7897 2nd line support technician jobs found

2nd Line Support Technician, Windows, Bristol to £32K A leading Managed Services Provider is looking to recruit a 2nd Line IT Support Technician to work in their client’s offices located in Bristol. As part of a team of dedicated technicians, you’ll be providing 2nd Line and Desktop Support to approx. 1000 to 1250 users - covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK’s largest firms within their industry, this role combines both end-user support with more technical hands-on troubleshooting. The role: The 2nd Line IT Support Technician will provide support to a diverse group of onsite and off-site users. You will be based onsite in our client’s office in Bristol. As part of a team of two onsite technicians, you’ll respond to incidents and requests via a modern IT Support System in line with company SLA’s and ensure documentation is up to date. You’ll troubleshoot Desktops/Laptop, telephony, network and printing errors,...

Role: 2nd Line Support Technician Salary: Up to £40,000 dependent on experience + benefits Location: Onsite in Lympstone SC clearance is required for this role. We are looking for an experienced 2nd Line Support Technician, with experience working in a service desk environment and Active Directory servers. Key experience in the following areas is required; + Windows servers + Active Directory + SCCM If you are interested in discussing this 2nd Line Support Technician role further, please apply or send a copy of your updated CV to (url removed). CBSbutler is acting as an employment agency for this role

1st and 2nd Line Support Technician (Global Manufacturing) £28000 - £30,000 per annum (depending on experience) Pay is Monthly or Fortnightly (whichever is preferred) Hours: Monday to Thursday 08:00 – 16:30, Friday 08:00 – 13:00 Hybrid working available based on performance We are thrilled to be working alongside our client, a global manufacturing business whose UK site is based in North Wales. We are looking for an experienced IT Technician to work closely with the IT Manager, support the business in all their IT needs to ensure complete Customer Satisfaction in all the day-to-day transactions. This NEW role has come about due to the continued expansion of the IT department. To be successful you will have experience in providing technical support, troubleshooting issues, and aiding end users as and when required. As an as IT Technician, you will be a very important part of the day-to-day operations. You will work with technology and our people to ensure their systems are in peak...

2nd Line Support Technician Norwich Are you someone who enjoys working in a fast paced environment in a customer facing role? Resolving a variety of 1st/2nd Line level tickets, and contributing toward exciting projects? We are seeking an experienced 2nd Line Technician to resolve 1st and , resolving issues remotely and at client sites when required. This will also include planning and delivering a range of projects. This is an excellent opportunity to work for a company who invest in the training and development of their staff. Requirements: Experience in a 1st or 2nd Line level IT Support related role (Minimum 2 years working in IT). Previous experience working in Service Desk environment. Comfortable providing remote IT support. Understanding of Networking fundamentals Knowledge of Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive.Please note, this is just a snapshot of the requirements, a full job spec will be provided upon application. We will be assisting our...

About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers’ changing needs, and the growing threats we all face, we’ve massively strengthened our well-established cyber security capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Role Description As 2nd Line Support Technician you will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level...

Role Description: As 2nd Line Support Technician you will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each challenge with efficiency and professionalism. The position entails assisting colleagues within the department across a range of technologies and serving as the escalation point to assume responsibility for and resolving long-standing, more complex issues. As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location. Key Responsibilities: • To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements. • To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy • To resolve cases...

Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: £22,500 - £27,500 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is not a remote role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors...

Are you a capable, high-energy technician looking to make the next step in your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service? We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team. Managing over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers. In this role, you will work with a diverse range of technologies and customer landscapes, delivering services directly to clients. You will join a team of savvy technicians who excel in customer service, and you'll have the chance to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you. Job Title: 2nd Line Support Technician Salary: £35,000 - £40,000 Location:...

