477 jobs found

Salary: £12.10 per hour (Living Wage Employer) Shift Uplift: £400 per month Location: Capgemini, Inverness, or Nairn Hours: Night shifts are (Apply online only) and Day shifts are (Apply online only) Typical shift pattern is a 3-week rotation: Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - Day Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients. What you'll do Respond to incoming requests via telephone, email, and web chat Log all requests in the appropriate call logging software Assign calls to relevant support teams Action Back Office requests as and when required Advise customers and support teams of known problems/workarounds Ensure customers...

Project Role : IT Customer Service Representative Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills : Identity Access Management (IAM) Good to have skills : Python (Programming Language) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an IT Customer Service Representative, you will manage delivery for IT production systems and services. You will drive incident, issue, and outage management, investigation, and restoration. Your typical day will involve ensuring the smooth operation of IT systems and promptly resolving any technical issues that arise. You will collaborate with various teams to provide effective solutions and contribute to key decisions. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team...

Project Role : IT Customer Service Representative Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills : DevOps Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an IT Customer Service Representative, you will be responsible for managing the delivery of IT production systems and services. Your role will involve driving incident, issue, and outage management, as well as investigation and restoration. You will play a crucial role in ensuring the smooth operation of IT services and resolving any technical issues that may arise. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Manage the delivery of...

Role:Customer Service Advisor - IT Salary:£12 per hour Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm) Location: Wakefield WF1 You will be required to undergo various high level security checks/clearances. You need to be able to provide proof of work in UK for last 5 years - to pass To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities * Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). * Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service. * Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed. * Takes ownership for...

Our client, a global pharmaceutical company, is currently looking for a first line IT Support with fluent/native German language skills to join their team in Chester on a full time, 12-month temporary basis (35 hours per week). Extensive training and support will be provided to ensure a successful transition into this role. This means someone with similar experience is not essential; provided you have the ability to learn technical concepts with ease and have the linguistic capabilities, you could be considered for this role. Key Responsibilities Supporting internal customers with IT queries Providing troubleshooting advice across hardware, software and internal applications 1st line support tasks; troubleshooting tickets to resolution or escalation to 2nd line teamRequirements Previous experience working in an IT support or customer service role particularly within the pharmaceutical/life sciences industry Fluent in German Ability to explain technical issues to non-technical...

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off Your new role: * Be the first point of contact for Exponential-e customers * Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers * Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required What you’ll need to succeed: * Strong customer service focus with excellent verbal and written communication skills * Proven problem solver with strong analytical and trend analysis skills * Positive and professional attitude What we offer: * Career progression opportunities * Dedicated Learning and Development team and access to a range of training, courses and...

About us Founded in 2018, we are one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and Europe. We help businesses receive payments either through POS systems (the ones you tap your card on) or online. Recently listed in the top 50 fintech start-ups by Beauhurst. We raised £100 million through Alchemy and currently process over £1.2bn a month, servicing over 60,000 customers across the UK & Europe. DNA is made up of nine subsidiaries (and counting), DNA Payments, 123Send, Optomany, Opto KZ, Active Payments, EFT Solutions, Kwalitas, FPMS and Card Cutters. There are 350 of us across our head office in London, regional offices in the UK and Kazakstan. We are growing quickly and are on the lookout for the very best talent to help us achieve our mission; to be a Pioneering Payments Provider, Powering businesses to thrive. Job Summary We’re looking for a Customer Service Agent (SME) to join our expanding team in Hull. Reporting...

Graduate Support Analyst, Customer Service, Excel, COR7082 Are you a recent graduate with a passion for customer service, problem-solving, and excellent Excel skills, including experience with pivot tables and VLOOKUPs? If so, this could be the ideal opportunity to kick-start your career! My client, a forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist / Graduate Support Analyst to join their team at an exciting time. This role is perfect for a dynamic and enthusiastic individual eager to make an impact by supporting clients and improving customer experience. The Role Based at their Oxfordshire site, you’ll work closely with a small, collaborative team, using your technical skills to enhance customer interactions. You’ll be responsible for handling customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and...

Role: IT Support Analyst Location: Kent Salary: £32,000 - £37,000 Hours: 37.5 per week between Monday-Friday My client is a very well-respected independent school that are looking to add a IT Support Analyst to their IT Team. The IT Technician is a key technical resource within the IT team, responsible for providing second-line support across the schools IT systems. This role focuses on the hands-on resolution of technical issues, troubleshooting, and maintaining service performance and delivery, in addition to technical support. The successful candidate will have experience of supporting systems and services in a technical capacity, reporting to management and will have worked for a minimum of 3 years within similar roles. Key Responsibilities Assist with second-line support when required, ensuring that urgent issues are addressed quickly and effectively Provide on-site and remote support to users, helping them resolve both simple and advanced technical issues related to...

