4519 2nd line support engineer jobs found

Second Line Support Engineer (SC Cleared) 2 days on site is essential in Bristol and 3 days remote We are looking for a skilled Second Line Support Engineer with active SC Clearance to join our team. The role involves managing incidents, handling service requests, and patching. The engineer will be responsible for root cause analysis, fault diagnosis, and providing ad-hoc continuous improvement solutions. Key Responsibilities: Manage incidents and service requests, including patching. Perform root cause analysis and fault diagnosis. Support and troubleshoot Active Directory, Group Policy, and SCCM (used for all updates). Monitor deployments and maintain Windows estate, including Windows 10/11. Provide support for Citrix Virtual Apps and Desktops. Ensure effective communication with end users and provide exceptional customer-facing support. Technical Skills: Windows OS support in a live environment. SCCM/MECM for systems management and deployment. Experience with Office365,...

2nd Line Support Engineer About the Company: My client is a dynamic and forward-thinking Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to a diverse range of clients. Their team is their greatest asset, and they pride themselves on fostering a collaborative and innovative work environment. As they continue to grow, they are looking for a talented and enthusiastic 2nd Line Support Engineer to join their team and help them maintain their high standards of service. Role Overview: As a 2nd Line Support Engineer, you will be a crucial part of my client's technical support team, responsible for resolving more complex and escalated issues that their clients encounter. You will work closely with their 1st Line Support team and other technical experts to ensure the seamless operation of their clients' IT systems, particularly focusing on Microsoft 365 environments. Key Responsibilities: Provide 2nd line technical support to clients, both...

Are you looking for a new exciting opportunity working as a 2nd Line Support Engineer to be based in Princes Risborough? This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Main Duties of the Role * Providing remote second line support to customers whilst providing excellent service * Act as point of escalation for 1st Line Engineers and escalating tickets when required * Mentoring junior members of the team Your Skills and Experience * Previous experience in a similar position * Excellent communication skills, both written and verbal * Excellent troubleshooting skills * Experience of: Hyper-V, Office 365, DNS, DHCP, Server failures & System backups Salary * £26,000-£29,000 per annum

2nd Line IT Support Engineer - Shipley - £35,000 Role: 2nd Line IT Support Engineer Area: Shipley Salary: £30,000 to £35,000 A market leading client are looking to add a 2nd line support engineer to join their very dynamic IT department. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects. This is an outstanding opportunity for an IT professional to catapult their IT careers! Personality is key. We are looking for someone who has the right attitude, a thirst for technology and someone who is driven to succeed. Please do not waste anytime and apply right now! Skillset: ** Windows Server Maintenance ** Active Directory ** Office 365 ** DNS/DHCP ** Azure AD ** SQL Desirable: ** VMware ** Hosted Environments Benefits: ** Outstanding Training Programme ** Pension ** Paid for certifications ** Strong internal progression In Technology...

On behalf of our client, we are seeking a highly motivated individual to join the Technical Support team as a 2nd Line Technical Support technician. Having recently entered an exciting phase of growth this is a brilliant time to be joining the business. In this role, you will be responsible for providing remote technical assistance to a diverse client base, addressing their hardware and software-related issues, and ensuring exceptional customer support. Role Responsibilities: Serve as the point of contact for our clients, responding to their technical queries via phone, email, or chat in a professional and courteous manner. Perform basic troubleshooting and resolution of hardware and software issues, including desktops, laptops, printers, and networking devices. Accurately document all client interactions, issues, and resolutions in the ticketing system, ensuring comprehensive records for future reference. Escalate complex technical issues to the appropriate internal teams,...

In Technology Group are looking for a 1st/2nd Line Support Engineer to join one of our clients in Leeds, based on site. As a 1st/2nd line support engineer, you will be responsible for providing up to L2 solutions for their clients, acting as a 1st point of contact for resolutions from the service desk and escalating above as appropriate. Daily Responsibilities: Be responsible for 1st/2nd line support Oversee the provision of support to multiple clients across various sectors. Resolve hardware, software and network issues Ensure that SLAs are being met in an efficient and timely manner Prioritise tickets and escalate as needed Person Specification: Strong understanding around Azure & M365 Good understanding of Networks Strong experience with Active Directory Strong understanding of Windows Servers Previous experience working for a Managed Service Provider would be beneficial Salary up to £30,000 DOE. Sponsorship is not available with this role. Must have a UK driving...

