CV-Library
Middlesbrough, North Yorkshire
Join a forward-thinking MSP that's committed to delivering top-tier IT solutions and support to a diverse range of businesses. Known for its dynamic approach and tech-driven culture, this company is focused on creating a collaborative, growth-oriented environment. With strong partnerships with industry giants, they offer exciting opportunities for experienced engineers looking to take their skills to the next level.
Service Desk Team Leader
Middlesbrough / Onsite
£30,000
Daily Duties:
Oversee the Service Desk and internal IT systems, ensuring high performance and alignment with KPIs.
Act as the first point of escalation for customer issues, ensuring timely resolution and service improvements.
Monitor and manage SLAs, ensuring service levels are met and exceeded.
Analyse call statistics, ticket queues, and service performance, allocating resources where necessary.
Lead and implement process improvements across internal systems, including CRM and Helpdesk tools.
Manage and...