157 desktop support analyst jobs found

Can a help desk role actually be both helpful and fun? Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences--big and small, new and familiar--that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships--resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. Groupon's Information Technology team may not be the obvious hero of Groupon's success story, but we enable that success. Thousands of people need to feel confident that their tools work, and that's where we shine. You will be the face of IT for our employees at Groupon. Working in this role, you...

We are seeking a skilled and motivated Desktop Support Analyst to join our client in the education sector. This 2nd line IT support role involves providing technical assistance to staff, students, partners, and visitors. You will be responsible for resolving IT support requests and incidents, while also participating in service delivery projects. The successful candidate will thrive in a dynamic, fast-paced environment, delivering high-quality support via phone, email, in person, and through a self-service portal. A strong focus on customer service and continuous improvement is key to the role. Main Responsibilities: * Provide 2nd line support by diagnosing and resolving IT issues, ensuring services meet customer requirements. * Collaborate with the IT Campus Manager in managing daily operations and overseeing the deployment of technical equipment. * Administer and operate a wide range of technical platforms, including Windows, Apple devices, software applications, and...

Desktop Support Analyst – Reading – New Role! A leading organisation in Reading requires a Desktop Support Analyst to join its fantastic growing team. Ideal candidates will have the following: * Proven experience in support: MS Office Suite, Office 365 and Windows 10/11 * Excellent interpersonal skills or prior experience in a customer service role * Experience with a ticketing system (Desired) * Previous 2nd Line support experience * Previous Desk Support experience This is an excellent opportunity to join a leading organisation to grow, develop and progress. Please send CV for full job description and an informal chat

2nd / 3rd Line Support Engineer required by an IT Service provider based in Potters Bar. They are seeking an experienced team player to work as part of a small team to provide IT Managed Services, Cyber Security and Cloud Solutions. Company This client focuses on promoting growth, controlling costs, and maximizing technology's potential for businesses. They engage in meaningful conversations, provide clear guidance, and bridge the gap between technology and business goals. They achieve and investing in people, offering the highest level of service and expertise to help clients succeed. They have key strategic relationships with industry-leading partners like Microsoft, Acronis, and Sophos. As a Microsoft Solutions Partner for Modern Work. They assists customers in boosting productivity through Cloud and Hybrid Working using Microsoft 365. Role Description This is a full-time role as an 2nd / 3rd Line Support Engineer. The role involves troubleshooting technical issues,...

Desktop Support Analyst Buckingham Permanent Up £35,000   Network IT a looking for a Desktop Support Analyst for one of our clients based in Buckingham. The role is to join a flourishing organisation that are looking to expand their Support team. This role would be great for anyone that has hands on experience on experience of Desktop support and customer service.   Key Responsibilities Previous experience working on a Service Desk or as part of a Desktop Support team. Have experience of working in a customer facing application role. Have experience of Windows Server, Windows 10. Be experienced in supporting MS Windows (10 & 11), MS Office 365 and Teams. Possess a pleasant manner with the ability to build a rapport with people at all levels. Demonstrate outstanding customer service skills.A full JD is available upon request

IT Service Support Analyst (FTC-18Month) is required by a leading financial institution based in Aylesbury and paying up to £40k. This individual will have solid experience providing specialised support and will be the first-contact support to users and manage various ITIL-based service processes. You will work closely with the existing Team of 4 whilst the company works through its Cloud Migration Project. Communicating with 3rd party IT suppliers, responding to cyber-security alerts, and support end-users across a range of IT functions are just a number of duties you will be responsible for. Responsibilities Handling requests, and managing assets, changes, and problems following ITIL protocols. Collaborate with 3rd party IT infrastructure suppliers and other service providers as needed. Communicate IT system and service activities to relevant business areas. Conduct Information Security and Data Protection control checks. Respond to Cyber Security alerts from the Security...

Service Desk Analyst SN6 Permanent £26,000 - £30,000   Network IT a looking for a Service Desk Analyst for one of our clients. This role is based in Shrivenham. The role is to join a flourishing organisation that are looking to expand their Service Desk Team. This role would be great for anyone that has hands on experience on experience of working in on a Service Desk hat enjoys engaging with clients and customers. This role is a Shift based role and covers days, nights, and weekends.   Key Responsibilities Excellent customer Service communication skills (both verbal & written) Ability to obtain Government Security Clearance (SC) with no restrictions. IT support skills Microsoft Office suite Windows 10 and Microsoft Server (Apply online only) Active Directory and User Account management General knowledge of basic software installation and network hardware (Desirable) General knowledge of desktop computing Ability to troubleshoot technical support issues  A full JD is...