Job Title: IT Delivery Engineer Location: Bridgend, South Wales Salary: £28,000 - £37,000 Per Annum Job Type: Full time, Permanent Working Hours: 5 days a week 9am to 5.30pm, Flexible hours from 8am - 6pm Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With 8 regional offices, we support our customers both remotely and onsite through our service desk. As a cloud-focused IT business, we are always striving to be innovative. Our ambitious growth is driven by our crucial values and fundamental rules, ensuring every product and service is delivered with expertise, passion, and heart. We are deeply committed to delivering the best customer service. About the Role: We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365,...

1st / 2nd Line Support Technician * 1st / 2nd Line Support Technician * Hybrid-working – WFH (x2 days) + Portsmouth (x3 days on-site) * Market Rates (c£26,000 to £30,000 per year) * Plus excellent company benefits including Employer Pension and BUPA The Opportunity: Our client are looking for a 1st / 2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email and in person within the EPoS environment. As a 2nd Line Support Technician you will communicate with customers effectively supporting their IT issues within the EPoS environment and escalate issues when required. Skills and Experience: * Over 1 year of experience in an IT Support Technician role desirable * Strong customer service experience * Ability to meet deadlines and work within a team. * Understanding of EPoS systems desirable * Understanding of Servers, TCP/IP or...

Senior IT Project Engineer - £45,000 - Bridgend - Great Opportunity! Role: Senior IT Project Engineer Location: Bridgend Salary: £40,000 - £45,000 + Car Allowance Interviewing Immediately - Apply Now My client's are looking for an experienced IT Project Engineer to join a rapidly growing IT department. The successful candidate will be responsible for providing onsite and remote technical support for IT infrastructure, resolving issues and providing advice on technical solutions. Benefits: * On-site parking * 22 days holidays + Bank holidays * Holiday allowance rising with length of service. * Company Pension scheme * Car Allowance * Paid Certifications * Staff social events * Work from home when project requirements allow Responsibilities: * Execute hands-on installation and configuration of complex IT projects, including server migrations, networking setups, and cloud-based solutions as designed by our Technical Solutions Architects. * Carry out Azure migrations,...

IT Project / 3rd Line IT Support Engineer - £40,000 - Ringwood - Great Opportunity! Role: IT Project / 3rd Line IT Support Engineer Location: Ringwood Salary: £36,000 - £40,000 + Great Opportunity! Interviewing Immediately - Apply Now My client's are looking for an experienced IT Project Engineer/3rd Line IT Support Engineer to join a rapidly growing IT department. The successful candidate will be responsible for providing onsite and remote technical support for IT infrastructure, resolving issues and providing advice on technical solutions. Benefits: * On-site parking. * 20 days holidays + Bank holidays. * Holiday allowance rising with length of service. * Company Pension scheme. * Company- wide Bonus Schemes. * Use of company vehicle where appropriate * Staff chill space with dart board, sofa, TV, games & refrigerator. * Staff social events. Responsibilities: * Delivering single day projects and providing support on escalated tickets from the support desk. *...

Role: IT Technician Location: Swindon (hybrid) Salary: Up to £32,000 My client is seeking a skilled IT Support Engineer to join our growing team. This role is crucial in ensuring the smooth operation of internal and clients' IT systems. As an IT Technician, you will be responsible for providing 1st and 2nd line support, resolving technical issues, and maintaining a high level of customer satisfaction. What will you be doing as an IT Support Engineer Provide 1st and 2nd line support to clients via phone, email, and on-site visits. Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain operating systems, software applications, and hardware. Monitor and maintain client systems, ensuring optimal performance and security. Document and track issues using our ticketing system. Assist in the implementation of new technologies and systems. Provide training and support to end-users. What experience do you need as an IT Support Engineer...

Job Title: Senior IT Support Technician Location: Birmingham Salary: £30,505 - £33,882 per annum – SS4 Job type: Permanent, Full time University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards. The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students. We are TEF rated Silver, with a Good Ofsted rating. University College Birmingham has a unique collaborative partnership with the University of Warwick - Ranked ninth in the 2024 Guardian League Tables and 67th in the World QS University Rankings 2024. The Role: University College Birmingham is looking for a talented, experienced and driven Information Technology professional to join our growing Digital IT Services Department as a Senior IT Support Technician. The Technicians team within the Digital IT Services department provide an excellent...

