5423 it service management jobs found

As an Incident Manager, a member of IT Service Management pool within the SAS 24x7 Global Operations Center, you will participate in operational and transformational initiatives as related to Service Management. As an Incident Manager, you will be responsible in the ongoing definition and improvement of service management policies, processes, procedures, and their supporting tools. While this position primary focusses on Incident Management (including Major Incident Management. This position will also be responsible for encouraging the adoption of ITIL practices (IT Infrastructure Library) throughout Global SAS IT. Responsibilities: Participates in the development, implementation and communication related to several Service Management processes including Incident, Problem, Change, Configuration, Event, Knowledge, Request and Service Portfolio Management Perform the Major Incident Management (MIM) role to anchor and drive quick resolution for high priority incidents...

The Key Skills Required. Application knowledge M365 standard apps The following apps are in focus for the standard application app Planner To Do One Note Whiteboard Forms Workday Teams App Application knowledge MS Teams Application knowledge One drive Deployment of Infrastructure improvements on Client environments Assist in maintaining and deploying other Client applications and environments Leading initiatives for researching and deploying new applications Coordinating various IT Staff and Operations Service Management knowledge Servers/Network/IT Application knowledge Customer service skills Ability to communicate effectively Ability to analyse problems and recommend solutions Ability to adapt to changing technologies and work methods Familiarity with personal computer equipment, PC operating systems, and software Ability to establish and maintain effective working relationships with others Desirable Qualifications/Skills ITIL knowledge or...

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : Incident Management Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will contribute to the overall success of the team and play...

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : IBM WebSphere MQ Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : NA Summary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Roles & Responsibilities: - Lead the management of IT production systems and services, ensuring client satisfaction and risk...

Knowledge and Skills: In-depth knowledge & hands-on experience in Major Incident Management, Change Management & Problem Management Comfortable working closely with technical resources & Team leaders to ensure / maintain globalization strategies. Identify opportunities for improving business operations through more effective use of IT resources. Contribute to the definition and development of worldwide operating procedures and standards. Prepare process proposals or recommendations especially related to improve efficiency and performance of the IT environment. The ability to deliver an initiative through to its launch/implementation. A high level of quality and attention to detail. Experience in service management, process development, IT operations. Excellent interpersonal and customer service skills. In-depth knowledge of industry best practices and service delivery standards. Strong team spirit. Excellent written and verbal communication skills....

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Job Description: Responsible for Incident Management and functional troubleshooting of ATLAS Tool chain Analyze, troubleshoot Incidents / Service request related to ATLAS tool chain. Align with all the stakeholders to ensure we focus on resolution of tickets. Escalation Management: Invoke Escalation when needed. Ensure Incidents/ Request are responded and resolved within SLA/OLA. Analysing...

Key Areas of Responsibilities IT Governance: Implement and maintain IT governance frameworks to ensure alignment with business objectives and regulatory requirements. ITIL Processes: Apply ITIL best practices to streamline and enhance IT service management frameworks. Change Management: Oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in a controlled manner. Problem Management: Follow up with teams to Identify the root cause of incidents, and develop and implement solutions to prevent re-occurrence. Track till closure. Risk Management: Analyze potential risks within the IT environment and implement strategies to mitigate these risks effectively. IT Asset Management: Manage IT assets, ensuring effective tracking, utilization, and optimization, with a strong focus on software asset management. CMDB Governance: Manage and govern the Configuration Management Database (CMDB) to ensure data accuracy and integrity...

IT Service Management Specialist – Incident, Major Incident & Service Request Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: As part of the IT Service Management team you will be required to own and manage your assigned process as well as providing cover and support for the other processes in the area. Own and manage the Incident, Major Incident and Service Request processes ensuring policies, processes and procedures are documented and...

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : Critical Incident Management Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will provide operational support to ensure that production systems and devices are online and available. This position offers an opportunity to contribute...

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : Critical Incident Management Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will provide operational support to ensure that production systems and devices are online and available. This position offers an opportunity to contribute...

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Critical Incident Management Good to have skills : Infrastructure Service Management Minimum 7.5 year(s) of experience is required Educational Qualification : As per Accenture Standard Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will play a crucial role in maintaining the stability...

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Critical Incident Management Good to have skills : Infrastructure Service Management Minimum 3 year(s) of experience is required Educational Qualification : As per Accenture Standard Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support and ensuring that production systems and devices are online and available. This position requires a minimum of 3 years of...

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Incident Management Good to have skills : Infrastructure Service Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will be based in Noida and should have a minimum of 2 years...

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : TWS Administration Good to have skills : ControlM Administration Minimum 5 year(s) of experience is required Educational Qualification : As per Accenture Standard Summary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will also provide operational support, ensuring production systems and devices are online and available. Roles & Responsibilities: - Lead the TWS...

