7994 2nd line engineer jobs found

2nd Line Engineer - Sheffield ( 4 days per week onsite, 1 day per week WFH) Up to £40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business. Key Responsibilities: * Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line IT teams * Install, update, maintain, and support various software packages and...

Job Title: 2nd/3rd Line Support Engineer Location: Oxford (hybrid) Industry: Managed Service Provider (MSP) Salary: £36,000- 40,000 per annum About the Role: We are currently recruiting for an experienced 2nd/3rd Line Support Engineer to join a dynamic and fast-paced Managed Service Provider (MSP) based in Oxford, supporting SMEs. This is an exciting opportunity to further your IT career by working with a broad range of clients across multiple sectors, handling more complex technical issues, and playing a key role in supporting day-to-day IT operations. As a 2nd Line Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and software issues. This role requires strong problem-solving skills, a passion for customer service, and the ability to work effectively in an onsite environment, where direct interaction with clients will be key. Key Responsibilities: Escalated Support: Provide 2nd line technical...

2nd Line Engineer Location: Macclesfield (Hybrid) Applause IT are recruiting for a 2nd Line Support Engineer to join an innovative IT company in Macclesfield. This hybrid role offers the opportunity to support a wide range of clients, leveraging your technical expertise with Microsoft products, Windows and Mac operating systems, and network troubleshooting. In this role, you will be responsible for providing 2nd line support for both hardware and software issues, administering and troubleshooting Office 365 workloads such as Exchange, SharePoint, and Teams, and configuring mobile devices. You will also manage and resolve LAN/WAN issues and work with VoIP solutions. Key responsibilities: Troubleshooting client hardware/software faults. Managing Office 365 environments, including Exchange Online and SharePoint. Troubleshooting network issues (DNS, DHCP, IP addressing). Configuring mobile devices and VoIP systems.Skills required: 4+ years in a technical role working with...

IT 2ND LINE ENGINEER LOCATION: Swindon SALARY: £31,000 to £37,000 JOB TYPE: Permanent Full Time Role Purpose * * Act as first point of contact for the IT user community. * Delivering excellent IT Support services to the user community across the Group sites. * Work on specific projects within the Technology Transformation Programme and then share the knowledge and skills you acquire with the rest of the team. * Where issues and incidents are complex, and you have been unable to resolve them in a timely manner, you will escalate the issue within the team. Responsibilities * * Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies. * Resolve Standard Service Requests related to End User Computing. * At times provide cover for the Support Desk Analyst, logging received requests with a high level of quality and detail to ensure accurate records are entered and maintained...

IT 2nd Line Engineer  Swindon Our client is offering an exciting opportunity for an IT 2nd Line Engineer to join their team based in Swindon. This is a full-time, permanent position, offering a competitive salary of £31,000 - £37,000 per annum, depending on experience, along with a range of excellent benefits. About the Role: As an IT 2nd Line Engineer, you will report to the IT Operations Manager and work with an office-based team, acting as the first point of contact for the IT user community. Your role will focus on delivering excellent IT support services, resolving IT-related issues, and ensuring service excellence across the organisation. A key part of your role will be learning, growing, and sharing knowledge with the team to continuously improve service quality. Key Responsibilities: Assess, troubleshoot, and resolve end-user computing issues using established troubleshooting methodologies. Help develop processes that align with ITIL disciplines. Travel to company...

DK Recruitment are seeking a 2nd Line Engineer Engineer on behalf of our client based in Truro. This is an exciting opportunity to work for a growing Managed Service Provider who offer great career progression alongside extensive training to excel in your IT career. Duties/Technical Skills • Supporting customers on the service desk on a daily basis including automated faults resolution, customer reported fault resolution • Strong communications skills and an ability to talk with customers at all levels with a good clear and friendly telephone manner • Update the internal knowledgebase with issue resolution details You will be working with the following technologies: • Microsoft Server Operating Systems & Windows Desktop • Apple Mac Desktops and laptops • Microsoft-Office 365 • Firewalls, Switches and managed WiFi • Hyper-V & VMWare • Microsoft 365 Exchange • Microsoft 365 SharePoint • VoIP phone systems • Microsoft Azure • Amazon Web Services • Dell SANs and Storage •...

2nd Line Engineer – (2nd Line, Infrastructure, IT, Service Desk, Support, O365, AD, AzureAD, Azure, EntraID, Windows, Group Policy, Server) – Permanent – Gloucester/Remote Charles Simon Associates are currently looking for a 2nd Line Engineer on a permanent basis for our prestigious client based in Gloucester. This role is predominantly remote, with travel to different sites in the area when needed. Location: Gloucester/Remote Salary: Up to £27,000 per annum Skills/Requirements for the 2nd Line Engineer: * Previous experience within a similar role is vital * Ability to work independently * Strong O365 * Extensive Active Directory experience, ideally some AzureAD/EntraID * Windows Desktops, 7/8/10 experience Desirable: * MS Azure * Windows Server * Group policy Start date is ASAP for the 2nd Line Engineer The 2nd Line Engineer will be responsible for: * Supporting users on both a remote and face to face basis when needed. * Carrying out service...

2nd Line Engineer Amersham/Hybrid (3-4 days Office based) Up to £40,000 About the Company: With more than 20 years of experience offerring a full range of technology services from consultancy and design to implementation and ongoing management and support our client provides managed and professional services into Four Key sectors; Construction, Retail & Hospitality, SME and Education. An opportunity has opened up on the Support Team due to the company permanently relocating to Amersham. The Role: The role will be primarily office based, with occasional infrequent visits to client sites. There will be some flexibility offered to WFH for candidates that are at a level tecnically where they can remain effective in their duties. To provide second line technical support. This may include: * Remote access to the client’s machine to resolve problems. * Utilize the RMM (Remote Monitoring and Management) tools to continually monitor and manage problems as they arise and/or...

