5326 2nd line support analyst jobs found

Role: 2nd Line Support Analyst Location: Garstang, United Kingdom Salary: £30,000 - £32,000 Role Overview: As a 2nd Line IT Analyst, you will play a crucial role in providing advanced technical support. You will be responsible for troubleshooting complex IT issues, supporting 1st Line Analysts, and ensuring that clients' IT infrastructure is running smoothly. This role requires a proactive individual who can work independently, manage multiple tasks simultaneously, and communicate effectively with both clients and colleagues. Qualifications and Skills: * Experience: Minimum of 4+ years in IT position, ideally within an MSP environment. * Technical Proficiency: Strong knowledge of Windows Server, Active Directory, Office 365, networking (TCP/IP, DNS, DHCP), virtualisation (VMware/Hyper-V). * Problem-Solving: Excellent analytic and troubleshooting skills, with a proven ability to resolve complex technical issues. * Communication: Strong verbal and written communication skills, with...

Role: 2nd Line Support Analyst Location: Garstang, United Kingdom Salary: £30,000 - £32,000 Role Overview: As a 2nd Line IT Analyst, you will play a crucial role in providing advanced technical support. You will be responsible for troubleshooting complex IT issues, supporting 1st Line Analysts, and ensuring that clients' IT infrastructure is running smoothly. This role requires a proactive individual who can work independently, manage multiple tasks simultaneously, and communicate effectively with both clients and colleagues. Qualifications and Skills: * Experience: Minimum of 4+ years in IT position, ideally within an MSP environment. * Technical Proficiency: Strong knowledge of Windows Server, Active Directory, Office 365, networking (TCP/IP, DNS, DHCP), virtualisation (VMware/Hyper-V). * Problem-Solving: Excellent analytic and troubleshooting skills, with a proven ability to resolve complex technical issues. * Communication: Strong verbal and written communication skills, with...

Job Title: 2nd Line Support Analyst Location: Gloucester (Hybrid Working)  Salary: Up to £35,000   Company Info: My client is a growing IT solutions provider based in Gloucester, dedicated to delivering exceptional service and support to our diverse client base. Their mission is to empower businesses with cutting-edge technology solutions while maintaining the highest standards of customer satisfaction.   About the Role: My client is seeking a proactive and skilled 2nd Line Support Analyst to join our talented IT support team. In this role, you will be responsible for providing advanced technical support to our clients, troubleshooting a variety of IT issues, and working closely with our 1st and 3rd line teams to ensure seamless service delivery. Key Responsibilities: Provide 2nd line support to diagnose and resolve technical issues across various platforms, including Windows, macOS, Office 365, and networking hardware. Respond to escalations from the 1st line support...

2nd Line Support Analyst – Milton Keynes - Consultancy - £33,000 - £35,000 + £4,000 Car Allowance Overview: Our client, a leading Microsoft consultancy partner, is looking for an experienced 2nd Line Support Analyst to work with several of their key clients. Role & Responsibilities: Hardware and software installations. Manage and work to internal and customer SLA’s, escalating any concerns. Create and maintain customer specific infrastructure documentation. End to end ownership of problem resolution. Managing client expectations through clear communications. Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge. Onsite cover (Holiday/Sickness cover for site-based Engineers). Undertake all other reasonable requests. Skills & Experience Required: Microsoft 365 (including Intune and auto-pilot) Microsoft Windows 10/11 operating systems Microsoft Server (and Exchange) technologies Microsoft Office Products Apple...

Service Desk Analyst Our client is urgently looking for an experienced Service Desk Analyst to join their team on a permanent basis. Please note, the role is on-site for the duration of the probationary period. Once passed, there will be 1 day each week for remote working. You will be rewarded with a brilliant salary and benefits package including annual leave, pension scheme, remote working (after probation), health cover, training & development, discounts, a truly fun and friendly team, free parking, the opportunity to move up the ladder and many more perks! Service Desk Analyst – Key Skills: 3+ years in a Service Desk/Cloud Service Desk environment 2nd Line Support experience, any 3rd Line Support experience is beneficial Good experience with O365 (Exchange, Outlook, Teams) etc Microsoft Cloud Fundamentals Certificates, such as AZ-900 Microsoft Azure is very nice to have  Service Desk Analyst Due to the volume of applications received for positions, it will not be...

