4858 2nd line support engineer jobs found

A unique opportunity has arisen with one of our clients to work within their Facilities & IT Department, providing 2nd line technical support, managing Windows systems, ensuring security compliance, and maintaining system availability. It requires expertise in infrastructure and back-office products, along with offering customer guidance and liaising with third parties as needed, while completing routine tasks with minimal supervision. Duties & Responsibilities: * Provide efficient 1st and 2nd line technical support, ensuring high customer service standards and meeting SLAs. * Diagnose and resolve user issues remotely or on-site, collaborating with 3rd line support when needed. * Log calls, generate monthly Helpdesk statistics, and maintain system security. * Offer training and advice on computer equipment use and arrange external support when necessary. Required Skills & Qualifications: * Strong knowledge of Windows 10/11, MS Server 2012/2016/2019;...

2nd Line Telco Engineer Are you an experienced telecom professional looking to advance your career? Our client, a managed service provider is seeking a skilled 2nd Line Telco Engineer to join their team! The Role: You’ll provide 2nd line support for telecom systems, troubleshoot complex issues, and ensure seamless system performance. Working with VoIP, SIP, PSTN, and mobile networks, this is your chance to work with cutting-edge technology and grow your expertise. Key Responsibilities: * Resolve escalated issues from 1st line support. * Configure, maintain, and monitor telecom systems. * Manage incidents from start to resolution, including root cause analysis. * Collaborate with 3rd line support and vendors on unresolved issues. What You Need: * Experience: 2+ years in a similar role within telecommunications. * Skills: Expertise in VoIP, SIP, PSTN, mobile networks, and telecom infrastructure (routers, switches, firewalls). * Preferred: Certifications...

2nd Line Engineer – Gateshead Are you an experienced 2nd Line Engineer ready to grow your career in IT support? Join our client’s dynamic team and work on advanced systems, solve complex issues, and contribute to exciting projects. Your Role: * Technical Support: Handle 2nd line hardware, software, and network issues. Resolve escalated problems and support end-users via phone, email, and remote tools. * System Maintenance: Perform regular updates, upgrades, and system monitoring to ensure top performance. * Incident Management: Track and document incidents, working with 3rd line support when required. * Customer Service: Deliver outstanding support with clear, effective communication. * Process Improvement: Suggest enhancements to IT processes and participate in team initiatives. What You Bring: * Experience: 2+ years in 2nd line support or similar roles. * Skills: Proficiency in Windows/Linux OS, network infrastructure (routers, switches, firewalls), and...

Lloyd Recruitment is pleased to be working with a leading business in the Camberley area, actively seeking a 1st & 2nd Line Support Engineer to join their dynamic team. What's in it for you? Competitive salary between £28,000- £30,000 Hybrid working (1 to 2 days in the office) Free onsite parking Private medical healthcare Death in service benefit Eye tests Contractual sick pay Enhanced holiday entitlement increasing with years of service Monday to Friday, 37.5 hours per week About the Company: Our client is an MSP with ambitious growth plans. They stand out with a comprehensive range of cutting-edge IT solutions and support for SMEs across the UK. With nearly two decades of experience, they continue to lead the way in providing first-class IT services. The Role: As a 1st & 2nd Line Support Engineer, you'll play a crucial role in the team, handling 1st & 2nd line technical support queries via telephone and remote tools. Strong communication skills are essential,...

2nd Line Support Engineer - £30,000/£37,000 - Liverpool/Ellesmere Port Principal IT are working with a well-known MSP based in Liverpool who provide IT services to schools around Liverpool that are looking for a 2nd Line support engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen. Based in Ellesmere Port but with a range of site visits across Merseyside, you'll be the go-to IT expert for several highly prestigious education institutions, ensuring smooth-running systems and swift resolution of technical issues. You'll be handling everything from routine support to more complex second-line challenges. Key Responsibilities: Provide second-line IT support to schools and educational facilities. Manage IT systems, networks, and infrastructure to ensure they operate at their peak....