2nd Line Support Engineer Up to £19 per hour (Inside IR35) 12 month contract This is an exceptional opportunity to work for an award winning international IT services provider as a 2nd Line Support Engineer based onsite in Manchester 2nd Line Support Engineer Job Summary As the 2nd Line Support Engineer you will manage the existing tech bar team, along with being a point of escalation. You will be supporting customers with hardware and software issues on a variety of products from laptops and desktops to mobile phones and printers. You will be assisting over 8000 users so experience working in an enterprise level company is essential. 2nd Line Support Engineer Essential Skills: Strong 2nd Line support experience Strong experience of leading an IT team Experience in hardware support Mobile device support Imaging experienceHours: Between 08:00 - 18:30 Polar is working as a true business partner to this client with over 10 years of successful hires, we have the expertise and...

Role: 2nd Line Support Engineer Salary: Up to £45,000 per annum + benefits package Location: Onsite in Basingstoke DV clearance is required for this role. You will be a confident Infrastructure Engineer with experience to a 2nd/3rd line support level. You will be responsible for monitoring and maintaining a live windows service, including security patching and AD account maintenance. Essential experience required for the 2nd Line Support Engineer role; + Windows servers + Active Directory + Virtualisation - VMWare / HyperV + Server builds If you are interested in discussing this 2nd Line Support Engineer role further, please apply or send a copy of your updated CV to (url removed). CBSbutler is acting as an employment agency for this role

Are you a capable, high-energy technician looking to make the next step in your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service? We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team. Managing over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers. In this role, you will work with a diverse range of technologies and customer landscapes, delivering services directly to clients. You will join a team of savvy technicians who excel in customer service, and you'll have the chance to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you. Job Title: 2nd Line Support Technician Salary: £35,000 - £40,000 Location:...

Are you a professional and ambitious IT expert looking for your next challenge? Do you thrive in a fast-paced environment and have a passion for delivering top-notch technical support? If so, we want you on our team! We are a proactive IT support company seeking an experienced IT Support Specialist to become a vital part of our dynamic support team. In this role, you will work closely with a wider team, providing essential support to our clients both remotely and face-to-face. You'll play an integral role in ensuring our clients' hardware and software run smoothly, contributing directly to their success Key Responsibilities: * Proactive monitoring of IT systems * Installation & Configuration of hardware, software, and IT infrastructure * Diagnosing system errors and other issues * Help desk and incident management * Ensuring IT support processes are followed and documented * Troubleshooting and problem-solving to deliver exceptional customer satisfaction...

Job Description: As a 2nd Line Support Engineer, you will play a crucial role in delivering high-quality IT support to our clients. You will be responsible for resolving technical issues that have been escalated from the 1st Line Support team, ensuring minimal disruption to our clients' operations. This role requires a strong understanding of ITIL best practices, proficiency in Active Directory, and hands-on experience with Office 365 administration. Key Responsibilities: * Provide 2nd line support to end-users, handling escalated technical issues with a focus on timely resolution. * Manage and maintain Active Directory, including user account creation, group policies, and security settings. * Administer and support Office 365, including user management, mailbox administration, and troubleshooting. * Ensure all incidents and service requests are logged, prioritized, and managed effectively within the ITIL framework. * Collaborate with 1st Line Support to identify...

2nd Line Engineer - Urgently needed Chester - Hybrid Up to £35,000 DOE We are seeking a skilled and motivated 2nd Line Engineer to join our clients IT support team in Chester. The ideal candidate will have extensive experience working on an IT Helpdesk, preferably within a Managed Service Provider (MSP) environment. You will be responsible for providing advanced technical support across a wide range of hardware, software, and networking issues. Key Responsibilities: * Provide remote technical support and, when necessary, travel to client sites to resolve complex IT issues. * Troubleshoot and resolve a variety of technical problems related to hardware, software, systems, networks, printers, firewalls, security, and proxies. * Offer expertise in core Microsoft Windows Server and desktop operating systems, Microsoft 365, Teams, and SharePoint. * Communicate complex technical information clearly and effectively to non-technical users. * Collaborate with the IT...

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: 2nd Line Support Engineer Join us as a 2nd Line Support Engineer at Comms-care and play a pivotal role in delivering exceptional technical support. You'll be at the forefront of resolving IT issues, collaborating with a dynamic team to ensure seamless operations. If you're passionate about problem-solving and thrive in an innovative environment, this is your chance to make a significant impact on both our clients and our company. As a 2nd Line Support Engineer you will: * Provide 2nd line technical support to clients, addressing issues related to hardware, software, and network infrastructure. * Diagnose and troubleshoot complex IT issues, escalating to 3rd line support when necessary. * Collaborate with other support engineers to resolve issues in a timely manner. * Install, configure, and maintain hardware and software components. * Ensure compliance...

Role: 2nd Line Support Engineer Salary: Up to £30,000 per annum + benefits package Location: Onsite in Gosport We are looking for someone to provide 2nd Line support to our client's customers (Military) and corporate partners. You will be assisting the Service Desk to resolve issues and provide solutions to IT issues. The successful applicant may also engage in projects further afield from time to time and take lead in current and future technologies that will be used within the team. SC Clearance will be required to fulfil this position, and the client will sponsor you through this process if this is not in place already. Essential experience required for the 2nd Line Support Engineer role; + Windows servers + Active Directory, WINS and Group Policy + Virtualisation - VMWare / HyperV Note, this is an office based role. If you are interested in discussing this 2nd Line Support Engineer role further, please apply or send a copy of your updated CV to (url removed)....

Role: 2nd Line Support Engineer Salary: Up to £45,000 per annum + benefits package Location: Onsite in Basingstoke DV clearance is required for this role. You will be a confident Infrastructure Engineer with experience to a 2nd/3rd line support level. You will be responsible for monitoring and maintaining a live windows service, including security patching and AD account maintenance. Essential experience required for the 2nd Line Support Engineer role; + Windows servers + Active Directory + Virtualisation - VMWare / HyperV + Server builds If you are interested in discussing this 2nd Line Support Engineer role further, please apply or send a copy of your updated CV to (url removed). CBSbutler is acting as an employment agency for this role

Role: 2nd Line Support Engineer Salary: Up to £45,000 per annum + benefits package Location: Onsite in Basingstoke DV clearance is required for this role. You will be a confident Infrastructure Engineer with experience to a 2nd/3rd line support level. You will be responsible for monitoring and maintaining a live windows service, including security patching and AD account maintenance. Essential experience required for the 2nd Line Support Engineer role; + Windows servers + Active Directory + Virtualisation - VMWare / HyperV + Server builds If you are interested in discussing this 2nd Line Support Engineer role further, please apply or send a copy of your updated CV to (url removed). CBSbutler is acting as an employment agency for this role

Role: 2nd Line Support Engineer Salary: Up to £30,000 per annum + benefits package Location: Onsite in Gosport We are looking for someone to provide 2nd Line support to our client's customers (Military) and corporate partners. You will be assisting the Service Desk to resolve issues and provide solutions to IT issues. The successful applicant may also engage in projects further afield from time to time and take lead in current and future technologies that will be used within the team. SC Clearance will be required to fulfil this position, and the client will sponsor you through this process if this is not in place already. Essential experience required for the 2nd Line Support Engineer role; + Windows servers + Active Directory, WINS and Group Policy + Virtualisation - VMWare / HyperV Note, this is an office based role. If you are interested in discussing this 2nd Line Support Engineer role further, please apply or send a copy of your updated CV to (url removed)....

Role: 2nd Line Support Engineer Salary: Up to £45,000 per annum + benefits package Location: Onsite in Basingstoke DV clearance is required for this role. You will be a confident Infrastructure Engineer with experience to a 2nd/3rd line support level. You will be responsible for monitoring and maintaining a live windows service, including security patching and AD account maintenance. Essential experience required for the 2nd Line Support Engineer role; + Windows servers + Active Directory + Virtualisation - VMWare / HyperV + Server builds If you are interested in discussing this 2nd Line Support Engineer role further, please apply or send a copy of your updated CV to (url removed). CBSbutler is acting as an employment agency for this role

Job Summary Your day-to-day duties will be taking incoming escalated service requests from the Remote Support Engineers. You’ll be providing excellent customer service using your advanced technology skills to diagnose, resolve issues and maintain a healthy technology and security standard across your customers’ technology stack. This includes the need to potentially attend client sites – for anything that cannot be resolved remotely. Additionally, any hands-on workshop work to fix any hardware related issues will also be expected. This is a high-pressured role and requires a high level of attention to detail, technical knowledge, and customer service skills. This is a Monday to Friday 9am to 5pm. Additional hours will be expected once you pass your probationary period and will be paid at time and a half rate or time in lieu. All additional shifts are on a rota basis. Due to this role also requiring client visits (as\when required), travelling may be required outside of the...

