7 global it service desk agent jobs found

About this role: Wells Fargo is seeking a Technology Operations Senior Manager for the IT Service Desk. In this role, you will: Manage and develop teams of individual contributors and managers in roles with moderate complexity and risk in Technology Operations for the IT Service Desk. This will include managing vendor resources for the service desk. Drive continuous improvements and modernization of the service desk with a high level of focus on automation, data insights and improved customer experience Streamline processes and procedures through the use of Artificial Intelligence and automation to ensure issues are handled in the shortest amount of time possible and preferably through a self service mode approach. Manage and improve on key customer metrics such as Net Promoter Score thereby improving the overall customer experience delivered by the IT Service Desk Engage and influence stakeholders, internal partners and peers Identify and recommend opportunities for...

Tenthpin Solutions is looking for a pro-active and highly skilled IT Support Consultant to join our rapidly growing organization. The successful applicant will serve as key point of liaison for customer related and internal Service Desk inquiries. You will be part of an ambitious and dynamic team, continually developing your skills to be a true expert in your field. The Opportunity: As an IT Support Consultant, you will be taking care of incoming support requests either from external (our customers) or internal (our employees). For some of those requests you will provide a solution on your own based on internal handbooks, repetitiveness of tickets, knowledge database, etc., and for others you will route those tickets to the appropriate channels, like Level 2 support team. The role will include but not be limited to: IT Customer Support (~70%): Act as trusted first point of contact between Tenthpin Solutions and our life sciences clients, providing...

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. POSITION OVERVIEW: We are seeking a highly motivated and tech-savvy individual to join our team as a Multi-Disciplined Support Agent. This role combines responsibilities across three key areas: Audio/Visual (AV) conference room support, Level 1 network infrastructure support, and Tier 1 service desk operations. You will play a critical role in ensuring seamless operation and resolving issues related to these diverse areas. WHAT...

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. POSITION OVERVIEW: We are seeking a highly motivated and tech-savvy individual to join our team as a Multi-Disciplined Support Agent. This role combines responsibilities across three key areas: Audio/Visual (AV) conference room support, Level 1 network infrastructure support, and Tier 1 service desk operations. You will play a critical role in ensuring seamless operation and resolving issues related to these diverse areas. WHAT...

Job Description GLOBAL BANKING & MARKETS We make markets in and clear client transactions on major stock, options and futures exchanges worldwide. Through our global sales force, we maintain relationships with our clients, receiving orders and distributing investment research, trading ideas, market information and analysis. OPERATIONS Operations is a dynamic, multi-faceted function that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow. YOUR IMPACT Operations is a dynamic, multi-faceted function that partners with all parts of the firm to deliver banking, sales and trading and asset management capabilities...

Overview DATAMARK Inc., a provider of Omni-channel contact centres and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact centre agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our Omni channel contact centres, ranging from SMS text to video chat and everything in between that your customers expect the world's leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding Omni channel customer care, brand promotion, and continuous process improvement to...

We're looking for a Senior Technology Service Desk Analyst with a high level of technical expertise for a hands-on role providing a robust IT support service in a fast-paced IT department to remote end-users and head office colleagues globally. The Senior Technology Service Desk Analyst will work closely with application, platform, and security teams, utilising strong customer service skills. About the Role Acting as a key point of contact to deliver an effective and efficient technical support service, you will be required to resolve any IT-related queries and/or incidents by reporting issues, requesting information or access, and recommending innovative solutions to enable users to quickly return to their duties. You will be encouraged to own issues through to complete resolution, providing an opportunity to input into the whole user experience and develop confidence and skills in more junior members of the team. Principal Accountabilities Act as the routine point of...