502 service desk technician jobs found

A busy, dynamic organisation is looking for an enthusiastic IT Service Desk Technician to join their experienced team based on the outskirts of York. Working in a fast-paced environment, to support a large number of end users, you will earn up to £29,000, alongside a competitive benefits package. As IT Service Desk Technician, you will act as the first point of contact for IT issues in the business, and your responsibilities will include: Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets Aim to provide a first-time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department Report recurring issues and highlight trends to assist in the development of action plans for improvements Liaise with third-party organisations where necessary, ensuring they are meeting agreed...

Introduction Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we're working on what's next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there's no such thing as a "perfect" candidate - we're all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if...

VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are looking for a ICT Service Desk Technician to join our support team in Hoddesdon. This role requires a dynamic and proactive person who is able to work well with the ICT team to support 2000+ users over 100+ sites locations. They must be technically able to support Microsoft Office products including 365, Microsoft Windows 10 and Android devices. They should also be proficient in troubleshooting hardware and network connectivity issues. On a personal level they should be polite, customer focused and display a "can do" attitude at all times with a passion for providing first class ICT support to customers. About you Working on a ServiceDesk and use of ServiceDesk call...

Service Desk Technician – Hertfordshire – Hybrid - £30k   Overview: Our client, a leading construction and engineering organisation are looking to hire a Service Desk Technician to join their expanding UK team.  The business is well known for delivering large-scale projects across Europe, North America, and other regions, contributing to the development of both private and public sectors.  As the Service Desk Technician you will provide first-line support, troubleshoot issues, and escalate unresolved cases to higher-level technicians when necessary. The ideal candidate will be a problem solver with strong communication skills and a commitment to providing excellent customer service.   Role & Responsibilities: Provide timely and accurate front-line support via phone, email, chat, or in-person requests Investigate hardware and software issues, including operating systems, network connections, applications, and peripherals Identify the root causes of issues, implement fixes, and...

I am currently recruiting for an IT Service Desk Technician who is looking to join a dynamic and growing company with offices here in Edinburgh and around the UK. Our client is an Independent UK law firm with expertise in areas such as transport, energy, food and farming, real estate and infrastructure. Overview: You will play a crucial role in providing IT support to users. This will be achieved by recording, diagnosing, and resolving IT-related problems using a call management system, ensuring a high-level audit trail for each call. As the first point of contact, the Service Desk sets the tone for service quality and overall customer experience. You will offer comprehensive support via telephone, email, face-to-face, and remote desktop, including IT installations and instructions on tool usage. Technical competence and excellent interpersonal skills are essential, and their strategy focusses on achieving first-time resolution for calls. Responsibilities: * Application...

Our client is seeking a Service Desk Technician to join their team. The ideal candidate will provide first-level technical support, troubleshoot IT issues, and maintain records within the service desk system. Key Responsibilities: Maintain call records in Service Desk systems Provide remote and desktop-level support for all IT-related issues Perform 1st & 2nd level troubleshooting and resolve 1st/2nd level type issues Setup new accounts, clients, and mobile devices Requirements: 2+ years in a similar Desktop Support role Experience with IT call logging/support software such as ServiceNow Proficient in using Citrix Workspace and supporting virtual environments (Citrix VDI) Experience in application installation and providing remote support Proficient in Microsoft Office and Windows OSIf you're keen to make a meaningful difference and find this role intriguing, or if you're open to exploring other IT support positions, please apply below. Reperio Human Capital acts as an...

Role: Service Desk Technician Salary: Up to £28,000 dependent on experience + benefits Location: Onsite in Fareham SC clearance is required for this role. We are looking for somebody that is passionate about IT and looking to embark on a career within a global organisation. You will be providing first line support to our customers and partners operating as a service desk technician. This will include first time fixes and solutions to enable fast resolutions to issues raised within the IT environment. Ideally you will have a base understanding of IT devices and Windows servers, however training in all aspects will be provided. The Service Desk Technician role is customer facing so it is important for you to be able to work within a team and to converse with the client's Military customers. If you are interested in discussing this Service Desk Technician role further, please apply or send a copy of your updated CV to (url removed). CBSbutler is acting as an employment agency...