Job Title: Senior 2nd Line engineer Location: Primarily in the Office (Southampton) with Hybrid WFH; occasional customer site visits. Salary: £35,000 Setup: Hybrid - occasional customer visits Benefits: * 25 days holiday + bank * Training and certifications paid for * Time allocated for training midweek * Hybrid working Role Purpose Provide technical and service support to customers, managing and maintaining services per SLAs. Handle reactive and proactive support, responding to incidents and requests, aiming to resolve them within customer SLAs. Role Authorities * Engage commercially with customers and team members. * Adhere to ISO9001 and ISO27001 guidelines. * Identify and address breaches, improving departmental processes. * Collaborate with internal and external stakeholders, suppliers, and legal bodies. Accountabilities & Responsibilities * Provide Level 2 support through ticket escalations and calls. * Own and manage faults methodically. * Log, categorise, and...

Job Title: Technical Support Engineer (2nd Line Support) Location: Shipley Salary: £30,000 - £35,000 Job type: Full time - Permanent Company Overview: Watermark Technologies Ltd is a well-established B2B software business, based in Shipley, that has been operating for over 20 years. Our document management software products have been trusted by clients in countries as diverse as the UK, South Africa, and the Middle East. We pride ourselves on providing high-quality products and excellent customer service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more. Job overview: Provide 2nd line technical customer support for Watermark's in house developed products (SaaS) Perform Watermark product installations Perform data conversions and imports into Watermark developed products Assist with the support and administration of production hosted environments Create and maintain training and knowledgebase material Serve...

2nd Line IT Support Engineer - Bristol - £32,000 - Hybrid After Probation! Role: 2nd Line IT Support Engineer Area: Bristol Salary: £27,000 - £32,000 - Hybrid After Probation! Interviewing Immediately - Please apply ASAP! A market leading client are looking to add an 2nd line support engineer to join their every dynamic IT department. They work with the latest technologies such as Office 365, Azure and now Server 2022. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects. This is an outstanding opportunity for a IT professional to catapult their IT careers! Personality is key. We are looking for someone who has the right attitude, a thirst for technology and someone who is driven to succeed. Please do not waste anytime and apply right now! Skillset: ** Windows Server - up to 2022 ** Active Directory ** Office 365 ** DNS/DHCP ** Azure AD...

Service Desk / 2nd Line Network Support Engineer Amersham - Hybrid working £35,000 - £40,000 Exciting opportunity for a 2nd Line Support Service Desk Engineer to develop their networking experience in an innovative technology services provider. This user-centric technology partner have been established for over 20 years. In this role you will be troubleshooting, resolving and responding to their clients ticketed service desk enquiries, travelling to client sites around London when needed for onsite network support issues. The perfect candidate will have previous service desk experience for an MSP, you will be confident with 365, AD, managing licences and have some experience with Networking support such as firewalls and servers. If you are a 2nd Line Support Engineer looking to develop their networking knowledge in a thriving technology partner please do apply! Role Overview: *MUST HAVE A VALID UK DRIVERS LICENSE & VEHICLE *Hybrid working: initially working remotely with travel...

2nd Line IT Support Engineer - Bristol - £32,000 - Hybrid After Probation! Role: 2nd Line IT Support Engineer Area: Bristol Salary: £27,000 - £32,000 - Hybrid After Probation! Interviewing Immediately - Please apply ASAP! A market leading client are looking to add an 2nd line support engineer to join their every dynamic IT department. They work with the latest technologies such as Office 365, Azure and now Server 2022. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects. This is an outstanding opportunity for a IT professional to catapult their IT careers! Personality is key. We are looking for someone who has the right attitude, a thirst for technology and someone who is driven to succeed. Please do not waste anytime and apply right now! Skillset: ** Windows Server - up to 2022 ** Active Directory ** Office 365 ** DNS/DHCP ** Azure AD...