Oracle
Bangalore, Karnataka, India
Job Description This role is in Oracle's Service Cloud group, part of the Cross-CX Center of Excellence (COE). As an acknowledged authority within Oracle, this product role requires a considerable breadth of knowledge and understanding of CX Service, industry best practices, and CX-related business processes or technology designs. The role involves analysis of the client data model, application and integration landscape to ensure Oracle Service Cloud deployments meet customer objectives. Successful candidates will develop and review deployments for our largest, most complex customers. This requires intellectual discipline, a problem-solving aptitude, deep technology experience, interpersonal skills, creativity, and independent judgment BASIC QUALIFICATIONS: 6+ years of experience in RightNow Service Cloud - Complex development, support, or consulting roles Work experience with Customer projects, Oracle Consulting, Support or Customer Success Hands-on experience with...