302 service desk team lead jobs found

Service Desk Team Lead - 1st Line Support Location: Portsmouth Salary: £33,000 Role Overview We are looking for an enthusiastic and experienced Service Desk Team Lead to oversee a team of 1st Line Support Analysts. You will ensure excellent service delivery to clients by managing the team responsible for handling reactive and proactive customer requests across multiple channels, including ITSM platforms, phone, chat, and email. Your primary focus will be ensuring smooth operations, meeting service level agreements (SLAs), and fostering a positive and productive team environment. You will also play a key role in improving processes and developing team members' technical and customer service skills. Key Responsibilities Team Management Lead and mentor the 1st Line Support team, ensuring they deliver a high level of customer service. Develop and manage individual Performance Development Plans and conduct regular performance reviews. Recruit, train, and develop team members to...

Job Description: Service Desk Team Lead Location: Chelmsford (Full-time Onsite) Salary: £45,000- 50,000 per annum (DOE) Industry: Legal Sector About the Role We are seeking an experienced and motivated Service Desk Team Lead to oversee the day-to-day operations of our Service Desk at a prestigious law firm in Chelmsford. This is a hands-on leadership role requiring strong technical expertise, excellent communication skills, and the ability to inspire a team to deliver exceptional IT support. You will play a key role in maintaining the IT infrastructure that supports our legal professionals and ensuring the delivery of high-quality client services. Key Responsibilities Leadership and Team Management: Lead, mentor, and develop a team of Service Desk Analysts to deliver consistent, high-quality support. Manage resource allocation and ensure coverage for all support shifts. Conduct regular team meetings, performance reviews, and training sessions. Service Desk Operations: Act as...

A leading MSP working at enterprise solutions echelon is looking for an experienced Service Desk Team Lead; playing a pivotal role in supporting your team of 4 Service Desk Engineers by providing guidance on both process-related and technical queries. You will work closely with your team to ensure high-quality service delivery, developing and implementing strategies for continuous improvement in client relations and support processes. Ideally, you would have prior experience in managing a busy Service Desk environment, preferably at another MSP / Managed Services Provider as well as qualified in IT service management (ITIL). As well as IT Service Management background, you would be familiar with the following technologies Office 365 - user maintenance, licence management and all aspects of associated admin portals such as Exchange, Teams, SharePoint. Azure - familiarity with Azure portal, tenancy migrations, Azure SQL, WebApps, VMs, cost analysis EndPoint Manager - MDM, MAM,...

Location - Hyderabad / Chennai JD: People Management Skills Service Desk Operationsexperience Excellent English languagevoice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics,Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends IT/Application Service Desk agent experience using Genesys /CISCO voiceplatforms ITIL V4 Foundation

Opus People Solutions are seeking an Senior Applications Support Analyst on a full time, permanent basis in Northampton. After the initial training period, this is a hybrid role, working 2 or 3 days per week in the office. As the Senior Applications Support Analyst, you will play a pivotal role in providing expert technical guidance and translating business requirements into effective IT solutions, providing expert advice on the best applications to implement ensuring that our portfolio meets both current and future business needs. You'll collaborate closely with the wider DTI team encompassing infrastructure, networks, DBAs, desktop support, and the service desk to ensure smooth DTI delivery, minimise downtime, and enhance overall efficiency. Your responsibilities will include upgrading server software and packaging applications for deployment, managing windows updates across all servers, managing documentation and providing training. You will also lead risk analysis, oversee...

Opus People Solutions are seeking an Senior Applications Support Analyst on a full time, permanent basis in Northampton. After the initial training period, this is a hybrid role, working 2 or 3 days per week in the office. As the Senior Applications Support Analyst, you will play a pivotal role in providing expert technical guidance and translating business requirements into effective IT solutions, providing expert advice on the best applications to implement ensuring that our portfolio meets both current and future business needs. You'll collaborate closely with the wider DTI team encompassing infrastructure, networks, DBAs, desktop support, and the service desk to ensure smooth DTI delivery, minimise downtime, and enhance overall efficiency. Your responsibilities will include upgrading server software and packaging applications for deployment, managing windows updates across all servers, managing documentation and providing training. You will also lead risk analysis, oversee...

Hiring Manager :: Pushkar Chandra Team :: Information Technology About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal Know what makes you a "Navi_ite" : 1.Perseverance, Passion and Commitment • Passionate about Navi's mission and vision • Demonstrates dedication, perseverance and high ownership • Goes above and beyond by taking on additional responsibilities 2.Obsession with high quality results • Consistently creates value for the customers and stakeholders through high quality outcomes • Ensuring excellence in all aspects of work • Efficiently manages time, prioritizes tasks,...

Hiring Manager :: Pushkar Chandra Team :: IT About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal Know what makes you a "Navi_ite" : 1.Perseverance, Passion and Commitment • Passionate about Navi's mission and vision • Demonstrates dedication, perseverance and high ownership • Goes above and beyond by taking on additional responsibilities 2.Obsession with high quality results • Consistently creates value for the customers and stakeholders through high quality outcomes • Ensuring excellence in all aspects of work • Efficiently manages time, prioritizes tasks, and...

Andy File Associates Ltd are acting exclusively as a recruitment agency with regards this permanent position on behalf of our client AAG IT Services Ltd. Job Description Job Role: IT Delivery Team Leader Reports to: IT Operations Manager Overview: The primary focus of this role is to lead and be Accountable for the IT Delivery Team within AAG. This role is for an IT engineer who has experience in implementing IT projects, particularly cloud infrastructure and Microsoft products and services and would like to continue with implementing technical solutions. The work which falls under this team’s remit includes projects, other implementations not deemed large enough for full project management, client onsite visits, and on-boarding of new clients. The role requires solid technical know-how and the ability to articulate recommendations simply and effectively to all stakeholders. In addition to implementing projects and other work, the Team Leader will be responsible for leading a...