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Configuration Database & CI Management Good to have skills : Asset Management Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support and ensuring that production systems and devices are online and available. This position offers an opportunity to contribute...

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : Change Management Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to...

Responsibilities This position is responsible for providing end-to-end priority production governance across organization. This role will be a part of organization's opm GCT. He/She is required to provide expert level support on the end-to-end problem management for the organization's infra & applications. One of his duties will be to provide training to the existing team on production & best practices. Profile required Experience Req: 12+ Years Managing the stakeholder meetings with appropriate analysis on the trend. French Language is a mandate for this profile. Manage end to end lifecycle of Problem, Obsolescence and IT Resilience Experienced at managing escalations and major incidents driving the incident bridge as well as the stakeholder communication. As a member of the Production Group, you will work closely with a team of experienced professionals to ensure the success of our missions a) IT Quality of service: This mission is carried out through: • Animation...

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. IT Technology Consultant - Service Execution Owner for Alert Management of SAP Enterprise Cloud Services Delivery - Technical Operations As part of Enterprise Cloud Services (ECS), ECS Delivery ( formerly HANA Enterprise Cloud Delivery ) is responsible for running customer landscapes around the globe in a 24x7 operations model. We manage wide variety of business-critical SAP systems and applications in...

Role Overview Our client is looking for a dynamic and motivated Senior ITSM Consultant to support the Head of Service Management. This role focuses on alleviating the operational workload, ensuring service management stability and efficiency. This is a 3-6 month contract role, offering a daily rate of £600 - £650 outside IR35. The position is primarily remote, with occasional travel to the office as and when required. The start date is immediate. Responsibilities Oversee and support BAU Service Management operations, ensuring stability and effective collaboration with support partners. Assist in recruitment efforts to expand the service management function. Provide insights and support for the ITSM Transformation programme. Manage Risk and Audit activities. Offer additional support as required by the Head of Service Management. What you'll need to succeed Extensive experience in IT Service Management, especially within the SIAM/Service Management domain. Demonstrated ability...

Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. We are looking for an enthusiastic IT Support Engineer to join our friendly IT team providing on site and remote IT Support to our business in the UK and Ireland. The role is based at our Bristol office. You'll be supporting colleagues when they encounter challenges with computers, software, mobile and network devices. Managing IT on/offboarding for new hires and leavers as well as conducting office / desk moves and set-ups. There will also be the opportunity to get involved in the delivery of a range of IT related projects. This is an interesting and dynamic role. IT play a key part in providing and supporting the services required for the...

IT Helpdesk Manager - Chobham - Salary dependent on experience - Great Opportunity! Role: IT Helpdesk Manager Location: Chobham Salary: Dependent on experience We are a recruitment agency looking for an experienced IT Helpdesk Manager to join a local MSP based in Chobham. The successful candidate will be responsible for ensuring all systems run smoothly, developing strategies for system security and reliability, and staying up to date on the latest technologies. About the role: Manage a team of great, ambitious engineers Monitor and track Key Performance Indicators Build and maintain customer relationships, proactively addressing and resolving issues while ensuring clear communication throughout the service lifecycle. Ensure services are delivered in line with agreed Service Level Agreements (SLAs). Track and analyse key performance indicators (KPIs) to assess service quality and pinpoint areas for enhancement. Work closely with internal technical teams to provide customized...

Why Us NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded the "2023 ServiceNow Worldwide Customer Workflow Partner of the Year" and "2023 ServiceNow Creator Workflow Partner of the Year". We work with some of the world's biggest brands, bridging the gap between what customers expect and what their technology can deliver. We # GoBeyondWorkflows to create new kinds of experiences for our customers. Come join our Crew! The Role NewRocket is seeking a ServiceNow ITAM Solution Architect with Platform capabilities focus to be responsible for leading the successful delivery of ServiceNow solutions and services, in a client-consulting environment. This position is a high-profile growth opportunity that demands a highly motivated individual with strong technical, communications and organizational skills,...

We are currently looking for a Senior DevOps Engineer to join the Wolters Kluwer Digital eXperience Group (DXG), which co-creates state-of-the-art digital solutions with our businesses around the world. The DXG mandate is to increase revenue in the company's digital products through innovation in, and adoption of, advanced technologies and tools to meet and further anticipate customer needs. Basic Function As Senior DevOps Engineer, you will collaborate with development teams that build and maintain front end applications and services within Wolters Kluwer worldwide to create and deploy releases regularly. You will be required to create the necessary CI and CD pipelines using industry standard tools. You will work with development and test automation teams to create continuous delivery pipelines. You will have the discretion to make key decisions on automation processes, tools to build sites and software as effectively as possible. Role and Responsibilities: • Develop,...

Overview As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 60 years now. Today, more than 8,500 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions. Bruker Nano, one of Bruker's four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy....