Hexaware Technologies
India
Job Description Tesco-Clarance-Oracle Job Description • Provide functional support on Oracle Fusion Procurement modules with expertise in Source to Contract process (PO, Inventory, Requisition, Procurement contracts, Sourcing, Costing, TAB accounting, WIP, etc) • Investigate and diagnose Incidents, resolve and close whilst keeping users fully informed as to progress • Identifying application/interface issues and escalating them to the appropriate technology (L3) team • Address user queries and ad-hoc requests • Capture, log and coordinate service requests • Resolve service requests in the first line through use of scripts and knowledge articles. Contribute to enhancing knowledge articles • Perform close/cut-off transaction processing • Recommend & implement dept. process improvements & automation opportunities • During critical reporting periods should provide "out of hours" support in accordance with a pre-agreed shift plan • Participate in key...