Role: Service Desk Technician Salary: Up to £28,000 dependent on experience + benefits Location: Onsite in Fareham SC clearance is required for this role. We are looking for somebody that is passionate about IT and looking to embark on a career within a global organisation. You will be providing first line support to our customers and partners operating as a service desk technician. This will include first time fixes and solutions to enable fast resolutions to issues raised within the IT environment. Ideally you will have a base understanding of IT devices and Windows servers, however training in all aspects will be provided. The Service Desk Technician role is customer facing so it is important for you to be able to work within a team and to converse with the client's Military customers. If you are interested in discussing this Service Desk Technician role further, please apply or send a copy of your updated CV to (url removed). CBSbutler is acting as an employment agency...

Role: Service Desk Technician Salary: Up to £28,000 dependent on experience + benefits Location: Onsite in Fareham SC clearance is required for this role. We are looking for somebody that is passionate about IT and looking to embark on a career within a global organisation. You will be providing first line support to our customers and partners operating as a service desk technician. This will include first time fixes and solutions to enable fast resolutions to issues raised within the IT environment. Ideally you will have a base understanding of IT devices and Windows servers, however training in all aspects will be provided. The Service Desk Technician role is customer facing so it is important for you to be able to work within a team and to converse with the client's Military customers. If you are interested in discussing this Service Desk Technician role further, please apply or send a copy of your updated CV to (url removed). CBSbutler is acting as an employment agency...

Role: Service Desk Technician Salary: Up to £28,000 dependent on experience + benefits Location: Onsite in Fareham SC clearance is required for this role. We are looking for somebody that is passionate about IT and looking to embark on a career within a global organisation. You will be providing first line support to our customers and partners operating as a service desk technician. This will include first time fixes and solutions to enable fast resolutions to issues raised within the IT environment. Ideally you will have a base understanding of IT devices and Windows servers, however training in all aspects will be provided. The Service Desk Technician role is customer facing so it is important for you to be able to work within a team and to converse with the client's Military customers. If you are interested in discussing this Service Desk Technician role further, please apply or send a copy of your updated CV to (url removed). CBSbutler is acting as an employment agency...

Technical Support Specialist Up to £26,000 per annum (depending on skills and abilities) Permanent opportunity in Wrexham Additional benefits: Salary enhancements after further training and length of service 25 days holiday plus bank holidays Hybrid working (2 days at home) as well as flexible working hours Enhanced pension (Employer contributions of 5%) Progression and personal development opportunities Café on site with chef (free freshly cooked food available) The Role Technical Support Specialist required, to provide internal and external technical support. You will be joining a progressive organisation who value their employees providing a positive working environment. This role will suit a candidate who is passionate about IT/technology or some one who has worked in a customer service role where they had to trouble shoot queries and provide a work around solution. Responsibilities of the Technical Support Specialist Manage a ticket system for all internal and...

Job Title: 1st Line Support Location: Ridham Dock Road, ME9 8SR Salary: £28,000.00 per annum Job type: Full time / Permanent Working Hours: 40 hours per week, Monday - Friday Countrystyle is a member of the family-owned Heathcote Holdings Group of resource management companies and as a family run business our people and customers are at the heart of our growth and drive for passion for solution focused service. About the role: To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Responsibilities: Manage and maintain good quality, accurate documentation on all IT processes. Maintain systems, resolving any general workplace IT issues. Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing. Assist the wider IT team to monitor the network for all sites and working closely with...

