397 service desk manager jobs found

Service Desk Manager Epsom, Surrey, KT17 (4 days in office, 1 remote / hybrid) £70,000 - £75,000 plus strong benefits including a generous pension scheme, private healthcare, personal development training, rising holiday and lots more. Keywords: Service Desk Management, IT Manager, Team Leader, Helpdesk, Ticketing System, Financial Services, Banking, ITIL, Service Desk, Desktop, Server, Virtualisation, Office 365, ITSM, RMM, VMware, ISO27001, Change Management. My client is a hugely successful organisation within the financial services sector. They are highly regarded and well-established. They offer a fantastic working environment as well as an excellent benefits package including a generous pension, private healthcare, personal development training, rising holiday and lots more. Due to expansion, they are looking for an experienced Service Desk Manager to manage and develop the Service Desk team and own responsibility for all internal IT services, systems processes, and...

IT Service Desk Manager Financial Services Surrey £70k - £75k + Benefits + 10% Bonus Hybrid Working My client within financial services, based in Surrey is looking to recruit a IT Service Desk Manager. As a IT Service Desk Manager you will develop the existing IT Service Desk Team of 10 and own responsibility for all internal IT Services / IT Change Management / System processes and applications. This role is hands on both technical and management focused. Service Desk Manager Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down FridaysService Desk Manager Responsibilities: Line management responsibility for the Service Desk team of 10, 4 x 2nd, 4 x 3rd line, Service Desk Team Leader and Change Manager Responsible for developing the team to be able to support all processes, systems and applications and...

Role: Service Desk Manager Location: West Yorkshire Salary: Up to £50,000 We are supporting our client as they search for their next Service Desk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the daily operations of the service desk team. Role Overview This role involves managing a team of support professionals, implementing best practices, and collaborating with various stakeholders to enhance the overall efficiency and effectiveness of the service desk. Daily Responsibilities: Contribute to the clients' vision and solutions, to add greater depth value to the business. Working as part of a team delivering the best service to our clients Maintain IT team documentation in line with changes. Building strong client relationships with your customer service skills and professionalism Ad-hoc tasks assisting Senior level engineers in business Infrastructure projects Team Management Operational...

Service Desk Manager Clacton-On-Sea (fully onsite) £(phone number removed) per annum (DOE) I have partnered with a well-established Managed Service Provider looking for an experienced Service Desk Manager to join their team on a full-time onsite basis. You will be responsible for overseeing the daily operations of the service desk team, ensuring efficient and high-quality IT support for clients. This role involves managing a team of technicians (4 engineers), handling escalations, maintaining SLAs, and creating processes to improve service delivery. The ideal candidate will have strong leadership skills, a deep understanding of ITIL practices, and experience in managing support in an MSP environment. Key Responsibilities: Lead and manage the service desk team, providing guidance, training, and performance evaluations. Ensure timely resolution of client issues and adherence to SLAs. Handle escalations and complex technical issues, coordinating with other teams as needed....

The company is a leading technology consultancy dedicated to delivering innovative and successful business transformations for our clients. As specialists in systems integration, we focus on optimising our clients' business systems to work more efficiently. Whether it's implementing ERP to align with unique business processes, enhancing systems with custom applications, or providing 24/7 support with specialised skills, tools, and utilities, we have the technical expertise to 'Make It Work'. They are proud to be a Gold Channel Partner and a certified reseller of IFS. Since they're founding they have grown to become one of Europe's largest independent providers of products, consulting services, and round-the-clock support for ERP. With over 1,500 enterprise solutions delivered to more than 300 clients worldwide, The headquarters are based here in Scotland. Key Responsibilities Mentoring and Strategic Direction: Provide strategic direction and vision for the service desk team....