SDL Solutions Limited is seeking an IT Service Desk Analyst initially for a 3-month fixed term contract with a view to extend or to become permanent. You will act as the first point of contact for 280 users, based across 4 offices, to report IT related issues and faults to. The primary objective of the role is to provide first time resolution with good customer service. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of their 2nd line specialist teams to investigate and resolve. You will be responsible for logging tickets in their ITSM platform, problem management and ensuring the assets are all correctly tracked using their asset management process. In addition to this, you will have the opportunity to be involved in delivering key projects to their end users and assisting with the adoption of new technology such as Microsoft 365, including SharePoint, OneDrive and Teams. Main duties...

IT Support Engineer / Technical Support Engineer IT Support Engineer / MSP Technical Support Technician. A Nailsea, Bristol based IT managed service firm need a IT Support Engineer / Technical Support Technician who will be responsible for maintaining clients' computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on site visit. This is an ideal opportunity for a Level 2 technician looking to improve their breadth of experience and exposure and move towards Level 3. The ideal candidate will be an expert in all things Office 365. This role involves 1 week in 7 out of hours support for customers, with overtime paid. This role is based in the Nailsea office 5 days a week. You will need your own transport The IT Support Analyst / Technical Support Technician responsibilities include: * Troubleshooting Server and Desktop Operating...

Service Desk Analyst Location: Hertfordshire - Outskirts of Luton Driving license and a car is required for this position This role is based on-site Salary: up to £28,000 depending on experience. Our client, a leading MSP, is looking for a motivated IT Support professional to join their Service Desk. You will be working to support their clients across 1st line responsibilities, whilst assisting and being involved in 2nd line esclations. Key skills and responsibilities: Microsoft Tech Stack - 0365 Setting up user accounts Troubleshooting issues Providing desktop support Monitoring and logging issues Excellent communication Experience/Knowledge setting up hardware and troubleshooting faults Basic Networking a plus  Experience within an MSP is great but not essential for this role. There are opportunities for gaining further experience within this position. If you are interested then please apply today

Service Desk Analyst (1st Line) Bedford (Hybrid) £25,217.20 per annum Permanent Full time (37 hours per week) Our residents, shared owners and leaseholders are at the core of everything we do at bpha. With every employee playing an important part in ensuring we continue to provide them with excellent customer service and maintaining our role as a responsible landlord. We are currently looking for an experienced Service Desk Analyst to join our close knit 1st line team, primarily based in our vibrant Head Office in Bedford. This role is hybrid working with a commitment to work around 3 days a week in the office. There may be occasions when visits are needed to our outlying premises so being a car owner/driver is advantageous. What you will be doing: * Providing 1st line support to approximately 500 internal customers, assisting them with hardware and software problems via telephone, email and face to face. * Logging, assigning, prioritising, resolving and...

Responsibilities Role Description: - Perform Vulnerability Assessments & Penetration Testing of Principal Applications hosted on-prem as well as on cloud as per the defined delivery framework. Key Responsibilities Experience in conducting manual Vulnerability Assessments & Penetration Testing of the following: Web Applications and APIs hosted in on-premises infrastructure. Web Applications and APIs hosted in cloud environment and using AWS services such as S3 bucket, EC2 instances, Lambda functions, API Gateway, SNS etc. Thick Client/ Desktop Applications using re-engineering techniques via tools like Echo Mirage, IDAPro, CFF Explorer, Dnspy, MS sys-internals, Wireshark, dotpeek, ghidra. Mobile Applications (both iOS and Android) using tools like GenyMotion, Drozer, MobSF, Android Studio. Think innovatively and out-of-the-box to identify techniques to exploit the vulnerabilities in our apps thereby bypassing the security controls that have been...

Support Analyst, Service Desk, 1st line, COR5802A An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.  The Support Analyst / Service Desk Analyst will be based full-time in the office in Basingstoke. The Company The Support Analyst / Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. Vendor-neutral, their commitment...

IT Service Desk Analyst required by our market leading, award winning, professional services organisation in Central Bristol. This role comes with hybrid working with 1-2 days a week in the office with flexibility. The successful IT Service Desk Analyst will prove both 1st and 2nd line support expertise in supporting 2500+ users with varying levels of technical knowledge across multiple sites in the UK. Main Responsibilities: * Taking calls/emails from both users and customers of our client. * Meet KPI targets and agreed SLA’s. * Providing a high level of customer service. * Logging all incidents in the IT Service Management tool, ensuring appropriate detail is captured and updated throughout the incident lifecycle. * Use the ITIL best practice framework. * Follow the escalation process to ensure incidents are assigned to the relevant team to ensure incidents are resolved in an efficient and timely manner. Your Skills and Experience * Experience working...