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Key duties and responsibilities Onsite IT...

Service Desk - Tech Lead Description - Role Overview: The Service Desk Tech Lead is responsible for overseeing the daily operations of the service desk team, ensuring timely and effective resolution of IT-related issues for users. The role combines hands-on technical expertise with leadership responsibilities, guiding the team to deliver high-quality support services, drive continuous improvements, and align with company objectives. Key Responsibilities: Team Leadership & Supervision: Lead and mentor a team of service desk technicians, providing guidance on technical issues. Oversee the day-to-day operations of the service desk, ensuring SLAs are met for response and resolution times. Act as an escalation point for complex technical issues, providing advanced troubleshooting support. Conduct regular performance reviews, monitor team metrics, and provide feedback to ensure continuous improvement. Technical Expertise: Provide hands-on support for critical...

Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities * Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure * Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example * Document Handling skills in writing procedures and work instructions * Assisting in Problem Management Incident...

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Moody's (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions,...

Role: Business Development Manager Location: Warrington Salary: £35,000 - up to - depending on experience Industry: IT Managed Services and Telecommunications Setup: On site and client meetings About Us We are a dynamic and rapidly growing IT Managed Services company that offers a wide range of solutions and services. We've been at the forefront of cloud-based communication solutions for nine years, and our team of 15 is dedicated to delivering efficient, accessible, and responsible telecom services. We pride ourselves on treating our customers fairly, and customer satisfaction is at the heart of everything we do. Key Responsibilities: * Identify and create new business opportunities * Build and maintain a healthy pipeline of prospects * Arrange and attend regular client meetings to foster profitable relationships * Develop strong relationships within the sales team * Present and negotiate at director level to close high-value deals * Achieve and exceed sales targets and...

Line of Service Advisory Industry/Sector Not Applicable Specialism Oracle Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In Oracle finance at PwC, you will specialise in using and managing the Oracle Financials software. Oracle Financials is an integrated financial management system that provides tools for managing financial processes, such as general ledger, accounts payable, accounts receivable, cash management, and more. You will be responsible for configuring, implementing, and maintaining the Oracle Finance system. Focused on relationships, you are...

Line of Service Advisory Industry/Sector Not Applicable Specialism Oracle Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In Oracle enterprise performance management at PwC, you will specialise in providing consulting services for enterprise performance management solutions using Oracle technologies. You will collaborate with clients to assess their performance management needs, design and implement Oracle-based solutions for budgeting, forecasting, financial consolidation, and reporting. Working in this area, you will also provide training and support for...

The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. Responsibilities: Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services Provide Root Cause Analysis (RCA) post restoration of service Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks Provide technical/strategic direction to team members Review requirement documents, define hardware requirements and update processes and procedures as necessary Ensure ongoing compliance with regulatory requirements...

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Lead Software Engineer JLL Technology COE, Bangalore What this job involves: About the role #JLLTechAmbitions JLL is looking for senior developer with strong Microsoft C#, VB.Net, SQL Server technical skills and Identity & Access Management (IAM) domain knowledge to enhance and modernize our existing system user engine application. It is a home-grown application that performs a variety of...

Software Delivery Manager We are seeking a Software Delivery Manager to work for a SaaS company based in Central Bristol. This role will be working alongside their Development Manager to coordinate the Software Development team to ensure the successful delivery of software solutions to their clients. You will play a key role in driving complex projects from initiation to implementation, supporting existing platforms, and launching new features into our system. The ideal candidate will have a strong technical background, experience in Agile methodologies, and a passion for delivering high-quality software solutions.. This role is based full time in their Central Bristol offices. Role Duties: Project Facilitation and Coordination: - Drive complex projects on the product roadmap from initiation to final implementation and launch. - Ensure that sprints are delivered according to the agreed scope and on time. - Provide structure and guidance to the team, ensuring focus on key...

IT Manager - Ipswich Are you ready to join leading, fast-growing company in the Eastern region? We're looking for an experienced IT Manager, with a strong technical background to join our clients team at a critical point within their technology roadmapping. Key Responsibilities: Lead and guide the Service Desk team with technical expertise. Manage and troubleshoot IT Infrastructure including servers, networks, and hardware. Oversee MSP/3rd party vendor relationships. Act as an escalation point for incidents impacting service delivery. Ensure effective monitoring, control, and support of service delivery processes. Influence infrastructure design and configuration. Deliver Infrastructure and Business Change projects.  Technical Experience: Microsoft Windows Server (2016, 2019, 2022) O365 Administration Azure Administration Active Directory, DNS, DHCP Administration SQL Server Administration and Troubleshooting Windows 10/11 Administration and Troubleshooting, including...

Technology Consultant This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: In the HPE Hybrid Cloud, we lead the innovation agenda and technology roadmap for all of HPE. This includes managing the design,...

Senior Technology Consultant This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: In the HPE Hybrid Cloud, we lead the innovation agenda and technology roadmap for all of HPE. This includes managing the...

Line of Service Advisory Industry/Sector Not Applicable Specialism Managed Services Management Level Manager Job Description & Summary At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are...

Line of Service Advisory Industry/Sector Not Applicable Specialism Oracle Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Oracle technology at PwC will focus on utilising and managing Oracle suite of software and technologies for various purposes within an organisation. You will be responsible for tasks such as installation, configuration, administration, development, and support of Oracle products and solutions. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating...