Neolytix
Hyderabad, Andhra Pradesh, India
About the job IT Technical Support / IT Helpdesk Lead / IT Infrastructure / IT Servicedesk Neolytix works with private healthcare practices nationwide and provides end to end business and technology services to our clients. We are looking for an extraordinary technical support individual with passion for helping people utilize technology and educate them to fully utilize the potential for day to day applications. Job Responsibilities Basic remote troubleshooting of Computer, Connectivity & 3rd party applications Creates documentation and self service tips for troubleshooting - publishes on SharePoint/ Intranet Logs in all support tickets and provides timely resolution based on agreed SLA's Provide a timely response to all customer calls and/or escalations Advanced setup & troubleshooting experience on Azure AD, Exchange Server associated with M365 Familiar with Cloud PBX solutions and can manage user provisioning, queue management, policies, integration...