An award-winning business is looking for an enthusiastic IT Support Analyst to join their experienced team based in Malton, North Yorkshire. Working in a fast-paced environment, to support a large number of end users, you will earn up to £35,000 + on-call, alongside a competitive benefits package. As IT Support Analyst, you will act as the first point of contact for IT issues in the business, and your responsibilities will include: Supporting operational technology across the business, including stock systems and machine software Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets Aim to provide a first-time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department Report recurring issues and highlight trends to assist in the development of action plans for...

Service Desk Engineer / Help Desk Analyst / 2nd Line Support / 3rd Line Support Dublin city centre: ONSITE 5 days per week Day rate: Up to 340 EUROS per day 6 - 12-month contract, extensions likely for the right person We are looking for a L3 Service Desk Engineer to join a busy team in a customer centric environment. This is a great opportunity for a long-term contract, utilising the latest Microsoft technologies to support end users. Technologies will include: Microsoft Office 365 SharePoint Active Directory Windows 10/11 ServiceNow Key to this role will be the ability to hit the ground running, bringing brilliant troubleshooting and problem-solving skills and great communication skills to support users and your team. If this is you, apply today! **Unfortunately sponsorship can't be provided on this occasion, only candidates will full right to work can be considered

Role: CONTRACT 1st/2nd Line Service Desk Analyst Location: West Midlands (First 5 days – Remote thereafter) Rate: £170 - £250 (Inside IR35) We urgently require 2 technically capable service desk analysts to join on a 3-month contract. The role would involve dealing with a backlog of tickets ranging from simple fixes to fairly technical issues relating to Office365, Networking, Security and bespoke software applications. You will need strong troubleshooting skills, including a detailed investigation into 2nd line issues. You must be someone with a passion for technology that allows you to find fixes for problems that your peers often pass on, as the hiring manager will ask some challenging technical questions relating to Office 365 and networking best practices that you must pass. Unfortunately, you will not be considered if your experience mainly involves 1st line support and low-level troubleshooting. Your background and experience will include: * Office 365...

Job Description About Technip Energies At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what we do. Global Business Services India At Technip Energies, we are continually looking for ways to become more efficient, and ways to improve our quality, customer focus and cost competitiveness. The Global Business Services (GBS) organization is key to executing this strategy, by standardizing our processes and centralizing our services. Our Vision : A customer focused, cost efficient, innovative, and high performing organization that drives functional excellence. GBS provide streamlined and consistent services to our internal customers in the domain of Finance and Accounting, Human Resources, Business...

JOB SUMMARY The Risk and CFCC Change team require a strong quantitative/qualitative Senior Business Analyst in the Risk and CFCC Change space to lead several initiatives. The role drives Business Analysis capability- delivery excellence ambitions, driving delivery standards, process and governance. Drive collaboration, consistency, and transparency among the team. RESPONSIBILITIES The role is focused on performing requirement analysis to assess that the Ask Compliance /Advisor Connect product adequately to meet 2 LoD stakeholders' requirements. Partner with technology team to deliver strategic solution by consistently enhancing the product. Responsible for comprehensive E2E testing of the product and leading discussions as a change agent, to onboard 2Lod Risk and CFCC to Ask Compliance, by FY 2024. Impart the product knowledge to 1st LoD and 2nd LoD teams as and when required and support in onboarding to the tool for different countries/groups. Maintain a robust...

SDL Solutions Limited is seeking an IT Service Desk Analyst initially for a 3-month fixed term contract with a view to extend or to become permanent. You will act as the first point of contact for 280 users, based across 4 offices, to report IT related issues and faults to. The primary objective of the role is to provide first time resolution with good customer service. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of their 2nd line specialist teams to investigate and resolve. You will be responsible for logging tickets in their ITSM platform, problem management and ensuring the assets are all correctly tracked using their asset management process. In addition to this, you will have the opportunity to be involved in delivering key projects to their end users and assisting with the adoption of new technology such as Microsoft 365, including SharePoint, OneDrive and Teams. Main duties...

Service Desk Analyst / 1st Line Support / Helpdesk Analyst Service Desk Analyst / 1st Line Support / Helpdesk Analyst - to £29,000 (DOE)Brighouse, West Yorkshire, Leading service provider has a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills and a can-do attitude to join a rapidly expanding and award winning organisation who offers a superb career / progression opportunity to provide 1st line Helpdesk / Servicedesk support for internal and external customers and infrastructure teams. As a Service Desk Analyst / 1st Line Support / Helpdesk Analyst you will be responsible for resolving incidents, user queries, diagnosing faults or problems via ticketing systems to SLA's phone, help desk and remote sessions, escalating support cases to 2nd and 3rd line support where necessary and prepare, configure and maintain new and...

