Microsoft
Hyderabad, Telangana, India
Microsoft 365 is a key part of Microsoft's cloud strategy and the overall mission of empowering people and organizations to achieve more. The Amplify team ensures the customer support experience is best in class by managing the entire admin and support ecosystem, including the Microsoft 365 admin center, support entry point experience, AI-driven self-help, support agent tooling (Assist 365), diagnostics, proactive support insights, and support data availability. We are looking for an innovative, analytical Product Manager II capable of owning features and strategies that drive discontinuous changes in our customer satisfaction. Key areas of ownership include building and scaling out a proactive support insight offering powered by AI and our support data. This role offers the opportunity to join a team that is authoring experiences and tools to empower M365 teams to serve customers. You will work with a dynamic group of growth-minded PMs and Engineers focused on identifying...