Virtusa Corporation
Hyderabad, Andhra Pradesh, India
Description We are seeking a dedicated Application Support Specialist to provide technical support and maintenance for business-critical software applications. You will be the first point of contact for troubleshooting, diagnosing, and resolving application issues, ensuring smooth and efficient operation. This role requires excellent communication skills, technical proficiency, and a customer-focused approach to problem solving. Provide Technical Support: Respond to and resolve application-related issues, user queries, and incidents in a timely manner through email, phone, or ticketing system. Incident Management: Identify, diagnose, and troubleshoot technical issues within applications and escalate unresolved issues to the appropriate internal teams or external vendors when necessary. Monitor Systems: Continuously monitor application performance and system alerts, ensuring optimal uptime and functionality. Application Maintenance: Assist in the deployment of application updates,...