CV-Library
Peterborough, Cambridgeshire
Taylor Rose is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career.
We are seeking a Service Desk Analyst and a Senior Service Desk Analyst to support over 200 users across 29 locations. This posiiton is based out of out Peterborough office working between the hours of 8am and 6pm, on a rota basis.
The Senior Service Desk Analyst plays a pivotal role in ensuring the smooth operation of IT services across the organisation. This role involves managing complex technical incidents, mentoring junior team members, and driving continuous improvement initiatives within the service desk. The ideal candidate will have extensive technical knowledge, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical...