226 service desk engineer jobs found

I am currently recruiting for a national organisation based in the Bradford area who are looking for a Service Desk Engineer to join their busy support services team. We are looking £37-£43k for the role with a great benefits package on top. You will be working as part of the internal infrastructure team which is made up of specialist engineers focussing on different tech stacks - this will be a 50/50 project BAU split role. For this role we are looking for individuals with a strong overall background alongside the below skills Proven experience as a Support Engineer, IT Support Specialist, or similar role. Highly organised, able to identify what is important and what is urgent, then prioritise accordingly. Comfortable communicating with senior stakeholders, executives, and leaders. Intermediate level user in Microsoft packages especially in Word, Power Point and Excel. Experience in troubleshooting and supporting Microsoft environments (AD, Azure AD, Windows Server, GPO,...

Service Desk Engineer (Contract) - Leicester My client is a leading MSP based in Leicester, who are looking to expand their Service Desk team. They're looking for a Service Desk Engineer with experience in 1st and 2nd Line support. This will be an initial 3-month contract, with the prospect of joining the company on a permanent basis with progression to a senior position. Details: £160/day Hinckley, LE10 (on-site) 3 months (initial contract) Start date: 20/01/2025 Key Skills and Experience Experience working in a fast-paced environment (ideally within an MSP) Proven experience in 2nd Line Support. Well versed in supporting Windows Desktop 10/11 and Office 365 admin of the core services. Experience troubleshooting issues remotely via the phone and on-site. Responsibilities: supporting various clients within our MSP framework, primarily focusing on site work but also providing helpdesk support as needed. Address incoming support requests from clients through the...

Job Title: Service Desk Engineer Location: Keighley, Bradford Salary: £37,000 – £43,000 per annum Job type: Full Time, Permanent About us: Bedroq provide critical technology solutions built on solid foundations.  We help organisations that rely on technology for critical operations, achieve and maintain a high-performance steady state. Bedroq have delivered projects for almost every police force and law enforcement agency in the UK, providing secure resilient networks and managed IT solutions.  About the role: The purpose of the Service Desk Engineer is to provide outstanding IT support and incident resolution for our clients, ensuring prompt and effective handling of technical issues, maintaining critical system uptime, and delivering a seamless service desk experience. Customer satisfaction is key, maintaining an average of 8.5 per customer by creating strong client relationships, adhering to SLAs, and contributing to the smooth operation of client’s vital public sector...

Service Desk Engineer - 2nd line Up to £43,000 plus shift allowance and excellent benefits Milton Keynes, office based. Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days & nights) As Service Desk Engineer, You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. Ability to communicate effectively with clients and manage technical queries and events in line with customer specific SLA/KPI's is essential. Working as part of a multi-disciplined team with both vendor and structured training provided with the objective...

IT Service Desk Engineer Engineer - Bradford - Up to £32,000 Role: IT Service Desk Engineer Area: Bradford Salary: £32,000 An MSP client are looking to add a Service Desk Engineer to join their very dynamic IT department, providing up to 2nd line support for their clients. Experience working in a Managed Service environment is essential! The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects, with progression plans in place to continue your career development. This is an outstanding opportunity for an IT professional to catapult their IT careers! Please do not waste anytime and apply right now! Skillset: ** Windows Server ** Office 365 ** DNS/DHCP ** Azure AD ** Routing / Networks ** Excellent Customer Service Desirable: ** Firewalls ** Backups ** Security Must have a driving license and access to a vehicle, as there may be occassional...

Job Description: 3rd line service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-45k DOE Role Description: This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications · A bachelor’s degree in computer science, Information Technology, or equivalent work experience · Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft...

Description The Senior IT Service Desk Engineer will be responsible for providing advanced technical support and leadership within the IT Service Desk team. This role requires a highly skilled and experiencedITprofessionalwhocantroubleshootcomplexissues,mentorjuniorteammembers, and ensure high levels of customer satisfaction. The Senior IT Service Desk Engineer will also play a critical role in optimizing IT service processes and contributing to strategic IT projects. Key Responsibilities: Provideadvancedtroubleshootingandresolutionforhardware,software,and network-related issues. Serveasanescalationpointforcomplextechnicalproblems. Manageandresolveincidentsandservicerequestsinatimely manner. Supportend-usersremotelyandon-siteasneeded. MentorandguidejuniorITservicedeskengineers. Assistintrainingnewteam membersandupdatingknowledgebasearticles. Leadbyexample,promotingbestpracticesandacustomer-centricapproach....

Service Desk Engineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted by larger Services Integrators, all supported by our client’s in-house helpdesk and technical staff. Our client now supports over 275 UK organisations, from start-ups to FTSE 100 listed organisations and have a senior management team with over 75 years of industry experience driving steady growth. Their first acquisition was of Centric Systems (Berkhamsted) in 2016 followed by Firstline IT (Oxford) in 2022 and Create IT (Newbury) in 2024. Exciting times ahead for a growing business ideally placed to scale and assist UK Small to Medium Enterprise. You will be based permanently at the Maidenhead office but will be required to spend your first three months at the newly acquired...

Service Desk Network Engineer Are you a Network Engineer with experience in managing telephony, paging or IT systems? Would you like to be part of a National Institution, and be responsible for the day-to-day technical support? Then this may be a great opportunity for you! What's in it for you? • Starting with, you will receive 202.5 hours Annual Leave (based on 27 days x 7.5 hrs per day) plus public holidays (pro rata for part time) • You are automatically enrolled onto the Organisation Pension Scheme - with both an employer and an employee financial contribution to the pension scheme - ranging from 5% to 14.5% depending upon your salary • You are supported throughout your career - they want you to enjoy job satisfaction, and feel proud to be an employee of the Organisation. What will you be doing? • As Network Engineer, you will be supporting the Service Desk Manager, with the responsibility for successful implementation and ongoing management of Communications...

Service Desk Network Engineer £35-£40,000 Cambridge Cooper Lomaz are currently recruiting a Network Engineer is to support the Service Desk Manager, in close co-operation with other colleagues, with the responsibility for successful implementation and ongoing management of Unified Communications applications and systems, as well as implementation of strategy and programmes of work. The post holder is responsible for the day-to-day technical support and service delivery, providing support for the software and hardware of central servers, backup systems and general network infrastructure. The post-holder will contribute to the preparation of project plans, reports, quality improvement processes and development work to cost and time targets as agreed with the Service Desk Manager. The appointed candidate will be expected to undertake first line technical support for the Unified Communications Team, this includes all of the services and related systems provided by the team on site....

Service Desk Engineer (Hybrid) - £25,000 - £30,000 - Derby Principal IT are working with a well-known award winning travel expert based in Derby that are looking for a group IT engineer to join their team. In this role you will play a vital part in supporting the head office, retail outlets and remote specialist locations across the UK. They are looking for someone who can confidently service staff face to face, share their passion about continuous professional development and has an innovative approach to incorporating new technologies into their operations. You will be responsible for supervising the daily operations of network and server infrastructure. You will also be responsible for aligning the IT infrastructure with current and future business requirements. Reporting directly to the service desk manager, the role is hybrid with 4 days in the office based at the carrier office, although visits to their retail stores and specialists will be required. In this role you will...

We are seeking a Network Engineer for our public sector client based in Cambridge on a permanent basis paying between £37,000 to £45,000 depending on experience + Great benefits. The successful candidate will possess proven skills working with the following - * Telephony * 1st Line & 2nd Line Service Desk experience * Networking * Network Infrastructure * Backup systems * Patching * Version control * Upgrades * CCNA * ITIL Foundation * Prince 2 Interested? Please apply below Service Desk Engineer, Network Engineer, Networking, Cisco, CCNA, Telephony, Patching, Version Control, Windows, Active Directory, Office 365

Technical Support Engineer - IT -India Job no: IND2024-IT802 Location: India India Head Office IT Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions. The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards. Role Profile: We are looking for a competent Service Desk Engineer to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be...

Are you an experience IT Service Desk professional looking for your next career move? Are you keen to manage a fast-paced IT Service Desk team? We are looking for an experienced Service Desk Manager to come in and oversee the day-to-day operations of the companies IT Service Desk. You will work with your IT Support team to ensure that services are provided efficiently and effectively, ensuring SLA’s are met so the wider business can achieve company goals. This is a fast-paced role that will provide you with full autonomy over driving continuous improvement and implementing ITIL best practise across your team. Role: IT Service Desk Manager aka IT Support Manager, Senior IT Service Desk Engineer, 3rd Line IT Support, Lead Service Desk Engineer  Location: Westbury, Wiltshire - Due to the nature of this role you will be working from the office 5 days a week, with ad hoc flexibility around working from home once you have completed probation.  Salary: £40k-£45k base salary plus great...

Job Title: Projects engineer 3nd line Location: Borehamwood + Hybrid Duration: Permanent Salary: up to 46k per annum DOE Benefits: 22 days AL rising to 25 + BHS + company pension Training: Tailored career path with industry vendor training Do you love successfully delivering IT projects to a range of clients? Do you have a proven track record of working in a multi-client, multi-disciplinary MSP environment? Do you have Second line service desk experience  with an MSP. Are you ready to join a team where your talents are valued, your ideas are heard, and your career can thrive? If so, we are looking for you to join our team as a Projects Engineer! HOW YOULL MAKE AN IMPACT · You will be responsible for the implementation of projects to our wide range of clients. This could range from simple, one-day jobs to multi-strand, complex systems migrations, and security hardening. · These projects typically include the implementation of Office 365, EMS (including...

