CV-Library
Hampshire, UK
Job Title: End User Device (EUD) Engineer
Location: Hampshire (3 Vacancies Available)
Salary: Umbrella Rate: £250 per day, PAYE Rate: £193.15 per day
About the Role Service Care Solutions is assisting a police force with the recruitment for an End User Device (EUD) Engineer. The primary purpose of this role is to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues, and driving continuous improvement within ICT operations.
Key Responsibilities
Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience.
Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends proactively.
Documentation: Inform the EUD...