Lloyd Recruitment Services is pleased to be working with a leading Managed Services Provider in the search for a skilled 2nd Line Engineer to join their dynamic team on the outskirts of Camberley. The role: In this role, you will be an integral part of our dynamic team, focusing on handling 2nd line technical support queries using telephone and remote-based tools. Your responsibilities will include strict adherence to SLAs, efficient utilisation of the Helpdesk Management System, and, when necessary, conducting on-site visits to customer locations. The candidate should possess strong communication skills, both customer-facing and internally, and have a good working knowledge of Microsoft Windows Servers, Microsoft Windows Desktops, Office 365, Backup Software, Antivirus software, and general networking. What's in it for you? Salary £30k-£40k Hybrid working - 2 days office and 3 WFH Get access to a wide range of technologies and be a part of a growing business Private Medical...

2nd Line Helpdesk Engineer - £25,000 - £30,000 - Wigan (Fully Onsite) Are you passionate about IT and delivering exceptional customer service? Do you have a knack for solving tech problems and a hunger to keep learning? If so, this role could be for you! We're looking for an experienced 2nd Line Helpdesk Engineer to join a forward-thinking IT Managed Services provider. You'll be responsible for supporting clients' IT systems, resolving issues, and ensuring everything runs smoothly. With a focus on proactive support and innovative solutions, this is an exciting opportunity for someone with a genuine enthusiasm for IT. Responsibilities: Logging and managing IT issues raised via phone, email, or helpdesk software. Resolving issues within agreed SLAs and updating the helpdesk system. Configuring and installing IT hardware, software, and services both remotely and on-site. Offering advice and training to customers on best practices for using their IT systems. Ensuring servers,...

2nd Line Support Analyst High Wycombe (Hybrid working available) We are looking for a proactive, achievement-focused individual with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst. Key Responsibilities: * Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues. * Customer Service: Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner. * Team Development: Take an active role in personal and team development to enhance the overall work experience. * Performance Standards: Meet Key Performance Indicators (KPIs) to maintain a high standard of service across Sharp IT. Skills and Qualifications: * Attitude: Friendly, personable, and professional demeanour. * Technical Knowledge: Strong understanding of Microsoft Cloud technologies (365 and Azure). * Technical Skills: Good understanding...

2nd Line Support Engineer - Gloucestershire An exciting opportunity for an experienced 2nd Line Support Engineer to join one of my leading clients based in Gloucestershire with easy access to the M5. In order to be considered for this 2nd Line Support Engineer role most of the following skills and experiences are required: Windows Desktop including versions 10 and 11 Apple Mac Networking - LAN, WAN, firewalls Windows Server 2012 R2 Office 365 and Azure AD Wireless Networks ITIL Mobile computing CISCO Meraki cloud managed networks Cloud Antivirus This is a hybrid role with two days a week required in the office. This represents an excellent opportunity to join a growing and progressive organisation with future opportunities to progress into a 3rd Line or project based role. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital...

2nd Line Support Engineer - Exeter An exciting opportunity for an experienced 2nd Line Support Engineer to join one of my leading Devon based clients who are expanding their team based out of an office in Exeter. In order to be considered for this 2nd Line Support Engineer role most of the following skills and experiences are required: Windows Desktop including versions 10 and 11 Apple Mac Networking - LAN, WAN, firewalls Windows Server 2012 R2 Office 365 and Azure AD Wireless Networks ITIL Mobile computing CISCO Meraki cloud managed networks Cloud Antivirus This is a hybrid role with two days a week required in the office. This represents an excellent opportunity to join a growing and progressive organisation with future opportunities to progress into a 3rd Line or project based role. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information...

Job Title: 2nd Line IT Support Engineer Location: Central Liverpool Salary: £30,000 - £37,000 DOE Are you an experienced IT professional ready to take on new challenges? We're seeking a proactive and skilled 2nd Line IT Support Technician to be the go-to expert for resolving more complex IT issues. You'll play a key role in supporting our colleagues, ensuring they have the technology they need to be at their best. If you're passionate about problem-solving, love a challenge, and want to help drive our internal IT services forward, this is the perfect opportunity for you! Key Responsibilities: Provide 2nd line support to resolve technical issues and queries. Troubleshoot hardware, software, and network problems. Manage and maintain user accounts, permissions, and systems. Collaborate with 1st line support to ensure smooth escalation of complex issues. Deliver excellent customer service with a focus on problem-solving. Requirements: Previous experience in a 2nd line IT support...

2nd Line IT Support Engineer. Based in Derby, my client has a new requirement for for an 2nd Line IT Support Engineer. This role offers 2 days WFH – remote / with 3 days site-based working. Please note: There will be a requirement to travel to different sites to cover other sites, projects, meetings, etc – Full driving licence preferred. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance). You must have: * Excellent communication and interpersonal skills. * At least 2-3 years IT support experience in a similar role. * Windows 10/Windows 11. * Active Directory. * Good analytical and organisational skills. * Working knowledge of Microsoft Desktop OS. * Good working knowledge of Microsoft 365 applications. * Good working knowledge MS Teams. * Working...

2nd Line IT Support Engineer. Based in Sheffield, my client has a new requirement for for an 2nd Line IT Support Engineer. This role offers 2 days WFH – remote / with 3 days site-based working. Please note: There will be a requirement to travel to different sites to cover other sites, projects, meetings, etc – Full driving licence preferred. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance). You must have: * Excellent communication and interpersonal skills. * At least 2-3 years IT support experience in a similar role. * Windows 10/Windows 11. * Active Directory. * Good analytical and organisational skills. * Working knowledge of Microsoft Desktop OS. * Good working knowledge of Microsoft 365 applications. * Good working knowledge MS Teams. *...

2nd Line IT Support Engineer Manchester (Hybrid) £25,000 - £28,000 + Progression + Training + Package An excellent opportunity awaits a 1st/2nd Line IT Support Engineer with a good understanding of Linux to join a growing business offering clear progression, training and development opportunities, and a good work/life balance. This company is well-established yet growing, known for delivering recognisable products, at the forefront of its sector, and looking to expand its technical capabilities. In this role, you will provide 2nd Line Support across a Windows stack, including support for Active Directory, IoT devices, and the Linux platform. You'll be office-based in the Manchester office three days a week, with the option to work from home for the remaining two days. The ideal candidate will be an experienced IT Support Engineer with a solid understanding of Linux. Candidates must have full right to work in the UK and be able to commute to East Manchester at least three...

Excellent opportunity for an experienced 2nd Line IT Support Engineer who enjoys working across a broad range of technologies who would like be part of an expanding IT Managed Services Company. You will be providing remote support to various clients across Desktop, Network and Server support, occasional client site visit's in the local area will be required. You will have excellent communication skills and ability to provide effect client customer service. This role is based on-site Monday - Friday, working within a small, friendly team in Market Deeping, Lincolnshire. Split Shift Pattern of: 8am - 4pm / 10am - 6pm 2nd Line IT Support Engineer Required Skills * Previous 2nd Line IT Support Engineer experience - ideally min. 4 years * Strong knowledge of Windows server (2016, 2019, and 2022) * Microsoft Active Directory and Exchange experience * Knowledge of networking technologies including VLAN’s, routing protocols, VPN’s, firewalls, DHCP, DNS and switch...

Technical Support Engineer (2nd line Windows 0365) Normanton on Soar onsite to £40k Do you have experience of supporting Windows IT infrastructure? You could be progressing your career at a small, growing MSP that provide a comprehensive range of IT services across server and network support, data centres and IT consultancy. As a Technical Support Engineer you'll support day to day activity on clients' IT networks but have a focus on assisting with new server and network projects, including designing and installing new networks from scratch through to deploying additional servers. You'll respond to support requests from fully managed clients, ensuring strict SLAs are met and provide pro-active monitoring and support. Location / WFH: You'll join a small, friendly team based in Normanton on Soar (near Loughborough) and will also sometimes be required to travel to clients sites or data centres. About you: You are an experienced Technical Support Engineer with a strong knowledge...

Job Title: 2nd Line Support Engineer Location: Milton Keynes Salary: £35,000 per annum Industry: Retail About the Role: Our client, a leading organisation within the retail industry, is seeking a skilled and motivated 2nd Line Support Engineer to join their IT team on a permanent basis. This is an excellent opportunity to work in a dynamic and fast-paced environment, providing high-quality technical support and ensuring the smooth operation of IT systems within the business. Key Responsibilities: Provide 2nd line technical support to end-users, troubleshooting hardware, software, and network issues. Work closely with 1st line support to resolve escalated issues efficiently. Maintain and support IT infrastructure, including servers, workstations, and peripherals. Assist in the management of Active Directory, Office 365, and other core business applications. Monitor system performance and proactively address potential issues. Collaborate with third-party vendors and service...