Service Desk Analyst Location: Hertfordshire - Outskirts of Luton Driving license and a car is required for this position This role is based on-site Salary: up to £28,000 depending on experience. Our client, a leading MSP, is looking for a motivated IT Support professional to join their Service Desk. You will be working to support their clients across 1st line responsibilities, whilst assisting and being involved in 2nd line esclations. Key skills and responsibilities: Microsoft Tech Stack - 0365 Setting up user accounts Troubleshooting issues Providing desktop support Monitoring and logging issues Excellent communication Experience/Knowledge setting up hardware and troubleshooting faults Basic Networking a plus  Experience within an MSP is great but not essential for this role. There are opportunities for gaining further experience within this position. If you are interested then please apply today

Are you a 2nd or 3rd Line Service Desk Engineer or Infrastructure Engineer looking to take the next step in you career? Are you an IT Wizz across Infrastructure, Cloud and Cyber security who loves to work with a variety of clients on a day-to-day basis providing first class IT Support solutions? If you are looking for a role offering huge variety where no day will ever be the same then please get in touch. You will be joining a close knit, friendly IT Service Desk full of technical knowledge that will allow you to further developer you Microsoft cloud skills.  Role: 3rd Line IT Service Desk Engineer aka Infrastructure Engineer, 3rd Line IT Support Engineer, IT Service Desk Analyst, Cloud Engineer, Azure Engineer, Cloud Infrastructure Engineer    Location: Manchester – Hybrid working with 3 days in the office per week.  Salary: £45k - £55k base salary plus fantastic benefits inc. up to 31 days holiday per annum.  What you will bring to the table and more importantly will learn...

IT Service Desk Analyst required by our market leading, award winning, professional services organisation in Central Bristol. This role comes with hybrid working with 1-2 days a week in the office with flexibility. The successful IT Service Desk Analyst will prove both 1st and 2nd line support expertise in supporting 2500+ users with varying levels of technical knowledge across multiple sites in the UK. Main Responsibilities: * Taking calls/emails from both users and customers of our client. * Meet KPI targets and agreed SLA’s. * Providing a high level of customer service. * Logging all incidents in the IT Service Management tool, ensuring appropriate detail is captured and updated throughout the incident lifecycle. * Use the ITIL best practice framework. * Follow the escalation process to ensure incidents are assigned to the relevant team to ensure incidents are resolved in an efficient and timely manner. Your Skills and Experience * Experience working...

Purpose: We are looking for a Service Desk Analyst to join our team and commitment to providing excellent IT Support across TVS Supply Chain Solutions. As a Service Desk Analyst at TVS Supply Chain Solutions you will provide 1st level support across our internal Customers and Colleagues, in terms of their IT equipment and associated software. You will be the face of IT and the 1st point of contact so excellent customer service skills, and a passion customer service excellence is essential. Main Duties & Responsibilities: You will be working as part of the Central Service Desk team in Lutterworth providing support onsite, via telephone, email, Service Desk Platform and supporting our Local Service Desk teams across our TVS sites in the UK. Support ranges from Hardware support, software support, IT Request fulfilment, onboarding and offboarding and getting involved with key IT Projects supporting the 2nd Line Support team and our Infrastructure team. - Always provide excellent...

Are you an IT Service Desk or IT Support professional looking for your next career opportunity? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry?  You will be providing 2nd Line IT Support from a service desk, as well as manging key accounts, being the bridge between the schools and the business. This is a fantastic opportunity for someone who is currently working in a school in an IT Support capacity, but who feels that their progression opportunities are limited.  Role: IT Support Engineer aka 2nd Line Support, 1st Line Support, Service Desk Analyst, 3rd Line Support  Location: Princes Risborough, Buckinghamshire  Salary: £25k-£29k + great benefits Working hours: Mon-Fri 8:30am-5pm What you will bring to the role: Previous experience in an IT Support, preferably to 2nd Line Support role. Experience of working within a school, academy or College would be very highly desired and advantageous.  Previous experience...