Job Title: 1st line helpdesk technician (MSP - Borehamwood) Salary: up to 28k doe Location: Borehamwood + Hybrid at least 1 day at home Term: Permanent Benefits: 22 days AL rising to 25 with service +BHs + Company pension Training: Tailored training path with vendor specific accreditations We are looking for a 1st Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice. We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients. You should have at least 2 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running. You will be responsible for providing...

Job Description: Job Title- Technology Service Analyst, AS Location- Pune, India Role Description You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable for the following: to resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Participation in incident, change and problem management meetings as required. Deutsche Bank's Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The...

1st Line Support Engineer Managed Service Provider, Flex Working Maidstone, Kent £22-24,000 The Atlas Recruitment Group are currently helping an established but growing Managed Service Provider to search for a 1st Line Support Engineer to work from their Maidstone offices on a permanent basis. The organisation provides a range of technical services to businesses across the South East, primarily across London and Kent; this includes remote IT Support, on-site services, Cyber Security, Software Development and much more so you will join a highly technical evironment and be surrounded by experienced industry professionals. As a 1st Line Engineer, you will gain the responsibility and autonomy to work across both 1st and 2nd Line support, giving you the opportunity to build a broad technical skillset in a fairly short amount of time. You will also not be limited to working across a Service Desk, but also work across hands-on project-based work including occasional...

Job Title: IT Support Engineer Location: Leighton Buzzard (onsite) some travel (1 day a week) Industry: Managed Service Provider (MSP) Salary: £32,000- £38,000 per annum About the Role: We are currently recruiting for an experienced 2nd Line Support Engineer to join a dynamic and fast-paced Managed Service Provider (MSP) based in Leighton Buzzard, supporting SMEs. This is an exciting opportunity to further your IT career by working with a broad range of clients across multiple sectors, handling more complex technical issues, and playing a key role in supporting day-to-day IT operations. As a 2nd Line Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and software issues. This role requires strong problem-solving skills, a passion for customer service, and the ability to work effectively in an onsite environment, where direct interaction with clients will be key. Key Responsibilities: Escalated...

Technical Support Manager Winchester with Hybrid working (office based 2 days per week) £50,000 - £60,000 Modern IT environment Autonomy to implement change and structured processes Extensive investment in IT systemsTechnical Support Manager required a successful company in Winchester with offices across the UK. Due to continued success and growth, they are looking for a Technical Support Manager to join their team. The successful candidate will be responsible for managing a support team consisting of 1st and 2nd line service desk engineers. The company offers an innovative working environment with the chance to gain experience working with the latest technologies. This position will offer autonomy to bring your style of leadership to the role and to implement changes that will improve the internal processes and overall performance of the IT team. Responsibilities: Managing a support team of 1st & 2nd line support engineer Improving the performance of the technical...

About the Role: OSTTRA, India The Role: Associate, IT Service Operations The Team: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology group. Our team values efficiency, innovation, and collaboration to drive operational excellence and pride ourselves on our ability to identify and implement process improvements while maintaining a strong focus on delivering high quality results to support the organizational success. The Impact: The Business Management analyst plays a crucial role in contributing to the overall objectives of the team and Technology organization. By optimizing business processes, headcount activities and ensuring seamless purchase order and invoice management, this role directly impacts the organization's operational...

Build the future of the AI Data Cloud. Join the Snowflake team. The Senior Network Engineer will be responsible for designing, implementing, and maintaining the Snowflake's IT network infrastructure. This role requires extensive knowledge of networking technologies, protocols, and best practices to ensure the stability, security, and performance of our network systems. The ideal candidate will possess strong leadership abilities, a strategic mindset, and a proven track record of managing complex network environments. Must Have Skills: Campus LAN Routing & Switching (Cisco Catalyst Series 9200, 9300, 9500, Meraki) NGFW & VPN Technologies (Palo Alto, Panorama, Global Protect, Prisma) Wireless LAN (Aruba, Meraki, Ekahau) Cloud Network Infrastructure Administration (Azure, AWS) Good to have Skills: Coding/Scripting (Ansible, Python, Terraform, NetBox) DNS, DHCP & IPAM (DDI) Monitoring (LogicMonitor, PRTG, NAGIOS) Responsibilities:...

Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2023, the Group generated revenues of €5.8 billion. The world is how we shape it. Job Description Position: APPLICATION SUPPORT_SERVICE DESK Experience: 6 months - 2 years Educational Qualification: BCA/MCA Job Location: Noida Shift: UK Shift & UK calendar...