A great opportunity for an experienced IT Analyst to join a global manufacturers in ensuring all site systems are supported and running! What you'll be doing day-to-day: 1st-3rd line support for the site and shopfloor Hardware/ laptop/ desktop installations, configs, and fixtures 1st point of contact for complex issues Server, backup, and domain management Software support: Microsoft environment and SAP for their ERP Wi-Fi and device management Project work Weekly alternating shifts: M-T 6am till 2pm/ 2pm till 11.30pm F- half daysExperience required to succeed: Minimum of 3 years' working in an IT Analyst role Proficient providing 1st-3rd Line support Up to date knowledge of Windows platforms Demonstrable experience in networking - switches and routers Backups - VEEAM / Wasabi Cloud Storage solutions- RAID/ SAN/ NAS Supported an ERP - ideally SAP People person who is confident as sole IT Analyst on siteBenefits include: A salary of £(phone number removed) 25 days holiday plus...

Purpose: We are looking for a Service Desk Analyst to join our team and commitment to providing excellent IT Support across TVS Supply Chain Solutions. As a Service Desk Analyst at TVS Supply Chain Solutions you will provide 1st level support across our internal Customers and Colleagues, in terms of their IT equipment and associated software. You will be the face of IT and the 1st point of contact so excellent customer service skills, and a passion customer service excellence is essential. Main Duties & Responsibilities: You will be working as part of the Central Service Desk team in Lutterworth providing support onsite, via telephone, email, Service Desk Platform and supporting our Local Service Desk teams across our TVS sites in the UK. Support ranges from Hardware support, software support, IT Request fulfilment, onboarding and offboarding and getting involved with key IT Projects supporting the 2nd Line Support team and our Infrastructure team. - Always provide excellent...

Skill required: Marketing Operations - Web Content Management Designation: Web Developer Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English - Proficient About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Help balance increased marketing complexity and diminishing...

Skill required: Marketing Operations - Web Content Management Designation: Web Developer Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English - Proficient About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Help balance increased marketing complexity and diminishing...

Skill required: Marketing Operations - Web Content Management Designation: Web Developer Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English - Proficient About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Help balance increased marketing complexity and diminishing...

IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What’s in it for you? - Salary of up to £38,000 per annum DOE - Private Healthcare If you’re a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company. We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop...

Service Desk Analyst 1st / 2nd Line Support - Cloud / AD / 365 / ITIL / Windows 10 Leighton Buzzard - £28K plus structured progression plans! We are looking for a Service Desk Analyst to join an international organisation with huge growth plans. You will be based in the office near Leighton Buzzard and be responsible for providing customer support via a service desk. You should have excellent communication skills, experience of working to SLA's and a passion for technology. This is a great role for someone who has 1st / 2nd Line skills and is looking for the next step to progress their career. Key Requirements: * ITIL * Azure * Active Directory * Office365 * Windows 10 * Call logging * Remote support * Desktop support * Excellent communication and problem-solving skills This is a great opportunity to join a rapidly expanding organisation with excellent career opportunities. You will receive an individual, structured progression plan and an...

Job Description We're AtkinsRéalis, a world-leading Design, Engineering, and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services and project management company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data, and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors such as Engineering Services, Nuclear, Operations &...

Technical Requirements: • Phone support experience necessary. • Technical Service desk or technical call centre experience is necessary. • Disciplined, systematic problem solving skills required. • Hands-on work experience with the following: • Windows Operating systems • Clients: Windows7, Windows Vista, Windows XP, Windows 2000 • Servers: Windows 2000, Windows 2003, Windows 2008, • Knowledge of Active Directory, Exchange 2003/2007 • ITSM ticketing tools such as Remedy, HP Service Centre, Peregrine Service Centre. • User account creation for Active Directory, Exchange Mailboxes, Distribution lists • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Vision • Internet browsers (e.g. Explorer, Chrome, Firefox), • VPN and remote dial-in users • Support for laptop, desktops, and printers • PDA and blackberry support...

A skilled onsite IT Support Technician with 1-3 years of experience is needed to join our team at Venom IT, a well-established and fast-growing UK-based MSP IT solutions company based in Cheshire, on a full-time basis. Our key products include cloud, server, desktop and application support. Venom IT has many prestigious partners and has worked with several established enterprises. You will report directly to the Technical Support Manager and work Monday through Friday, 9:00 am - 5:30 pm. This role offers numerous perks and benefits, along with opportunities for career progression! About the Role We are offering an exciting opportunity for the right individual to learn about all the latest technology and have the prospect of furthering their career as the company continues to grow rapidly. This role would suit someone who likes to be out on Client Sites, is enthusiastic, motivated, proactive, and can work as part of a team as well as using their own initiative. Travel will be...