AT and T
Hyderabad, Andhra Pradesh, India
Job Description: Overall, Purpose: Integrated Service Experience (ISE) Engineer Network Ops will perform a multi-functional maintenance role in support of WAN/LAN, SDWAN, Wireless technologies, performance monitoring and skilled in handling Global customer base. ISE Engineer Network Ops will be the point of contact for the network issues proactively detected or reactively called in by the customer. To perform this function, a multitude of support centers, vendors, customer, tools, processes, telephone and systems will be utilized to bring the issues to resolution. To monitor and analyze system operations, take or coordinate corrective actions, and establish, implement, and maintain service assurance standards to optimize system performance and enhance client satisfaction. Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: Technical Issue Resolution: Diagnose and resolve hardware, software, and network problems...