we're missing is you! A Cybersecurity Technical Support Engineer III is responsible for providing a world-class support experience to our enterprise customer base. Living our corporate values of being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless, you will be responsible for assisting our customers with troubleshooting and resolving issues related to Forcepoint as well as associated third-party products, enabling our customers to stop the bad and free the...

Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you're in the right place; we want you to bring your own energy to help us create a safer world. All we're missing is you! Technical Support Engineer - Data Security Responsibility Provide remote support to our Global customers through Phone/E-mail and Chat Channel Responding to customer queries in a timely manner, Regular follow-ups with customers with recommendations, updates, and action plans Replicate customer issues and engage product team in a timely manner for quick resolution Leverage internal technical expertise, including peers, mentors, knowledge base and other internal...

Technical Support Engineer Electronics Nottingham - NG6 Days Shifts Circa £35,000 per annum + Benefits   Are you a skilled Technical Support Engineer or Customer Service Advisor looking for your next opportunity to develop and progress within your career? This is a great opportunity to establish yourself at the forefront of an industry-leading electronics specialist and become a product expert in this office-based role.   With a rich history dating back to the mid-'60s, my client provides the distribution, installation and ongoing technical support for all Security, Video and Audio technology needs within the commercial and industrial market. They are currently looking for a skilled Support Engineer to support their IP Intercoms and Access Control team.   The Role - Technical Support Engineer Handle and take ownership of technical queries for IP intercom and Door Access hardware and software platforms Provide support and advice to internal and external sales, marketing and...

Technical Support Engineer Bristol £22,000 - £26,000 annual on-call allowance (£4,000) profit share scheme Hybrid working Network Support Cisco Juniper An exciting opportunity has arisen for a Technical Support Engineer to join a leading UK network support provider. You'll be a technology enthusiast with a strong interest in network support and administration. You'll be upskilling yourself and knowledge through partnering with senior technical engineers and undertaking fully expensed industry recognised accreditations. This position will suit you if you have a passion for technical problem solving within networks and are keen to advance you career in the sector. Your responsibilities will include: * Provide technical support: Offer expert assistance to end-users and clients, troubleshooting network issues, and resolving them promptly. * Customer service excellence: Maintain a high level of customer service for all support queries, adhering strictly to service management...

Technical Support Engineer required by my global client. Due to internal promotions my client is looking for an experienced Technical Support Engineer that is fluent in both English and Spanish and have previous Technical experience with Networks preferably Fibre Optic Networks You will: * Support our Customers and the EMEA Sales Team to deliver best-in-class Technical Support and Training. * Provide pre-sales online technical demonstrations and webinars in English and Spanish * Work closely with the Service, Customer Service and Technical Support Teams so that our customers can “Depend on Us”. Key Accountabilities are: 1. Provide Technical Support for the EMEA Region and respond to customer enquiries via email, phone and web. 2. Ensure all customer interactions are delivered to the highest standard, with the ethos of pace, precision and partnership. 3. Ensure all customer issues are logged and resolved according to the Service Level Agreement (SLA). 4. To...

Your Role and Responsibilities The IBM Spectrum Storage Software Support team is supporting complex integrated storage products end to end, including Spectrum Scale, Spectrum Fusion, Spectrum Insight, Elastic Storage Server. This position involves working with our IBM customers remotely, which are some of the world's top research, health care and technology providers. The candidates must be able to assist with operating systems (Linux), Distributed Files System, Storage and network integration issues. They will work in a virtual environment working with colleagues around the globe and will be exposed to many different types of technologies. Responsibilities: Provide remote troubleshooting and analysis assistance for usage and configuration questions Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps) Identify known defects and fixes to resolve problems Develops best practice articles...

Senior Software Support Engineer- Technical Operations About MCO (MyComplianceOffice) MCO provides compliance management software that enables companies around the world to reduce their risk of misconduct. MCO is the leading conduct risk platform in the world for capital markets firms or divisions in large financial services firms. Our powerful platform enables compliance professionals demonstrate they are proactively managing the regulated activities of employees, third-party vendors, and other agents of the firm. Available as a unified suite or à la carte, our easy-to-use and extensible solutions allow clients to be up and running quickly and cost-efficiently. We have built our passion and proficiency for compliance automation into every product, empowering clients of all sizes to maximize technology to minimize conduct risk. MCO is growing rapidly and seeks energetic and passionate team members who will work to enhance the world's leading conduct risk platform. About...

CometChat Overview Our mission: Fuel customer growth through meaningful user-to-user engagement. CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth. With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module. Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and...

CometChat Overview Our mission: Fuel customer growth through meaningful user-to-user engagement. CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth. With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module. Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and...