Job Description – Service Desk Manager Salary: Depending on experience Hours: Monday to Friday 08:30 – 17:30 Holiday: 25 days + bank holidays Office Location: Horsham, West Sussex Who are Global 4? We're not your average Telecom company. With an impressive 5-star Trustpilot rating and ISO 9001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey. If you're yearning for a fresh opportunity and meaningful rewards, your time to shine is now - join Global 4! Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer. Job Purpose The role of the Service Desk Manager is to ensure service level agreements, targets, support activities, projects and service improvement initiatives are delivered and maintained to...

Are you ready to be a people manager but you haven’t been given the opportunity yet? Are you skilled in supporting IT Service Desk performance and ready to lead that team? If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association. The business is introducing a new IT Service Management tool and now need someone to join in a management role to make sure the business has effective procedures, policy processes, and the right tools in place to manage and track service management. Your role as IT Service Desk Manager will be a dual role of leading the team to make sure the service desk continues to perform well, while also standardising and defining the team’s approach to service desk. This is, therefore, an excellent opportunity to be the main person responsible for a team transforming their approach to service desk where you will influence business best practice and IT strategy, which gives you an excellent stepping stone to...

We have an exciting chance for you to join South Yorkshire Housing Association as our new IT Service Desk Manager role within the team. The successful candidate will lead a team within the helpdesk function and will be instrumental in implementing our IT plan. We’ve got a number of exiting projects coming up which you will be involved in, such as our next phase of our ITSM tool rollout, establishing change management, implementing key ITSM processes, along with reviewing our recent health check and looking at ways we can improve our service. For our perfect candidate we are offering a flexible role, working in a caring and friendly team, with a great package of benefits. Job Description * Salary – 5B £40,760 per annum, pro rata * Working hours – 37 Hours Monday to Friday Flexible working – Hybrid 50/50 working form office and home * 5% pension contribution * Benefits which include an excellent flexible working scheme, family friendly perks, wellbeing scheme, discounts...

Job Title: Service Desk Manager Location: Milton Keynes Salary Range: up to £55 plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to Friday. *NO SPONSORSHIP IS PROVIDED* SOM3 are working exclusively with a fast-growing automotive industry company seeking to build out an IT hub in the Milton Keynes area. First point of call is to acquire a Service Desk Manager with a growth mindset, positive attitude and high energy who can lead a team. As the IT Service Desk Manager, you will pioneer the creation and management of our new IT service desk. This is a rare greenfield opportunity where you'll select the best people and tools, and implement efficient processes to set the foundation for a high-performing IT service desk. You'll drive a culture of excellence, support, and innovation,...

IT Service Delivery Manager Salary & Benefits: £40k to £50k, Share Options, Medical, 26 Days Holiday nufuture has partnered with a global business that has five core business units in the UK. Previously, their IT functions operated independently, but a business transformation has brought these teams together to create a streamlined shared service environment. We are seeking an IT Service Delivery Manager to lead, manage, and improve IT services across the business. You will work closely with both IT teams, vendors and business stakeholders to ensure that IT services meet the needs of the organisation while driving efficiencies and service excellence. This transformation presents an exciting opportunity to shape the future of IT service delivery across the organisation. A project you will be involved with is the customisation and implementation of a new ITSM tool. Due to the scale of the business, there are plenty of progression opportunities, you could transition into -...

IT Service Delivery Manager Salary & Benefits: £65k to £75k, Bonus, Share Options, Private Health, Life Assurance, 25 Days Holiday, Flexible Working Options We are partnering with a global Biotech company in Stevenage, which is pioneering cutting-edge cancer therapies. With the success of their life-saving treatments, the company is making several key hires to ensure they have an IT environment that is robust and ready to scale. As the IT Service Delivery Manager, you will create a user-centric vision for improving IT services across different department personas. You will drive service delivery maturity, implement robust processes, and be an essential contributor to the company’s ongoing success. The hiring manager is a seasoned IT leader who values trust and autonomy. You won’t find micromanagement here — just support, guidance, and a collaborative environment where your ideas will be valued, and you’ll have the opportunity to make a real difference. The company is still...