Job Title: IT Systems Administrator Location: Birmingham Salary: £33,966 - £36,024 per annum - SS5 Job type: Permanent, Full time University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards. The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students. We are TEF rated Silver, with a Good Ofsted rating. University College Birmingham has a unique collaborative partnership with the University of Warwick - Ranked ninth in the 2024 Guardian League Tables and 67th in the World QS University Rankings 2024. The Role: University College Birmingham is looking for an experienced IT Systems Administrator to support the Universities Digital IT Services department in all aspects of maintaining core services and a reliable and secure network and server infrastructure. This will include the planning,...

Job Title: Operations Support Technician - Payments Product Support Location: Sheffield Salary: Competitive Job type: Full Time, Permanent An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: TNS (Transaction Network Services) is looking for a motivated and customer-oriented Operations Support Technician, to work within their Payment Markets division. You will be part of a global 24/7 support team responsible for the smooth operation and high availability of TNS' Payment Gateway, Processing and Settlement services. Key responsibilities of this role will include working a 24/7 shift rotation providing a high level of technical support and incident management for all incidents impacting or potentially impacting the supported services. Responsibilities: * Provide second-level support for application-related issues, troubleshooting problems, and resolving...

1st Line Desktop Support Salary: £24k – £28K Location: Edinburgh – Morrison Street. 5 days onsite. What you will be doing * An ambitious, sustainable and established law firm is seeking a 1st Line Onsite IT Service Desk Technician who would be to provide technical support to all users of the firms IT systems. * As the first point of call, you will be recording, monitoring, diagnosing, resolving and escalating any technical problems which arise. * You will also be involved in the IT installation and deployment service and provide instructions on how to use this technology effectively and effectively. Required skills * Windows Server Operating systems. * Office 365. * Active Dictionary. * Intune. * A high degree of technical competence. * Impeccable inter-personal and communication skills. * Exceptional customer service experience. * An IT qualification or previous IT experience. Preferred Skills * Qualifications or experience in ITIL...

Job Title: Customer Support Technician Location: Bridgend (on-site) Salary: £23,000 - £25,000 Per Annum Job Type: Full time, Permanent Working Hours: Monday to Sunday – 08:00 to 18:00 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the South West. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience of working within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that...

ABOUT FLUENCE Fluence, a Siemens and AES company, is the global market leader in energy storage technology solutions and services, combining the agility of a technology company with the expertise, vision, and financial backing of two well-established and respected industry giants. Building on the pioneering work of AES Energy Storage and Siemens energy storage, our goal is to create a more sustainable future by transforming the way we power our world. Providing design, delivery, and integration, Fluence offers proven energy storage technology solutions that address the diverse needs and challenges of customers in a rapidly transforming energy landscape. Fluence currently has more than 2.4 gigawatts of projects in operation or awarded across 24 countries and territories worldwide. We topped the Navigant Research utility-scale energy storage leaderboard in 2018 and were named one of Fast Company's Most Innovative Companies in 2019. In 2020, our sixth-generation Tech Stack won...

IT Project / 3rd Line IT Support Engineer - £40,000 - Ringwood - Great Opportunity! Role: IT Project / 3rd Line IT Support Engineer Location: Ringwood Salary: £36,000 - £40,000 + Great Opportunity! Interviewing Immediately - Apply Now My client's are looking for an experienced IT Project Engineer/3rd Line IT Support Engineer to join a rapidly growing IT department. The successful candidate will be responsible for providing onsite and remote technical support for IT infrastructure, resolving issues and providing advice on technical solutions. Benefits: * On-site parking. * 20 days holidays + Bank holidays. * Holiday allowance rising with length of service. * Company Pension scheme. * Company- wide Bonus Schemes. * Use of company vehicle where appropriate * Staff chill space with dart board, sofa, TV, games & refrigerator. * Staff social events. Responsibilities: * Delivering single day projects and providing support on escalated tickets from the support desk. *...