IT Support Specialist Contract | €220-€270/day | Galway A client of mine is looking for an experienced IT Support Specialist to join their team in Galway. This role involves providing Level 2 support, troubleshooting technical issues, and contributing to IT improvement initiatives within the organization. Responsibilities: Provide Level 2 support for Windows environments, including user account management in Active Directory. Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, and mobile devices. Support the configuration and deployment of Microsoft 365 applications. Assist in maintaining and supporting network infrastructure, including switches and firewalls. Document technical solutions and manage support tickets to ensure timely resolution. Provide training and guidance to end-users on IT tools and best practices. Collaborate with IT teams on system upgrades and infrastructure projects.Requirements: 6+ years of experience in IT support,...

2nd Line Engineer - Sheffield ( 4 days per week onsite, 1 day per week WFH) Up to £40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business. Key Responsibilities: * Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line IT teams * Install, update, maintain, and support various software packages and...

Job Title: 2nd/3rd Line Support Engineer Location: Oxford (hybrid) Industry: Managed Service Provider (MSP) Salary: £36,000- 40,000 per annum About the Role: We are currently recruiting for an experienced 2nd/3rd Line Support Engineer to join a dynamic and fast-paced Managed Service Provider (MSP) based in Oxford, supporting SMEs. This is an exciting opportunity to further your IT career by working with a broad range of clients across multiple sectors, handling more complex technical issues, and playing a key role in supporting day-to-day IT operations. As a 2nd Line Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and software issues. This role requires strong problem-solving skills, a passion for customer service, and the ability to work effectively in an onsite environment, where direct interaction with clients will be key. Key Responsibilities: Escalated Support: Provide 2nd line technical...

Application Support Engineer Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Application Support Engineer to join a growing support team which provides essential software support to high profile clients. The Role Our client is looking for an experienced Application Support Engineer with proven experience working in a fast paced environment providing application support for multiple products. The Responsibilities Support software applications/systems via e-mail and telephone. Maintain excellent levels of customer satisfaction by providing excellent support in line with SLAs. Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens. Investigation and resolution of in-life issues related to software products and managed service solutions, both directly with customers and through service management partners. Effectively manage incidents,...

IT Helpdesk Manager - Chobham - Salary dependent on experience - Great Opportunity! Role: IT Helpdesk Manager Location: Chobham Salary: Dependent on experience We are a recruitment agency looking for an experienced IT Helpdesk Manager to join a local MSP based in Chobham. The successful candidate will be responsible for ensuring all systems run smoothly, developing strategies for system security and reliability, and staying up to date on the latest technologies. About the role: Manage a team of great, ambitious engineers Monitor and track Key Performance Indicators Build and maintain customer relationships, proactively addressing and resolving issues while ensuring clear communication throughout the service lifecycle. Ensure services are delivered in line with agreed Service Level Agreements (SLAs). Track and analyse key performance indicators (KPIs) to assess service quality and pinpoint areas for enhancement. Work closely with internal technical teams to provide customized...

Job Title: First Line Support Technician Location: Gloucester (Fully Onsite) Employment Type: Full-Time Are you a passionate tech enthusiast with at least 1 year of experience in IT support? We're seeking a First Line Support Technician to join a thriving Managed Service Provider (MSP) based in Gloucester. This is a fully onsite role, offering a fantastic opportunity for someone looking to grow their career in a fast-paced and collaborative environment. Key Responsibilities: Provide first-line technical support for a variety of IT issues, including software, hardware, and network troubleshooting Log, prioritise, and manage support tickets to ensure timely resolution Diagnose and resolve IT-related problems either in-person or via remote support tools Escalate complex issues to second-line support or senior engineers Maintain up-to-date knowledge of company products, services, and industry trends What We're Looking For: Minimum 1 year of experience in a similar IT support role...

Job Description Job Role: Analyse Team Leader Reports to: IT Operations Manager Overview: This position will provide leadership and direction within the Analyse and Triage department of AAG IT Services IT Service Desk, ensuring efficient and effective management of ticketing processes, client communications, and coordination with internal and external stakeholders. The role requires strong leadership skills, a deep understanding of IT service management, and exceptional communication abilities to guide the team in delivering high-quality support. The Analyse Team Leader will play a critical role in maintaining service excellence, optimising processes, and ensuring client satisfaction. Key Responsibilities Initial Assessment, categorisation and assignment of incoming tickets determining their priority and severity in a consistent way. Ensure that tickets are handled within the timeframes specified by SLAs. Keep clients informed about the status of their tickets and any...

