10875 2nd line support jobs found

Job Title: 2nd Line Support Engineer Location: Maldon, Essex Salary: Up to £35,000 per annum Are you a skilled IT professional with 5+ years' experience and expertise in Microsoft technologies? My client are looking for a 2nd Line Support Engineer. You'll resolve technical challenges, perform server upgrades, and contribute to key IT projects. Key Responsibilities: Resolve 2nd line support issues and manage escalations. Plan and execute server upgrades and system improvements. Maintain and administer Windows Server, Active Directory, and Microsoft 365. Troubleshoot networks and support virtualization platforms (e.g., VMware, Hyper-V). Collaborate with the team to ensure system security, performance, and compliance. Requirements: 5+ years in IT support, with in-depth Microsoft expertise. Strong knowledge of networking, server upgrades, and virtualization. Relevant certifications (e.g., Microsoft, CompTIA) are a plus. What We Offer: Salary up to £35,000. Professional...

2nd Line Support Engineer About the Role Are you a tech enthusiast with a knack for solving problems and a passion for cutting-edge retail and hospitality technology? Our client is seeking a 2nd Line Support Engineer to join their team in Hemel Hempstead. This exciting role focuses on supporting EPOS, POS systems, kiosks, digital displays, and a range of other technologies essential to modern retail and hospitality environments. In this role, you'll ensure the seamless operation of technical systems, swiftly resolving issues and contributing to the overall success of their clients' businesses. This is a fantastic opportunity to work onsite in a collaborative, fast-paced setting. Key Responsibilities Provide 2nd-line support for EPOS, POS systems, kiosks, digital displays, and peripheral devices. Troubleshoot and resolve software, hardware, and networking issues in retail and hospitality settings. Collaborate with 1st Line Support to handle escalations and deliver timely...

Join a UK-based MSP/MSSP, passionate about delivering exceptional IT services and solutions. With a team which thrives on collaboration, innovation, and ensuring their clients succeed through technology. As a part of the team, you’ll work in a fast-paced, engaging environment where you’ll have the opportunity to grow your skills and advance your career. Overview Are you a driven 2nd Line Support Engineer looking to join a dynamic Service Desk team. The successful candidate will work alongside other Service Desk members to provide advanced technical support to clients, resolving escalated incidents and ensuring seamless IT operations for businesses of all sizes. This role is ideal for an engineer with a passion for troubleshooting, delivering outstanding customer service, and working with a variety of technologies in a fast-paced MSP/MSSP environment. Key Responsibilities Incident and Service Request Management * Act as a primary escalation point for 1st Line Support...

Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities * Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure * Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example * Document Handling skills in writing procedures and work instructions * Assisting in Problem Management Incident...

2nd Line Service Desk Engineer Ashford, Kent Essential Requirement: Driving license for onsite client visits Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? * Would you enjoy a mixture of on-site client work and office-based tasks? * Does hybrid working after probation sound appealing? Look no further! Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting. You will encounter a variety of technologies, including: * Microsoft 365 * SharePoint * Intune * Active Directory * Networking This role will allow you to continuously expand your skill set. What We Are Looking For: * Excellent technical and communication skills * Strong customer service skills with a can-do attitude *...

2nd Line IT Support Engineer - York - Up to £32,000 Role: 2nd Line Support Engineer Area: York Salary: £32,000 Our client is looking to add a 2nd Line Support Engineer to their growing IT Department, to provide tier 2 solutions to clients to ensure their users, systems and software remain running smoothly. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects, with progression plans in place to continue your career development. This is an outstanding opportunity for an IT professional to catapult their IT careers! Please do not waste anytime and apply right now! Skillset: ** Windows Server ** Office 365 ** DNS/DHCP ** Azure AD ** Routing / Networks ** Excellent Customer Service Desirable: ** Firewalls ** Backups ** Security Must have a driving license and access to a vehicle! In Technology Group Ltd is acting as an Employment Agency...

Are you a 1st Line IT Support or Service Desk professional looking for a step up into 2nd line support? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry?  You will be providing 1st and 2nd Line IT Support as well as manging key accounts, being the bridge between the schools and the business. This is a brilliant opportunity to further develop your technical skills with a number of different clients, as well as developing some very rewarding client relationships in a highly rewarding industry.  Role: IT Support Engineer aka 2nd Line Support, 1st Line Support, Service Desk Analyst, Service Desk Engineer  Location: Aylesbury - Commutable from High Wycombe, Luton, Leighton Buzzard, Princes Risborough, Amersham, Oxford etc  Salary: £25k - £29k base salary + great benefits What you will bring to the role: Previous experience in an IT Support, preferably to 2nd Line Support role. Experience of working within a school,...

2nd Line Support Technician, Windows, Bristol to £32K A leading Managed Services Provider is looking to recruit a 2nd Line IT Support Technician to work in their client’s offices located in Bristol. As part of a team of dedicated technicians, you’ll be providing 2nd Line and Desktop Support to approx. 1000 to 1250 users - covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK’s largest firms within their industry, this role combines both end-user support with more technical hands-on troubleshooting. The role: The 2nd Line IT Support Technician will provide support to a diverse group of onsite and off-site users. You will be based onsite in our client’s office in Bristol. As part of a team of two onsite technicians, you’ll respond to incidents and requests via a modern IT Support System in line with company SLA’s and ensure documentation is up to date. You’ll troubleshoot Desktops/Laptop, telephony, network and printing errors,...

Application Support Engineer (Hybrid) - £28,000 - Hull Principal IT are working with a well-known construction management software company in Hull who provide IT services to businesses that are looking for an application support engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen. Based in Hull, you'll be the go-to IT expert working alongside the Customer Service teams, using your skills to help provide 1st and 2nd line support through our helpdesk over email and telephone. Hyrbid role once appropriate training is completed, resulting in 3 days working in the office and 2 days working from home. Key Responsibilities: Initially providing non-technical user guidance which will develop into a technical role; investigating issues, running queries on the database and collating...

Immediate Requirement: 2nd Line IT Support Engineer (3-Month Contract) c. 250 a day Inside IR35 Are you a skilled 2nd Line IT Support Engineer looking to make an impact in a dynamic professional services environment? Join a newly created IT Service Desk team and deliver top-tier support to end-users in a fast-paced, collaborative setting. The Role: Provide 2nd Line Support: Resolve escalations from 1st line support, working desk-side and remotely on issues related to Microsoft 365, Azure, Active Directory, and Windows OS. Ensure Seamless Operations: Proactively identify and resolve technical issues to minimize downtime and enhance user experiences. Leverage Modern Tech: Support and manage environments using Intune, Autopilot, Teams, and other Microsoft Modern Workplace tools. Customer Excellence: Communicate effectively with end-users, including VIPs, avoiding jargon and delivering exceptional service. Coach and Share Knowledge: Support junior team members by sharing expertise and...

Role: 2nd Line Support Technician Salary: Up to £40,000 dependent on experience + benefits Location: Onsite in Lympstone SC clearance is required for this role. We are looking for an experienced 2nd Line Support Technician, with experience working in a service desk environment and Active Directory servers. Key experience in the following areas is required; + Windows servers + Active Directory + SCCM If you are interested in discussing this 2nd Line Support Technician role further, please apply or send a copy of your updated CV to (url removed). CBSbutler is acting as an employment agency for this role

1st and 2nd Line Support Technician (Global Manufacturing) £28000 - £30,000 per annum (depending on experience) Pay is Monthly or Fortnightly (whichever is preferred) Hours: Monday to Thursday 08:00 – 16:30, Friday 08:00 – 13:00 Hybrid working available based on performance We are thrilled to be working alongside our client, a global manufacturing business whose UK site is based in North Wales. We are looking for an experienced IT Technician to work closely with the IT Manager, support the business in all their IT needs to ensure complete Customer Satisfaction in all the day-to-day transactions. This NEW role has come about due to the continued expansion of the IT department. To be successful you will have experience in providing technical support, troubleshooting issues, and aiding end users as and when required. As an as IT Technician, you will be a very important part of the day-to-day operations. You will work with technology and our people to ensure their systems are in peak...

