Bosch Group
Coimbatore, Tamil Nadu, India
Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it's the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Collaborate with Global Application Support Specialist, IT developers and other support teams Handle and resolve 2nd level incidents/tickets in the Service Management Tool, based on priority and quality for the HR applications Investigate recurrence and patterns of support needs in order to design holistic solutions. Liaise with subject-matter experts where escalation is needed Contact with the vendor for any alignments, issues, case/incidents creations, SLA...