Service Desk Analyst – 1st and 2nd Line We are looking for a Service Desk Analyst who displays a flexible approach, excellent communication skills and is an effective team player. Position: SIT44 Service Desk Analyst – 1st and 2nd Line Location: Office-based, Northampton. Occasional travel will also be required as part of this role (May include team meetings or other work-related meetings) Hours: Full-time, 35 hours per week Salary: Circa £28,800 per annum Contract: Permanent Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: Friday 20 September 2024. We reserve the right to close this vacancy early if we receive sufficient...

Job Title: Service Desk Analyst (Perm position) Location: Bishops Cleeve Salary: £32,500 plus car allowance and benefits In a Nutshell… My Client has a fantastic opportunity at their Cheltenham office. As a Service Desk Analyst, you will provide outstanding customer service by resolving incidents on the first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved should be escalated to the appropriate support team within the department to resolve. Let's cut to the chase, what's in it for you… £32,500 plus car allowance and benefits Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits… In return, what we would like from you… Behave in line with our company values - Integrity,...

Job Summary We are seeking a dedicated Systems Engineer with 2 to 5 years of experience to join our dynamic team. The ideal candidate will have a strong background in Service Desk and UAM with a passion for improving IT infrastructure. Experience in the Medical Devices domain is a plus. This role will involve managing and optimizing our service desk operations to ensure seamless user access management and support. Responsibilities Oversee the daily operations of the service desk to ensure timely and effective resolution of user issues.Provide technical support and troubleshooting for service desk-related problems.Implement and manage user access management (UAM) protocols to maintain system security.Collaborate with other IT teams to integrate service desk solutions with broader IT infrastructure.Develop and maintain documentation for service desk procedures and UAM protocols.Monitor service desk performance metrics and implement improvements as needed.Train and mentor junior...

IT Service Support Analyst Salary: c.£28,334 Contract type: Permanent Hours: Full Time Location: Poole, Dorset, England Interview date: Monday 30th September Closing Date: 22-09-2024 Reference: 17986 About Us Our purpose is simple, to save lives at sea. Across the UK & Ireland the RNLI is recognised for our lifesaving work from rescue and supervision to education and prevention. An essential part of making this happen is to ensure our IT equipment and systems support all of our activities, and that the RNLI IT&S team is able to support all our users, volunteers and supporters. Our End User Computing team provides support for RNLI staff and volunteers throughout UK and Ireland. We work closely as a team, and with our suppliers, to deliver IT systems, and resolve any issues that our colleagues may have. This covers a range of services, from providing the business systems that enable our lifesaving and drowning prevention efforts; providing desktop systems; supporting new...

IT Support Engineer Crawley, West Sussex £24,000 + Company Benefits 12 Month FTC (strong potential to extend/perm thereafter) An esteemed IT Support Company is currently seeking an IT Technician / IT Support Engineer to join their busy service desk team. You will provide Tier 1 level IT support to resolve issues allocated by the Service Desk Manager. The successful candidate will be joining a bustling and proactive environment, contributing your expertise to the seamless operation of IT services. Sound interesting? Read on… As the IT Support Engineer / IT Support Technician you will be responsible for working with all interested parties to establish effective relationships between stakeholders, including relationships between technology functions and their end users. Responsibilities: * Monitor service desk for IT issues by reviewing incoming tickets, and review progress. * Supporting roll out of new applications. * Installation and configuration of computer...

Job Title: 2nd Line IT Support Technician Location: Portsmouth, UK Salary: Up to £35,000 Are you a IT support technician with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are looking for a friendly and knowledgeable 2nd Line IT Support Technician to join our supportive IT team. In this role, you will help our staff with their IT needs, focusing on more advanced and escalated issues while also lending a hand with 1st line support when needed. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing exceptional products to the highest designs for worldwide companies throughout their network of partners across Europe, Asia, and the US. We pride ourselves on our expertise in a variety of markets, including industrial and instrumentation, medical, military, aerospace, automotive, and telecommunications. As a 2nd line support...