Job Title: IT Support Specialist * Salary: £28,000 + £1,000 bonus + Benefits including Blue Light Card * Hours: 37.5-hour week * Location: Emersons Green, Bristol, (free onsite parking) We seek an IT Support Specialist to join a small but busy IT department who share responsibilities and knowledge. With a track record of promotion from within they offer genuine career development and personal growth. Working as part of a team you will resolve user queries wherever possible at first point of contact and within agreed service levels. Your duties and responsibilities will include the following: * Answering, recording and responding to all incoming calls and emails to the IT Helpdesk. * Analyse and resolve 1st/2nd line incidents from all areas of the business within agreed service levels whilst ensuring immediate resolution is achieved wherever possible. * Provide support for a range of hardware (PC's, laptops, printers, mobile phones, switches & routers) and...

Job Title: IT Technician Location: Worthing / South Coast Salary: £26,000 per annum (based on experience) Job Type: Full-time, Permanent Reports to: IT Manager About Us We are a leading IT Managed Services Provider, offering comprehensive on-premises and cloud solutions to clients across various sectors. Our team of dedicated IT professionals work to deliver reliable, high-quality IT support, empowering businesses with the tools and systems they need to thrive. The Role As an IT Technician, you will be a key part of our service delivery team, providing essential technical support and ensuring our clients' IT systems run smoothly. This role will require a blend of on-site and remote support for both on-premises and cloud environments. Your primary responsibilities will include troubleshooting, maintenance, installation, and upgrades for a variety of IT systems, including desktops, servers, networks, and cloud-based applications. Key Responsibilities * Provide 1st and 2nd line...

Description IT Support Technician Salary: £35,000 - £40,000 per annum Location: Leeds Type: Full-time, Permanent Career Progression Opportunities Are you a skilled and ambitious IT professional ready to advance your career? We’re seeking a proactive IT Support Technician to join a fast-paced, growing organisation. This is a hands-on role with a clear pathway to IT management, perfect for someone who thrives on solving technical challenges and making a real impact. About the Business Be part of an innovative and dynamic organisation at the forefront of the civil engineering supply industry. Known for their sustainability initiatives and commitment to exceptional customer service, this company values innovation, collaboration, and growth. Operating from a modern office in Leeds, the business prides itself on its supportive and vibrant culture. Employees benefit from professional development opportunities, team-building activities, and an environment that celebrates achievements...

2nd Line Technician // Norwich - £28-33K My client, a bespoke managed service provider (MSP), are looking for a strong 2nd Line Technician to join their tight knit team and provide support to their external clients. This role presents an exciting opportunity for individuals with diverse IT support experience to further develop their skills and advance their careers. Prior experience within an MSP would be advantageous. Responsibilities Include: Manage tickets, including providing updates to clients and feeding back to other members of the team to ensure resolution Assisting with internal project implementation Troubleshooting and diagnosing of a broad spectrum of IT-related issues Configuration and installation of new equipmentSkills Required: Windows Operating System and Windows Server Active Directory Office 365, including SharePoint, Entra, Intune and general applications Networking skills including TCP/IP and work with Firewalls Basic understanding of PowerShell3+ years'...

IT Support Specialist Plymouth £26,954 to £28,390 + 16% Pension + 12 weeks holiday 37 Hours per week, Monday to Friday, Term time role + 2 weeks (working 40 weeks per year) Excellent opportunity for an IT Support Specialist looking to take the next step in their career, joining a stable, secure and supportive environment in a highly varied and technically interesting role offering brilliant pension, holidays and work-life balance. This organisation are a group of schools across Plymouth who have been established for a number of years. They pride themselves on their friendly and welcoming environment and are looking to grow further, adding a Senior IT Technician to their team. In this role you will help maintain and support the school's Network and IT infrastructure. This role will involve network support, software support, wireless networks, security and systems backups. You will also be the first port of call for IT service requests where you will work with staff and...

