4159 customer success manager jobs found

About the role As a Customer Success Manager (CSM) focused on Organizational Change Management (OCM), you will be integral to driving customer adoption, ensuring satisfaction, and fostering continuous product innovation. Working within the IT product management team, you will collaborate closely with customers to understand their unique challenges and needs. You will help implement tailored change management strategies to facilitate smooth transitions to new processes, technologies, and tools, ensuring that customers are set up for long-term success. Who You Are: A customer-centric professional with expertise in managing relationships and ensuring customer success. Experienced in Organizational Change Management, capable of designing and executing plans to guide customers through transitions. A proactive problem-solver who can identify customer needs and address challenges efficiently A strong communicator, skilled in training, facilitating workshops, and providing...

Customer Success Manager Ireland, Galway, Hybrid/Remote Are you passionate about customer success and eager to make a real impact in the cybersecurity industry? Join a fast-growing leader in cybersecurity, providing innovative SaaS solutions to protect businesses worldwide. As a Customer Success Manager, you'll be at the forefront of ensuring our clients achieve their goals, driving product adoption, and fostering strong, lasting relationships. Furthermore, enjoy remote working and flexible hours in a company which empowers you to work autonomously. Key Responsibilities as a CSM: Engage proactively with MSP and Direct clients, developing Customer Success Plans to understand their needs, product utilization, and business objectives. Manage stakeholder relationships, ensuring a deep understanding of clients' decision-making processes and goals. Collaborate across teams—including Tech Support, Product, Engineering, and Marketing—to ensure a seamless customer experience....

About the Role : As a Web Application Product Manager, you will be at the forefront of defining the vision, strategy, and roadmap for our web applications. This pivotal role will see you working closely with development teams, designers, marketers, and other stakeholders to ensure that our web applications meet user needs, align with business objectives, and are delivered on time and within budget. Who You Are: 5+ years of experience in product management, preferably in web application or software development. Strong technical background, with knowledge of web technologies (HTML, CSS, JavaScript) and web application architecture. Familiarity with APIs, cloud platforms, and databases is a bonus. User-centered mindset, with a focus on creating intuitive, engaging, and seamless web experiences. Proficient in conducting user research and leveraging customer feedback to drive product improvements. Thrives in an agile environment, managing product development through...

About this role: Wells Fargo is seeking a Senior Data Management Analyst. In this role, you will: Lead or participate in moderately complex programs and initiatives for data quality, governance, and metadata activities Design and conduct moderately complex analysis to identify and remediate data quality, data integrity, process, and control gaps Analyze, assess, and test data controls and data systems to ensure quality and risk compliance standards are met and adhere to data governance standards and procedures Identify data quality metrics and execute data quality audits to benchmark the state of data quality Develop recommendations for optimal approaches to resolve data quality issues and implement plans for assessing the quality of new data sources leveraging domain expertise and data, business, or process analysis to inform and support solution design Lead project teams and mentor less experienced staff members Drive planning and coordination on moderately complex...

About this role: Wells Fargo is seeking a Data Management Analyst. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow." In this role, you will: Participate in less complex analysis to identify and remediate data quality or integrity issues and to identify and remediate process or control gaps Adhere to data governance standards and procedures Identify data quality metrics and execute data quality audits to benchmark the state of data quality Design and monitor data governance, data quality and metadata policies, standards, tools, processes, or procedures to ensure data control and remediation for companywide data management functions Support communications with basic documentation related to requirements, design decisions, issue closure,...

Job Title: Product Manager About Trellix: Trellix is a global company redefining the future of cybersecurity and soulful work. The company's comprehensive, open and native cybersecurity platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com . Role Overview: The Product Manager: Data Security position is a strategic, high-visibility role to help drive the strategy and vision for products within Trellix's Data Security portfolio to help us maintain our position as an industry leading data security solution provider. This position will report to the Senior Manager of Product Management: Data Security and will work...

Job Family Group: IT&S Group Job Description: At bp, we're reimagining energy for people and our planet. With operations working across almost every part of the energy system, we're owning the way in reducing carbon emissions and developing more sustainable methods for solving the energy challenge. We're a team with multi-layered strengths of engineers, scientists, traders and business professionals determined to find answers to problems. And we know we can't do it alone. We're looking for people who share our passion for reinvention, to bring fresh opinions, ambition, and to challenge our thinking in our goal to achieve net zero! We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society, our industry and our planet. You will be part of portfolio that invent, design, delivers and runs Digital Products...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration...