Job Title: IT Technician Location: Paisley Job Type: Permanent, Full Time Grade: EVH grade 7 PA 22-25 Salary: £39,072 - £42,903 per annum Hours: 35 per week Closing date: 9am, Monday 3rd February 2025 Interviews: w/c Monday 10th February 2025. WHA are seeking a driven and enthusiastic IT technician to join our expanding IT team based in Paisley. A new post in the organisation, this role is to support the demands of our internal IT team. This role offers a wide variety of tasks giving you great exposure to supporting all areas of the business including project work and cloud-based solutions. Working as part of a fantastic team this is an opportunity for someone who enjoys using a wide range of IT skills, someone who wishes to maintain and continually learn across multiple skill sets. The ideal candidate will have a passion for IT with at least 3 years' experience. If you think you would be suited to our environment and culture a recruitment pack for this post can be...

Job Title: IT Support Engineer Location: Leighton Buzzard (onsite) some travel (1 day a week) Industry: Managed Service Provider (MSP) Salary: £32,000- £38,000 per annum About the Role: We are currently recruiting for an experienced 2nd Line Support Engineer to join a dynamic and fast-paced Managed Service Provider (MSP) based in Leighton Buzzard, supporting SMEs. This is an exciting opportunity to further your IT career by working with a broad range of clients across multiple sectors, handling more complex technical issues, and playing a key role in supporting day-to-day IT operations. As a 2nd Line Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and software issues. This role requires strong problem-solving skills, a passion for customer service, and the ability to work effectively in an onsite environment, where direct interaction with clients will be key. Key Responsibilities: Escalated...

Technical Support Manager Winchester with Hybrid working (office based 2 days per week) £50,000 - £60,000 Modern IT environment Autonomy to implement change and structured processes Extensive investment in IT systemsTechnical Support Manager required a successful company in Winchester with offices across the UK. Due to continued success and growth, they are looking for a Technical Support Manager to join their team. The successful candidate will be responsible for managing a support team consisting of 1st and 2nd line service desk engineers. The company offers an innovative working environment with the chance to gain experience working with the latest technologies. This position will offer autonomy to bring your style of leadership to the role and to implement changes that will improve the internal processes and overall performance of the IT team. Responsibilities: Managing a support team of 1st & 2nd line support engineer Improving the performance of the technical...

IT Support Engineer 1st / 2nd Line Support Luton - On site Monday - Friday 9am - 5:30pm (on-call rota) £30,000 per annum 1st / 2nd Line Support Engineer required for leading client based in Luton to be the first point of contact for IT incidents, requests and service-related issues, providing both technical support and troubleshooting expertise in a fast-faced, ITIL driven environment. In addition, you will liaise with all members of the IT department to ensure that tasks that cannot be personally completed are escalated to the appropriate party, with a view to ensuring the swift resolution of faults. Key Responsibilities and Skills * Act as the first point of contact for IT support, logging and managing incidents using ITSM tools and ensuring accurate prioritisation and resolution within SLA timeframes. * Provide remote support for hardware, software, and networking issues, while escalating unresolved problems to appropriate teams and maintaining clear communication and...

2nd Line IT Support Technician Chester £34000 - £36000 Responsibilities: Diagnose and resolve complex hardware and software issues for internal staff. Provide in depth technical support for users via phone email and remote desktop sessions Monitor and maintain system health Log track and manage incidents and service requests using the ticketing system. Install and configure software ensuring compatibility with existing systems Provide support for hardware, including repairs replacements or upgrades Assist with user account creation, password resets and permissions Experience Required: Windows 10/11 Active Directory O365 TCP/IP DNS/DHCP VPNs ITSM - Service Now, JIRA etc AV's Veeam/Acronis VMWare/Hyper-V

Cyber Security Trainee Placement Programme *Please note this is a training course and fees apply* Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme into top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (18K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and...

Cyber Security Trainee Placement Programme *Please note this is a training course and fees apply* Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme into top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (18K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and...