Prestigious opportunity with a UK Market leader for a Cloud Engineer - Azure/O365! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the...

1st Line Support Engineer - Contract Vacancy IR35 Status: Outside Rate: £120/£130 p/d Contract Length: 3 Months Working Location: Bristol (Full-Time) - Hybrid working available after first month. My client has a requirement for two 1st Line Support Engineers on a 3-month contract. The client is a managed service provider that supports clients with their infrastructure, networks, and technology. The client has had internal team changes and requires support on their service desk while searching for a permanent solution. Responsibilities: Provide 1st line technical support via phone and email, resolving customer queries in a timely and efficient manner. Log all incidents and requests and ensure that they are appropriately prioritized and assigned to the relevant team for resolution. Monitor and escalate incidents to the relevant team or external vendor where required. Liaise with other teams and departments to ensure timely resolution of incidents and requests. Identify and...

Job Title: IT Service Manager  Location: Bridgend, South Wales Salary: £35,000 - £40,000 Per Annum  Job Type: Full time, Permanent Working Hours: Monday to Friday – 9am to 5.30pm  (Flexible hours between 8am – 6pm) About Flotek: Flotek Group is a fast-growing Tech Company providing IT and Comms technology to small & medium businesses across the UK. With 8 regional offices, we support our customers both remotely and onsite through our service desk. As a cloud-focused IT business, we are always striving to be innovative. Our ambitious growth is driven by our crucial values and fundamental rules, ensuring every product and service is delivered with expertise, passion, and heart. We are deeply committed to delivering the best customer service. About the Role: We are looking for an enthusiastic customer focused IT Service Manager to join our dynamic management team. You will be responsible for the smooth operation of the IT helpdesk and be one of the escalation contacts...

IT Service Delivery Manager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winners, this company is a great success story for the North West! The business is independently owned and has set out an ambitious growth plan for the coming years as they look to enhance their service and product offering for their customers. They have an impressive portfolio of customers which include well known brands and have just announced PE funding to further their growth! Description In this pivotal IT Service Delivery Manager role, you will oversee a major new contract, delivering exceptional IT support services to a key client with 3,000 users across multiple UK sites. You'll have the chance to work closely with key business stakeholders, identify opportunities for service improvement and...

Field Service Engineer Location: Southampton Contract Type: Permanent/ Full time Salary: £28,000 - £35,000 dependant on experience Hours: 40 hours per week Vissensa is a well-established and rapidly growing Managed Service Provider (MSP) with over 10 years of experience working with international clients. As we continue to expand our presence in the UK market, we are seeking a dedicated and skilled Field Service Engineer to join our dynamic team. Role Overview As a Field Service Engineer, you will spend two days a week on-site with a client near Southampton, and the remainder of the week working as part of our Service Desk team in a 2nd line support capacity based at our Castle Malwood office. This permanent position offers an excellent opportunity for career advancement within a thriving and supportive company. You will report directly to the Head of Projects while on customer sites and work under the Service Desk Manager when at the office. Key Responsibilities: • Provide...

Service Desk Analyst - German Speaking Based from either our offices in Slough, Buckinghamshire or Hemel Hempstead, Hertfordshire Office, you will provide 1st line support for all Smiths employees, this includes those in Germany, so it’s essential you can be fluent in both English and German. Please note, this is a site based role 5 days a week. Responsibilities: * Provide Level 1 remote and occasional desk-side technical support to all Smiths employees. * Receive and log all phone calls, emails and web forms within the service desk tracking system and attempt to resolve incidents or requests on first contact when possible prior to escalating to Level II Support. * Monitor and respond to support calls within required SLA. * Liaise with 3rd party support providers to escalate and resolve support queries. * Act as an escalation point for 1st line Desktop Support Team and help resolve other IT support-related issues. * Update support/ticketing systems to ensure calls have...

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)...