State Street Corporation
Bangalore, Karnataka, India
Around 3+ years of Experience in Applications Support. Assist in handling access requests, ensuring adherence to defined policies and standards 24X7 Operations Suport, willing ness to work in Shifts / weekends. Conduct basic troubleshooting for IAM tools and provide first-level support to end-users experiencing access-related issues Development of power shell scripts to do automation as per the project requirements. Organize and coordinating meetings with the application teams to resolve application issues. Work closely with team members to address audit findings and support compliance with regulatory requirements Maintain accurate documentation of processes, configurations, and support activities Fix issues reported by users for the supported products over emails, SNOW tickets and over Major Incident calls. Perform root cause analysis of major incidents The primary responsibility is to work on the existing or new Incidents, Service Requests, and Tasks Triage the unresolved...