212 3rd line support engineer jobs found

IT Infrastructure Engineer / 3rd Line Infrastructure Specialist – VMWare, Windows, Office 365, Linux Storage, Back-up, SQL, Network and Security    Our rapidly growing Manufacturing client, based in Livingstone, is seeking a hands-on and technically astute IT Infrastructure Engineer / 3rd Line Infrastructure Specialist to help shape and oversee the company’s cutting-edge IT Infrastructure.   As IT Infrastructure Engineer / 3rd Line Support Engineer, you will have strong experience of supporting, maintaining, administering and troubleshooting, VMWare, software, hardware, physical and virtual  Windows Servers, Applications, Hardware and Software.   The ideal 3rd Line Infrastructure Engineer, will be happy to get involved in various projects as well as assisting with 1st and 2nd Line BAU support.   Strong VMWare skills are a must! Key responsibilities: Take ownership to ensure all work and changes to the infrastructure are performed in such a way as to minimise disruption to...

We’re seeking an experienced 3rd Line Telco Support Engineer to lead the resolution of complex telecom issues and ensure the performance and reliability of advanced systems, including VoIP, SIP, PSTN, and mobile networks. In this role, you’ll tackle escalated technical challenges, perform diagnostics, and implement long-term solutions. You’ll also lead key projects, including system upgrades and migrations, while collaborating with internal teams and external vendors to achieve success. Maintaining and upgrading telecom infrastructure, managing critical incidents, and creating detailed documentation are essential aspects of the role. With at least five years of experience in telecom support, ideally including two in a 3rd line or similar level position, you’ll bring advanced knowledge of telecom protocols, strong problem-solving skills, and a proactive approach to improvement. The company offer a comprehensive benefits package including - * Excellent company car scheme inc...

Join Our Team as a 3rd Line Helpdesk Engineer in Hull. Position: Senior IT Helpdesk Engineer Location: Hull Salary: Up to £50,000 per annum Key Responsibilities - Design, implement, and maintain IT infrastructure components such as servers, storage, networking, and virtualization technologies. Be a key member of the IT Support Team, operating as an escalation point for the 1st and 2nd Line team. Provide key 3rd Line IT Support to external clientele Monitor system performance and troubleshoot issues to ensure optimal performance and reliability. Collaborate with cross-functional teams to design and deploy infrastructure solutions that meet business requirements. Implement security best practices and ensure compliance with industry standards and regulations. Evaluate and recommend new technologies to improve efficiency, scalability, and resilience of the infrastructure. Document system configurations, processes, and procedures for knowledge sharing and future reference....

Position: IT Team Lead - 2nd/3rd Line Support Engineer Location: Farringdon Salary: £35-£40K Our client is a fast-growing ICT Services & Solutions provider for businesses and schools across the South of England. Founded in 1977, we have a long-standing reputation for delivering ICT excellence and support with a personal touch. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure Provide level 2/3 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where...

Position: IT Infrastructure Engineer Suitable for: IT Infrastructure Engineer, IT Support Analyst, 3rd Line Support Engineer or Analyst Location: Isle of Man – candidates must be willing to relocate if not already a resident of the IOM Salary: £35k - £45k DOE Unfortunately, our client is unable to provide sponsorship. The IT Infrastructure Engineer is responsible for providing support, maintenance and optimising the organisation’s on-premises and cloud-based IT infrastructure. The IT Infrastructure Engineer will focus on ensuring the stability, availability and security of the network servers and systems that support business operations. The role blends technical expertise with problem solving to maintain and improve the efficiency of the IT environment. IT Infrastructure Engineer Essential Skills: * Approx. 5 years of experience in IT Infrastructure, Technical Support, Networking * Experience of Network and Network management – Network Protocols, Network Devices,...

IT Support Engineer Bishop Stortford £25,000 to £33,000 + Training + Bonus + Private Medical Insurance An incredible opportunity awaits an experienced IT 1st line / 2nd line / 3rd line support engineer to flourish within an established company in an exciting role. In this position, you will be responsible for delivering comprehensive IT support across all aspects of the company's business, with a strong emphasis on supporting the clients' IT infrastructure. This role enables you to further develop your existing skills, leveraging your career-acquired knowledge. As an IT Support Engineer, your responsibilities will encompass the continued provision of 1st line / 2nd line support, collaboration within the IT team, and the maintenance of a high level of service. You will ensure the resolution of 1st line / 2nd line / 3rd line tickets for the IT department, primarily utilising remote control technologies and conducting site visits as needed. The company is in the process of...

3rd Line Support (MSP / Microsoft Dynamics 365) £50,000 - £55,000 + 25 Days Holiday + Bonus + Benefits Grays, Essex Are you a 3rd Line Support Engineer with experience working with a managed service provider looking to join a rapidly growing MSP that values its staff through highly competitive renumeration and long-term career prospects? Do you want to be the go-to expert, working on complex troubleshooting with a tight-knit team in a highly collaborative and friendly environment? This company are a managed service provider and part of a large conglomerate of construction and engineering companies. They work out of the groups head office in Grays and currently have 15 employees with an extension planned to the office in the coming months to facilitate further growth. In this office based role you will working to resolve complex tickets around Microsoft packages (Azure, 365) and cyber security as well as working on implementing complex projects with external partners who...