Helpdesk Support Technician - £25K - £28K - Liverpool My client is looking for a Helpdesk Support Technician to join their technical team. You will act as the primary point of contact for all IT-related issues, security incidents, and service requests within the business. Deliver 1st line support with a strong emphasis on resolving issues at first contact, ensuring excellent service delivery. Handle ticket management, maintain SLAs, and meet KPIs to provide users with timely and efficient support and you will be escalating complex issues to 2nd line or appropriate resolver groups as needed. Duties include: Offer both deskside and remote IT support to the business user base, ensuring effective resolution of technical issues and providing assistance with IT-related needs. Administering Active Directory Administer and maintain VOIP and digital phone systems, ensuring seamless functionality and delivering an optimal communication experience for customers. Troubleshooting and...

IT Support Engineer (MSP for Schools) £26,000 - £36,000 + Benefits + Overtime + Progression Cheltenham Are you an IT Support technician or similar looking for an opportunity to support an exciting managed services business who support schools and academies with IT Support, in a position that offers opportunities to take leadership and share your expertise? Do you want to join a well-established and growing business that operates in an agile but growing team of industry experts with a niche skillset? On offer is a role within a specialist IT team of 8 engineers, supporting over 70 sites in a specialist business that has gone from strength to strength since they were founded in 2008. This company are local to Cheltenham and support a wide variety of school infrastructure which will open doors for a support technician to learn new technologies and skills. In this role you will support school IT Infrastructures and Networks both remotely and travelling between sites. You must...

Identify are excited to be working exclusively with a global manufacturing and distribution company with a long history of providing high quality products and service. We’re seeking a talented IT Technician to provide exceptional 1st and 2nd line support to our client’s users. You’ll play a vital role in keeping the technology running smoothly and ensuring the team can work efficiently. You will have the opportunity to work in a friendly environment that offers genuine development and career advancements. Are you a tech enthusiast with a knack for problem-solving? If so, you could be the key player our client is looking for. What You’ll Do: * Serve as the first point of contact for IT support inquiries, resolving issues via phone, email, and in-person * Troubleshoot hardware and software problems, guiding users through solutions * Assist with the installation and configuration of new equipment and software * Collaborate with team members to improve service delivery...

2nd Line IT Support Technician, Bristol. £30,000 - £32,000    Our market leading professional services client is looking to recruit a 2nd Line IT Technician. As part of a team of dedicated engineers, you’ll be providing 2nd Line and Desktop Support to the end users in their central Bristol office, covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK’s largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting. If you want to make a move into a more technical environment then I highly recommend that you apply to this role.    The role: The 2nd Line IT Technician will provide support to a diverse group of users, responding to incidents and requests in line with company SLA’s. You’ll troubleshoot desktop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You will support and...

Senior IT Project Engineer - £45,000 - Bridgend - Great Opportunity! Role: Senior IT Project Engineer Location: Bridgend Salary: £40,000 - £45,000 + Car Allowance Interviewing Immediately - Apply Now My client's are looking for an experienced IT Project Engineer to join a rapidly growing IT department. The successful candidate will be responsible for providing onsite and remote technical support for IT infrastructure, resolving issues and providing advice on technical solutions. Benefits: * On-site parking * 22 days holidays + Bank holidays * Holiday allowance rising with length of service. * Company Pension scheme * Car Allowance * Paid Certifications * Staff social events * Work from home when project requirements allow Responsibilities: * Execute hands-on installation and configuration of complex IT projects, including server migrations, networking setups, and cloud-based solutions as designed by our Technical Solutions Architects. * Carry out Azure migrations,...