Here at Farleys Solicitors we've been practising legal common sense for over 60 years. Our roots are firmly based in Lancashire, having started our journey in Blackburn in 1958. We now have seven offices across Lancashire and Greater Manchester, 140+ employees and offer a full range of legal services for individuals and businesses. Our reputation and growth are based on how our legal services are delivered, combining our legal expertise with a down to earth approach and a focus on getting the job done for our clients. About the Role: We are seeking a skilled and motivated 2nd Line Support Engineer to join our dynamic IT team. The successful candidate will be responsible for providing technical support, ensuring the smooth operation of our IT systems and resolving technical issues. Key Responsibilities: Provide 2nd line support for IT-related issues, including hardware, software, and network problems. Troubleshoot and resolve technical issues escalated from the 1st line...

2nd Line Support Technician Norwich Are you someone who enjoys working in a fast paced environment in a customer facing role? Resolving a variety of 1st/2nd Line level tickets, and contributing toward exciting projects? We are seeking an experienced 2nd Line Technician to resolve 1st and , resolving issues remotely and at client sites when required. This will also include planning and delivering a range of projects. This is an excellent opportunity to work for a company who invest in the training and development of their staff. Requirements: Experience in a 1st or 2nd Line level IT Support related role (Minimum 2 years working in IT). Previous experience working in Service Desk environment. Comfortable providing remote IT support. Understanding of Networking fundamentals Knowledge of Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive.Please note, this is just a snapshot of the requirements, a full job spec will be provided upon application. We will be assisting our...

Lloyd Recruitment is pleased to be working with a leading business in the Camberley area, actively seeking a 1st & 2nd Line Support Engineer to join their dynamic team. What's in it for you? Competitive salary between £28,000- £30,000 Hybrid working (1 to 2 days in the office) Free onsite parking Private medical healthcare Death in service benefit Eye tests Contractual sick pay Enhanced holiday entitlement increasing with years of service Monday to Friday, 37.5 hours per week About the Company: Our client is an MSP with ambitious growth plans. They stand out with a comprehensive range of cutting-edge IT solutions and support for SMEs across the UK. With nearly two decades of experience, they continue to lead the way in providing first-class IT services. The Role: As a 1st & 2nd Line Support Engineer, you'll play a crucial role in the team, handling 1st & 2nd line technical support queries via telephone and remote tools. Strong communication skills are essential,...

Are you a capable, high-energy technician looking to make the next step in your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service? We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team. Managing over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers. In this role, you will work with a diverse range of technologies and customer landscapes, delivering services directly to clients. You will join a team of savvy technicians who excel in customer service, and you'll have the chance to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you. Job Title: 2nd Line Support Technician Salary: £35,000 - £40,000 Location:...

About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers’ changing needs, and the growing threats we all face, we’ve massively strengthened our well-established cyber security capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Role Description As 2nd Line Support Technician you will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level...

Job description Network IT Recruitment is currently recruiting for a 1st / 2nd Line Support Analyst to join our client on a 3 month initial contract.   Our client operates an MSP, supporting a range of customers with outsourced service desk, desktop support and more, along with the likes of Cyber Essentials.   Due to an increased workload, they are looking to build the team with a 1st / 2nd Line Analyst, who has aspirations to join a growing business, and upskill in areas of IT such as Office 365 and Azure support.   The client is looking for someone who already has a background in IT Support, but is willing to upskill and grow with the business.   Role: 1st / 2nd Line Analyst Duration: 3 months, with a view to extend (possible conversion to permanent) Location: Kettering based – 5 days onsite Rate: £110 to £120 per day Status: Inside IR35   Skills Required: Must have a solid background in 1st / 2nd Line IT Support skills, able to solve as many tickets as possible without...