The ideal candidate will be responsible for configuring and troubleshooting our platform in production, to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment where most applications are built on Java, will also make you an ideal candidate. Candidate must be willing to work in shifts. Responsibilities Monitor, Debug technical platform services and Run tests Manage and address electronic tickets efficiently Liaise between sales team, customer success team, and customers to properly address customer problems Troubleshoot and configure software and hardware Assume shift responsibilities in a 24*7 monitoring environment Run through Java code to be able to debug the issues Qualifications 2+ years' of technical support experience Customer service oriented Strong written and verbal and troubleshooting skills Basic coding...

Desktop L1- Roles and Responsibilities: Exp: 1 to 2 Yrs Location : Dehradun Installation and Configuration of OS on laptops & Desktops. CCTV installation and troubleshooting. Ticketing tool (Service Desk portal) knowledge and its functionality. Configure desktop and laptop as per the desktop/laptop standardization policies Installation and Configuration of MS office Troubleshooting issues related to standard office software's (MS Office Word, xls, PowerPoint etc.). Installation / re-installation / configuration of in-scope client software / applications and Other applicable business Software's. Installing and troubleshooting SAP, AutoCAD, CorelDraw, Adobe acrobat writer, etc... IMAC submission for allocation and deallocation of devices Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors. Installation/Troubleshooting/re-installation/configuration of systems, printers, scanners. Troubleshoot print queue related...

Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment operations landscape by removing traditional information boundaries and uniting the front-, middle- and back-office into one system, with one unified data set. Passionate about client service, we complement our software solutions with expert middle- and back-office managed services. In fact, we've been recognized as Best Managed Services Provider at the HFM EU Services Awards. We help fund managers around the world streamline their operations, mitigate risk, and improve transparency and reporting so they can confidently focus on what they do best - invest. As a company, we're absolutely committed to the growth, development,...

Job Description Summary of the Role: The Data Analyst role involves supporting our functional teams by analyzing data from various sources, including our school management system, Illumine, Microsoft Dynamics CRM, and other sources of data across our company. This person possesses both technical and analytical skills to manipulate different software platforms, extract the right data, and understand connections between different parts of the organization. The Data Analyst will work with the Chief Innovation Officer to analyze different parts of the business, identify opportunities for optimization, and support different teams with ongoing reporting needs. Main Duties and Responsibilities: Collect, organize, and analyze data from our school management system, Dynamics CRM, Xero accounting software, and other tools. Develop and maintain data systems and databases; this includes fixing coding errors and other data-related problems. Interpret data, analyze...

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire IT Service desk Professionals in the following areas : Experience 3-5 Years Job Description Roles and Responsibilities:- • Primary contact point for end users via phone/Chat/self-service tickets • Triage Tickets to respective teams • Regular update and follow up on tickets in the queue • Follow up tickets till closure • Ability to manage a variety of technically complicated tasks effectively • Should be willing to work in 24/7 environment. •...

Hiring Manager :: Pushkar Chandra Team :: Information Technology About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal Know what makes you a "Navi_ite" : 1.Perseverance, Passion and Commitment • Passionate about Navi's mission and vision • Demonstrates dedication, perseverance and high ownership • Goes above and beyond by taking on additional responsibilities 2.Obsession with high quality results • Consistently creates value for the customers and stakeholders through high quality outcomes • Ensuring excellence in all aspects of work • Efficiently manages time, prioritizes tasks,...

Hiring Manager :: Pushkar Chandra Team :: IT About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal Know what makes you a "Navi_ite" : 1.Perseverance, Passion and Commitment • Passionate about Navi's mission and vision • Demonstrates dedication, perseverance and high ownership • Goes above and beyond by taking on additional responsibilities 2.Obsession with high quality results • Consistently creates value for the customers and stakeholders through high quality outcomes • Ensuring excellence in all aspects of work • Efficiently manages time, prioritizes tasks, and...

about the role key accountabilities Handling escalated tickets for IP related failures. Contacting vendors and following up until failure resolution. Timely and High-Quality handling of all support Requests. Use all forms of training provided by Equant to keep up-to-date with existing and new IP services. Improvement of the OBS knowledge base. Coach and mentor Service Desk and Incident Management according to the IP Trend Analysis reports. Shift work/on-call may be required. about you Strong understanding and configuration experience of MPLS VPN network and managed LAN Experience on Wireless LAN and NEXUS Switches is desirable Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach. Good interpersonal skills. Good time management, organizational and communication skills Ability to work under pressure. Ability to deal with multiple tasks. Ability to coach and mentor peers and...