IT Support (2nd Line to 3rd Line) £40,000 - £45,000 + 25 Days Holiday + Progression + Overtime + Bonus Grays, Essex Are you 2nd Line IT Support looking to progress your career and become a technical expert 3rd Line Support Engineer for a rapidly growing MSP? Do you want the responsibility of a senior position with the promise of further progression and enhanced renumeration? This company are a managed service provider and part of a large conglomerate of construction and engineering companies. They work out of the groups head office in Grays and currently have 15 employees with an extension planned to the office in the coming months to facilitate further growth. In this office based role you will working to resolve complex tickets around Microsoft packages (Azure, 365) and cyber security as well as working on implementing complex projects with external partners who specialise in machine learning and application integration. You will be supporting and demonstrating your...

3rd Line Technical Support Lymington £34,000 - £37,000 + Holidays + Free Parking + Pension + Progression + Employee Assistance Program + Company Discounts + Personal Discounts Are you a 3rd Line Support Engineer with experience solving IT and technical issues? Do you have experience working with SIP-based communication systems? This company are market leaders and have gone from strength to strength experiencing continued growth which is the reason for this vacancy. They are looking to continue that growth and are able to offer plenty of training and progression opportunities to their staff, which is reflected in their low turnover of employees. In this role you will showcase strong 3rd line support skills showing hands on knowledge with SIP - based systems in telecommunication environments. Whilst working on and managing Linux and Windows servers, as well as AWS you will also prove you ability with TCP/IP, DNS, DHCP, VLANs, and firewalls. The ideal candidate will be a...

IT Infrastructure Engineer (2nd / 3rd Line Support) Our Client is seeking a skilled IT Infrastructure - 2nd / 3rd Line Support Engineer to join the team on a permanent basis, focusing on server management, networking, and IT security. In this role, you'll be responsible for maintaining, supporting, and enhancing their IT infrastructure to ensure high levels of performance and security across the organisation. Key Responsibilities: Implement, and manage server environments, ensuring optimal uptime and performance. Configure, maintain, and troubleshoot network systems, including LAN, WAN, and VPN. Ensuring Monitor and enhance IT security protocols, protecting systems from vulnerabilities and threats. Support the IT infrastructure lifecycle, including upgrades and replacements. Collaborate with IT teams to improve operational efficiency and implement best practices.Key Skills and Experience: Proven experience in IT infrastructure, including hands-on experience with servers,...

IT Support Engineer Bishop Stortford £25,000 to £33,000 + Training + Bonus + Private Medical Insurance An incredible opportunity awaits an experienced IT 1st line / 2nd line / 3rd line support engineer to flourish within an established company in an exciting role. In this position, you will be responsible for delivering comprehensive IT support across all aspects of the company's business, with a strong emphasis on supporting the clients' IT infrastructure. This role enables you to further develop your existing skills, leveraging your career-acquired knowledge. As an IT Support Engineer, your responsibilities will encompass the continued provision of 1st line / 2nd line support, collaboration within the IT team, and the maintenance of a high level of service. You will ensure the resolution of 1st line / 2nd line / 3rd line tickets for the IT department, primarily utilising remote control technologies and conducting site visits as needed. The company is in the process of...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity,...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity,...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity,...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity,...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity,...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross...

The Opportunity: Avantor is looking for an associate under moderate supervision, field incoming help requests by providing first level IT support and either resolve or escalate incidents in a timely manner. Provide updates within stipulated period and track open incidents till closure. Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support. Correctly logging Incidents, categorizing and prioritizing them in line with process and follow-up till closure. Identify and suggest possible improvements on procedures. What we're looking for Education : High school diploma required; Associates or Technical school degree preferred. Experience: 1-2 years of experience providing IS Support. Preferred Qualifications: Ability to multi-task, troubleshoot, and adapt to changing environment. Outstanding customer service skills....

1st Line IT Support Engineer - Crawley - £27,000 - Paid Certifications! Role: 1st Line IT Support Engineer Areas: Crawley Salary: £25,000 - £27,000 (DOE) - Great Training Programme! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Crawley This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: * Microsoft Office - Outlook, Word, Excel * Windows Desktop OS * Office 365 * Windows Server * Azure AD * Networking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail....

Senior IT Project Engineer - £45,000 - Bridgend - Great Opportunity! Role: Senior IT Project Engineer Location: Bridgend Salary: £40,000 - £45,000 + Car Allowance Interviewing Immediately - Apply Now My client's are looking for an experienced IT Project Engineer to join a rapidly growing IT department. The successful candidate will be responsible for providing onsite and remote technical support for IT infrastructure, resolving issues and providing advice on technical solutions. Benefits: * On-site parking * 22 days holidays + Bank holidays * Holiday allowance rising with length of service. * Company Pension scheme * Car Allowance * Paid Certifications * Staff social events * Work from home when project requirements allow Responsibilities: * Execute hands-on installation and configuration of complex IT projects, including server migrations, networking setups, and cloud-based solutions as designed by our Technical Solutions Architects. * Carry out Azure migrations,...

Role: 2nd/3rd Line Engineer Location: Eccles, Manchester Work Structure: Hybrid (3/2 split) Salary: £40,000 - £50,000 DOE Job Description: We are working with a leading Fintech company based in Salford / Eccles area of Greater Manchester, Our client specialises in developing cutting-edge payment solutions and financial technology that empower businesses worldwide. As a 2nd/3rd Line Engineer, you'll play a pivotal role in maintaining and optimising their robust IT infrastructure, ensuring seamless operations in a fast-paced, high-growth environment. Benefits: 25 days holiday rising to 30, plus bank holidays Your birthday off! Flexible working opportunities Hybrid Structure (3/2 split) Free parking Healthcare packages Team building and social events Development plan for career successRole responsibilities: Resolve complex technical issues across hardware, software, and networks. Maintain and optimize IT infrastructure for performance and reliability. Ensure system security and...