A superb opportunity to join a major Consultancy as 2nd line support working for the UK Govt /MOD in providing secure solutions. As 2nd Line Support Engineer, you will be supporting customer requirements offsite and within for the company’s datacentres. This is an exciting but demanding support position which calls for excellent customer service skills, and the ability to articulate solutions clearly. The Role: Manage internal maintenance and monitor patching requirements across all services. Working closely with the Service Operations lead supporting internal improvements on the internal toolset and IT requirements Diagnosing and resolving problems to the customers' satisfaction. Provide initiative-taking management of customer solutions to ensure we deliver an important level of customer service. Administration and troubleshooting of following technologies: * Windows 10 * Office 365 Suite * Sophos Anti-Virus * Dell & Lenovo Laptops * SharePoint *...

Job Type: Full-Time, On-site Security Clearance: Active SC Clearance Required Rate: £200.00 per day Location: Derby Key Responsibilities: Provide break-fix and hardware diagnostics. Build and configure laptops and desktops. Operate the Tech Bar three times a week on a rota basis. Handle software BAU tasks, working on 2nd line tickets and remote desktop support.Requirements: Active SC Clearance. Proven experience in hardware diagnostics and break-fix. Proficiency in building and configuring laptops and desktops. Experience in providing 2nd line support and remote desktop services. Excellent problem-solving skills and the ability to work independently. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

2nd Line Network Engineer This role is office-based, with three days a week spent at our Northwich office (CW9 7UA) Join us as a 2nd Line Engineer at Comms-care and play a pivotal role in delivering exceptional technical support. You'll be at the forefront of resolving IT issues, collaborating with a dynamic team to ensure seamless operations. If you're passionate about problem-solving and thrive in an innovative environment, this is your chance to make a significant impact on both our clients and our company. As a 2nd Line Support Engineer you will: * Provide 2nd line technical support to clients, addressing issues related to hardware, software, and network infrastructure. * Diagnose and troubleshoot complex IT issues, escalating to 3rd line support when necessary. * Collaborate with other support engineers to resolve issues in a timely manner. * Install, configure, and maintain hardware and software components. * Ensure compliance with IT policies, procedures,...

Would you be interested in a role that offers responsibility for 2nd line support in a growing Manchester business? Are you seeking an opportunity with defined career progression including funding for certifications? If so, Found Talent may have the opportunity for you, we’re looking for a 2nd Line Support Engineer to join a talented technology team where you will own technical issues whist building your own technical capabilities. What will you be doing? Taking ownership of the day to day running of IT Systems Providing technical support to end users Acting as the escalation point for IT-related matters Manage and prioritise incident tickets to ensure timely resolution and escalate issues as needed Building relationships with both internal and external stakeholders Making recommendations for improvements to company IT infrastructure What experience you will need: Networking knowledge (on premise and in the cloud) Managing both on premise and cloud based infrastructure...

2nd Line Support Engineer We are recruiting a 2nd Line Support Engineer to work with our innovative Chesterfield based client. We’re seeking a 2nd Line Support Engineer with strong networking skills and hands-on experience in assembling and testing products. This varied role is ideal for someone who thrives in a fast-paced environment and enjoys both technical troubleshooting and practical, hands-on work. Key Responsibilities: Technical Support: * Provide 2nd line support: Resolve IT support issues including hardware, software, and networking problems * Network troubleshooting: Manage and troubleshoot network issues, including routers, switches, firewalls, and connectivity problems * System maintenance: Support the installation and configuration of new installations * Assemble electrical products: Build, assemble and configure a range of products and components to company specifications * Product testing: Conduct testing and quality control checks on assembled...

We have an opportunity available for an IT 2nd Line Engineer to join our client’s team based in Swindon. You will join on a full time, permanent basis and in return, you will receive a competitive salary of £31,000.00 – £37,000.00 per annum depending on experience alongside a great range of benefits, including: • Healthcare maintenance cash plan which can help to cover costs of everyday healthcare including dental, optical, physiotherapy, osteopathy, prescriptions and preventative measures such as health screening. • Access to shopping and gym discounts. • Employee assistance programme providing 24/7 access to helplines and information, plus up to 6 counselling sessions per year. • 25 days holiday per annum increasing annually to 28. • Holiday trading allowing employees to buy or sell holiday throughout the year. • Salary Sacrifice cycle to work scheme. • Auto enrolment pension scheme with 1 x life assurance. About the role: As a IT 2nd Line Engineer, reporting to the IT...