Job Overview: The Delivery Manager will be responsible for overseeing the successful delivery of technology solutions and services to meet business needs. This role ensures projects are completed on time, within budget, and to the required quality standards, while managing risks and stakeholder expectations. The Delivery Manager collaborates with cross-functional teams, including developers, business analysts, and stakeholders, to ensure seamless execution across various workstreams and alignment with business objectives. Software Requirements: Strong understanding of software development lifecycle (SDLC) and project management methodologies (Agile, Waterfall, hybrid approaches). Proven experience in managing multiple, concurrent projects within a fast-paced environment. Excellent leadership, communication, and problem-solving skills. Ability to manage stakeholders at all levels, including senior executives. Experience with project management tools such as JIRA,...

Your Role and Responsibilities We are looking for enthusiastic and talented Software Development Manager to join our team to lead a global team of software professionals . You will work as part of the Development team with a focus on the following key responsibilities: Lead a team of engineers to meet release dates along with committed deliverables on-time and with quality, Plan and manage component design, coding and functional testing to drive quality of deliverables Balance priorities and work assignments across team members following agile processes to meet delivery schedules Interface with product management and offering managers to understand customer requirements and business prioritization Work with architects and technical leaders to build development plans Drive development activities, monitor progress, collaborate to align dependencies, remove blockers for team members and manage risks People management of technical talents...

Your Role and Responsibilities We are looking for enthusiastic and talented Software Development Manager to join our team to lead a global team of software professionals . You will work as part of the Development team with a focus on the following key responsibilities: Lead a team of engineers to meet release dates along with committed deliverables on-time and with quality, Plan and manage component design, coding and functional testing to drive quality of deliverables Balance priorities and work assignments across team members following agile processes to meet delivery schedules Interface with product management and offering managers to understand customer requirements and business prioritization Work with architects and technical leaders to build development plans Drive development activities, monitor progress, collaborate to align dependencies, remove blockers for team members and manage risks People management of technical talents executing HR programs...

Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto "Building Success Together®," Nisum has grown to over 1,800 professionals across the United States, Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today's world, with immersive and seamless experiences across digital and physical channels. What You'll Do Develop, debug, and optimize PL/SQL scripts for data transformation and integration Rewriting queries and PL/SQL code to improve efficiency, scalability, and response time Write and maintain scripts for data extraction, transformation, and loading (ETL) between various databases and...

Your Role and Responsibilities We're seeking a results-driven and collaborative Software Development Manager to lead the design and development of IBM Consulting Advantage Platform. As a management leader, you'll collaborate with peers and stakeholders to ensure business continuity. You'll also be responsible for building and leading an impactful team of Developers & QA engineers, focusing on software developments, productivity improvements and fostering a culture of continuous learning and improvement. In this role, you will be responsible for: Lead a team of engineers to meet release dates along with committed deliverables on-time and with quality Balance priorities and work assignments across team members following agile processes to meet delivery schedules Interface with product management and offering managers to understand customer requirements and business prioritization Drive development activities, monitor progress, collaborate to align dependencies,...

Your Role and Responsibilities We're seeking a results-driven and collaborative Software Development Manager to lead the design and development of IBM Consulting Advantage Platform. As a management leader, you'll collaborate with peers and stakeholders to ensure business continuity. You'll also be responsible for building and leading an impactful team of Developers & QA engineers, focusing on software developments, productivity improvements and fostering a culture of continuous learning and improvement. In this role, you will be responsible for: Lead a team of engineers to meet release dates along with committed deliverables on-time and with quality Balance priorities and work assignments across team members following agile processes to meet delivery schedules Interface with product management and offering managers to understand customer requirements and business prioritization Drive development activities, monitor progress, collaborate to align dependencies,...

Your Role and Responsibilities We are looking for enthusiastic and talented Software Development Manager to join our team to lead a global team of software professionals . You will work as part of the Development team with a focus on the following key responsibilities: Lead a team of engineers to meet release dates along with committed deliverables on-time and with quality, Plan and manage component design, coding and functional testing to drive quality of deliverables Balance priorities and work assignments across team members following agile processes to meet delivery schedules Interface with product management and offering managers to understand customer requirements and business prioritization Work with architects and technical leaders to build development plans Drive development activities, monitor progress, collaborate to align dependencies, remove blockers for team members and manage risks People management of technical talents executing HR...