Description Job Title: Service Desk Level 1 (L1) Technician Job Description: A Service Desk Level 1 (L1) Technician plays a crucial role in providing technical support and assistance to end-users within an organization. The primary responsibility of an L1 Technician is to resolve basic technical issues and provide timely and effective solutions to ensure minimal disruption to the organization's operations. HOURS WILL VARY - SHIFT BASED Duties and Responsibilities: First Point of Contact: Serve as the initial point of contact for end-users seeking technical assistance via phone, email, or in-person. Incident Logging: Accurately log and categorize incidents and service requests in a ticketing system, SERVICE NOW, ensuring all relevant information is captured. Issue Triage: Assess and prioritize incidents and service requests based on their impact and urgency, escalating critical issues to higher-level support teams when necessary. Basic Troubleshooting: Provide basic...

Job Title: ERP / Application Support Technician Location: Halesworth Salary: £24,000 - £30,000 per annum Cooper Lomaz have partnered with a business based near Halesworth to source an Application Support Technician. This role is available on a full-time, permanent basis where you would be providing onsite support to the manufacturing and office teams. Role Overview: This role will see you combine skills in applications and general IT support, working with their ERP to ensure continuous availability of their IT systems, and assisting with the development of the ERP capabilities. The successful candidate will join an established IT team, providing 1st-2nd line support. Role Responsibilities: Be the first point of contact for all IT-related issues. Provide 1st Line support relating to the company's software, hardware, and ERP system. Assist the wider IT team in the support of the company's infrastructure, networks, and servers. Monitor IT systems and report any potential issues...

Role: IT Service Desk Engineer Location: Doncaster Salary: Up to £30,000 Are you wanting to work with the latest technologies for a forward thinking managed service provider? An opportunity has come available with one of my clients looking for an IT Helpdesk Technician to join their team. If you value customer satisfaction and enjoy working with the latest technologies in a team environment to meet shared goals, then this position is for you! Benefits: ** 22 Days Holiday + Bank Holidays ** Optional OOH support rota for an additional bonus payment ** Very clear and achievable growth & Progression Opportunities ** Friendly Team ** Pension Scheme ** Bonus Scheme ** Healthcare Scheme Some of the technologies you will get to work with include: ** Azure ** Windows 10 ** Office 365 ** Cyber Security ** Networking ** SharePoint ** Backup solutions Responsibilities: ** Provide 1st + 2nd Line Support to customers ** Ensure issues are dealt with and resolved...

IT Support Analyst contract vacancy in Birmingham City Centre £22 per hour (within scope of IR35) Hays Technology are working with a large education establishment in Birmingham to recruit an IT Technician for a customer-focused project. The successful candidate will provide a first-line service to deploy, and commission laptops to our customers and understand requests for support as part of a busy helpdesk environment. You will also be responsible for updating and maintaining accurate asset records. You will be required to ask relevant questions to understand the issues, log them accurately on specific systems and categorise them to understand the urgency and impact.Strong technical, communication, problem solving, and presentation skills will be advantageous for this role, including meticulous attention to details and excellent customer skills. Main activities and responsibilities: Carry out the routine collection of data/information and record as directed. Report and escalate...

Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Support Technician to be a key part of our Swindon team, representing proAV and working onsite at leading Building Society. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: * Report into client stakeholder on a day-to-day basis. * Based at Swindon on a permanent basis – occasional travel to...

Infrastructure Technician is required by an established manufacturing company located in Winsford and paying up to £40k. You will be responsible for supporting the company's IT infrastructure, serving as the primary point of contact for users. Your responsibilities will include maintaining, developing, and enhancing all IT systems to support the company's dynamic work environment, using technology to help the business gain a competitive edge. Responsibilities: Install, configure, and maintain servers, networks, and IT systems to ensure optimal performance. Monitor, troubleshoot, and resolve network issues, including connectivity, performance, and security. Administer servers with routine maintenance, patching and upgrades, ensuring backup systems function and data integrity is maintained. Monitor firewalls and antivirus/malware protection for compliance with data standards. Provide technical support, resolving hardware, software, and connectivity issues promptly; assist with user...