We are seeking a skilled and motivated Desktop Support Analyst to join our client in the education sector. This 2nd line IT support role involves providing technical assistance to staff, students, partners, and visitors. You will be responsible for resolving IT support requests and incidents, while also participating in service delivery projects. The successful candidate will thrive in a dynamic, fast-paced environment, delivering high-quality support via phone, email, in person, and through a self-service portal. A strong focus on customer service and continuous improvement is key to the role. Main Responsibilities: * Provide 2nd line support by diagnosing and resolving IT issues, ensuring services meet customer requirements. * Collaborate with the IT Campus Manager in managing daily operations and overseeing the deployment of technical equipment. * Administer and operate a wide range of technical platforms, including Windows, Apple devices, software applications, and...

Service Desk Analyst 1st / 2nd Line Support - Cloud / AD / 365 / ITIL / Windows 10 Leighton Buzzard - £28K plus structured progression plans! We are looking for a Service Desk Analyst to join an international organisation with huge growth plans. You will be based in the office near Leighton Buzzard and be responsible for providing customer support via a service desk. You should have excellent communication skills, experience of working to SLA's and a passion for technology. This is a great role for someone who has 1st / 2nd Line skills and is looking for the next step to progress their career. Key Requirements: * ITIL * Azure * Active Directory * Office365 * Windows 10 * Call logging * Remote support * Desktop support * Excellent communication and problem-solving skills This is a great opportunity to join a rapidly expanding organisation with excellent career opportunities. You will receive an individual, structured progression plan and an...

2nd / 3rd Line Support Engineer required by an IT Service provider based in Potters Bar. They are seeking an experienced team player to work as part of a small team to provide IT Managed Services, Cyber Security and Cloud Solutions. Company This client focuses on promoting growth, controlling costs, and maximizing technology's potential for businesses. They engage in meaningful conversations, provide clear guidance, and bridge the gap between technology and business goals. They achieve and investing in people, offering the highest level of service and expertise to help clients succeed. They have key strategic relationships with industry-leading partners like Microsoft, Acronis, and Sophos. As a Microsoft Solutions Partner for Modern Work. They assists customers in boosting productivity through Cloud and Hybrid Working using Microsoft 365. Role Description This is a full-time role as an 2nd / 3rd Line Support Engineer. The role involves troubleshooting technical issues,...

Country: India Location: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India Role: Master Data Analyst Location: Hyderabad, India Full/ Part-time: Full-time Build a career with confidence Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings. Carrier is on a mission to make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter, and more sustainable. Our teams exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. About the role Carrier is looking for an experienced data management professional to join our team as Business Enterprise Data Domain Expert Level 2 Commercial. The Data Domain...

Job Title: Technical Support Engineer (2nd Line Support) Location: Shipley Salary: £30,000 - £35,000 Job type: Full time - Permanent Company Overview: Watermark Technologies Ltd is a well-established B2B software business, based in Shipley, that has been operating for over 20 years. Our document management software products have been trusted by clients in countries as diverse as the UK, South Africa, and the Middle East. We pride ourselves on providing high-quality products and excellent customer service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more. Job overview: Provide 2nd line technical customer support for Watermark's in house developed products (SaaS) Perform Watermark product installations Perform data conversions and imports into Watermark developed products Assist with the support and administration of production hosted environments Create and maintain training and knowledgebase material Serve...

IT Support Engineer - £35,000 - Bracknell - Hybrid Working! Role: IT Support Engineer Location: Bracknell Salary: £30,000 - £35,000 + Fantastic Opportunities! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Active Directory, Linux, Networking and Storage experience. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: ** Active Directory ** Linux (RHEL,SUSE) ** Networking (DNS,DHCP,TCP/IP) ** Hardware Rebuilds/Repairs ** SAN Storage Beneficial: ** 2 years...

IT Service Desk Analyst - £40,000 - Andover - Great Opportunity! Role: IT Service Desk Analyst Location: Andover/Salisbury Salary: £30,000 - £40,000 + Fantastic Training Interviewing Immediately - Apply Now I have a fantastic opportunity for an IT Support professional to get the chance to be exposed to the latest technology in the market. My client is looking for an IT Service Desk Analyst who is well organised, punctual and technically minded. The perfect candidate will have experience in Office 365, Active Directory, Windows Server, Virtualisation and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme with paid for certifications to get you up to speed and progress you to a more senior position. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: ** Active Directory ** Office 365 ** Windows Server ** Networking ** Hyper-V...