Oracle
Bangalore, Karnataka, India
Job Description Position Overview: Position is for a Functional Support Analyst with a functional background in Fusion HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud customers. This work includes: Work directly with Customers for Advising on complex use of Oracle products Resolving highly complex and mission-critical issues...