Your Role and Responsibilities We're seeking a results-driven and collaborative Software Development Manager to lead the design and development of IBM Consulting Advantage Platform. As a management leader, you'll collaborate with peers and stakeholders to ensure business continuity. You'll also be responsible for building and leading an impactful team of Developers & QA engineers, focusing on software developments, productivity improvements and fostering a culture of continuous learning and improvement. In this role, you will be responsible for: Lead a team of engineers to meet release dates along with committed deliverables on-time and with quality Balance priorities and work assignments across team members following agile processes to meet delivery schedules Interface with product management and offering managers to understand customer requirements and business prioritization Drive development activities, monitor progress, collaborate to align dependencies,...

Your Role and Responsibilities Who you are: FileNet Administrator What you'll do: Driver paths and other creating shared libraries and references. FileNet server configuration & monitoring Experience in setting up of Nodes, Data-sources, Virtual Hosts, configuring Session Management Event log Purging tasks on FileNet CPE servers on Regular Intervals to clear up old work items. Supporting the Windows patching on all FileNet CPE /Case manager servers for soft refreshing of CPE /Case manager services. Configuration of File storage on demand basis on CPE servers, so that there is no Crunch w.r.to FileNet document injection from application point of view. Analysing & Trouble shooting FileNet CPE /case manager issue on System Out /System Error logs. Configured & supported the LDAP changes on QA Environment Hose keeping of the Logs on all FileNet servers w.r.to PROD /QA /DEV Env. Working for ICCSAP issues on the QA /PROD servers, where we have Instance problem-...

About Enterpret Enterpret is at the forefront of AI-native applications, unlocking the power of customer feedback for businesses. We centralize feedback from various sources, providing actionable insights to drive customer-centric decisions. Our customers include leading companies like Canva, Descript, and Notion. Backed by top-tier investors like Kleiner Perkins and Sequoia India, we are committed to transforming how businesses understand and act on customer feedback. Read more about our team, core values, and operating principles - here. Role Overview As the Tech Lead Manager of Applied AI Engineering at Enterpret, you will lead a team of talented engineers and researchers to develop and deploy state-of-the-art AI solutions that drive our products. You will play a critical role in bridging the gap between cutting-edge AI research and practical, scalable applications, ensuring that Enterpret stays ahead in leveraging AI for customer feedback analysis. Key...

Position Summary: Zoetis, Inc. is the world's largest producer of medicine and vaccinations for pets and livestock. The Zoetis Tech & Digital (ZTD) Global ERP organization is as a key building block of ZTD comprising of enterprise applications and systems platforms. This position reports to the Product Expert, SAP Development and is responsible for the implementation of various projects and enhancement requests from ICC, Hyderabad. This position will work closely with Global ERP MDG team for requirements, initiatives, and strategies and will report the status of resources, work products, timelines and efforts pertaining to enhancements requests and projects on a timely manner. Provide technical support for SAP MDG, specifically in areas like Business Partner (BP- Supplier/customer), Material Master (MM) and MDG-F. Monitor tickets progress, ensuring that deliverables are met according to the SLA. Act as a bridge between business users and technical teams, ensuring clear...

About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally. Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US , EMEA , and Asia . We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021. Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter About the Role Synapse is...

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. What you'll be doing... The work you'll be doing is to support mission and business-critical applications within Verizon. You will be enhancing the customer experience and building a world class solutions. Under the mentorship of a technical lead who would be supporting you on delivery, you will also work as a team member on various projects and...

Job Description Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It's when everyone's voice is heard and valued, that we are inspired to go beyond what's been done before. That's why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer. Oracle insurance deliver insurance solutions and digital customer experiences that build the customers' confidence and keep them loyal. Easily roll out new offerings, implement necessary changes from your sales channels to the back office, and get real-time analytics to better understand your business. This position is for the oracle insurance policy administration (OIPA) product which is market leader in this space and eighth time Oracle has been named a Leader in the Gartner® Magic Quadrant™ for Life Insurance Policy Administration ....

Job Description Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.Oracle Communications Billing and Revenue Management (BRM) provides an end-to-end revenue management system for communications service providers. BRM system includes comprehensive management of payments, collections, invoicing, account receivables, taxation, general ledger integration, and reporting. Oracle is looking for an experienced Senior Software Engineer to grow our R&D team. As a Senior Software Engineer on the team, you will be involved in a development role to design, develop & release of On-premise and Cloud-native application services and functions. Analyze designs, develop, test and implement innovative solutions to ensure a high level of quality, robustness, scalability, and performance while meeting delivery schedule commitments. Working with cross-functional teams in Quality, Documentation, Performance, and Program Management to...

About OpenTable: With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and increase revenue. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support to succeed. About the Role: The Restaurant Product Team is dedicated to empowering restaurants to provide great dining experiences. We do this by...