Job Description: 2nd Line Support Engineer Location: Milton Keynes (Full-time Onsite) Industry: IT Services Consultancy Salary: £35,000 per annum (DOE) Industry: IT Services Consultancy About the Role We are seeking a dedicated and skilled 2nd Line Support Engineer to join our dynamic team in Milton Keynes. As part of our IT Services Consultancy, you will play a crucial role in providing advanced technical support to our clients, ensuring seamless IT operations and excellent customer service. This onsite role demands a proactive problem-solver who thrives in a fast-paced environment and has a passion for technology. Key Responsibilities Incident Management: Respond to escalated issues from 1st Line Support, ensuring timely resolution and minimal downtime. Troubleshoot and resolve hardware, software, and network issues. Customer Support: Provide professional, friendly, and efficient service to clients at all times. Work closely with clients to identify and resolve recurring...

2nd Line Engineer - Sheffield ( 4 days per week onsite, 1 day per week WFH) Up to £40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business. Key Responsibilities: * Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line IT teams * Install, update, maintain, and support various software packages and...

Job title – 2nd Line Engineer Location – Epsom, KT17 Salary – £40,000 per annum plus generous benefits package Duration – Perm/Full-time A hugely successful and highly regarded organisation within the financial services sector is looking for a 2nd Line Service Desk Engineer to join their busy team. Along with a salary of up to £40,000 per annum, you will receive a fantastic range of benefits including a generous pension, private healthcare, personal development training, rising holiday and lots more. The organisation is going through a period of growth currently following a big investment in IT, therefore it’s a great time to join them. You will be providing first response and analysis on incidents and follow through to resolution. This role would suit an experienced 2nd Line Engineer with experience of working in a structured service desk environment, who is looking to progress their career in a fantastic working environment. As 2nd Line Engineer your responsibilities will...

2nd Line Engineer – Swindon - £30,000 to £37,000 Swindon/Wiltshire organisation are looking to add an experienced 2nd Line IT Support Engineer to their growing team. This role is office based x5 days a week. A varied position you will support the IT infrastructure while ensuring the security and integrity of systems. Responsibilities: * Manage and maintain the company's network infrastructure, including Servers, Routers, Switches, Firewalls, and other hardware. * Implement and maintain security measures, including Firewalls, intrusion detection systems and antivirus software. * Providing guidance and support to ensure the successful operation of the IT department. Qualifications & Experience * Strong technical skills, including experience with networking, operating systems, virtualization, and cloud computing. * O365 (Azure AD) * Windows Server Admin, MS Servers, VMWare, Active Directory. * Intune a MS Defender a plus * Networking, LAN, VLAN, WAN,...

2nd Line Service Engineer A fantastic opportunity arisen for an 2nd Line Service Engineer to join national IT Support company based in Lincoln. Our client is UK’s leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team '’ we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams!’’ As a 2nd line engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team. Main Responsibilities for a 2nd Line Service Engineer: * To...

2nd Line Network Engineer This role is office-based, with three days a week spent at our Northwich office (CW9 7UA) Join us as a 2nd Line Engineer at Comms-care and play a pivotal role in delivering exceptional technical support. You'll be at the forefront of resolving IT issues, collaborating with a dynamic team to ensure seamless operations. If you're passionate about problem-solving and thrive in an innovative environment, this is your chance to make a significant impact on both our clients and our company. As a 2nd Line Support Engineer you will: * Provide 2nd line technical support to clients, addressing issues related to hardware, software, and network infrastructure. * Diagnose and troubleshoot complex IT issues, escalating to 3rd line support when necessary. * Collaborate with other support engineers to resolve issues in a timely manner. * Install, configure, and maintain hardware and software components. * Ensure compliance with IT policies, procedures,...

We have an opportunity available for an IT 2nd Line Engineer to join our client’s team based in Swindon. You will join on a full time, permanent basis and in return, you will receive a competitive salary of £31,000.00 – £37,000.00 per annum depending on experience alongside a great range of benefits, including: • Healthcare maintenance cash plan which can help to cover costs of everyday healthcare including dental, optical, physiotherapy, osteopathy, prescriptions and preventative measures such as health screening. • Access to shopping and gym discounts. • Employee assistance programme providing 24/7 access to helplines and information, plus up to 6 counselling sessions per year. • 25 days holiday per annum increasing annually to 28. • Holiday trading allowing employees to buy or sell holiday throughout the year. • Salary Sacrifice cycle to work scheme. • Auto enrolment pension scheme with 1 x life assurance. About the role: As a IT 2nd Line Engineer, reporting to the IT...

DK Recruitment are seeking a 2nd Line Engineer Engineer on behalf of our client based in Cardiff. This is an exciting opportunity to work for a growing Managed Service Provider going through an exciting period of growth. As part of a dynamic and highly skilled team of engineers, you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. We are looking for someone with a minimum of 3 years IT support experience preferably in the managed services space but this inst essential. Location: Cardiff Sector: Managed Service Provider Duties * Provide 2nd Line Support either directly from the customer or escalated from the 1st line team * Provide assistance by phone, email and/or using a ticket management system * Update the internal systems with issue resolution details Tech stack * Microsoft Remote Desktop Services * Network Support * Microsoft 365 & Azure * PowerShell * Windows Server * VMware &...

Job Title: 2nd Line Support Engineer Location: Maldon, Essex Salary: Up to £35,000 per annum Are you a skilled IT professional with 5+ years' experience and expertise in Microsoft technologies? My client are looking for a 2nd Line Support Engineer. You'll resolve technical challenges, perform server upgrades, and contribute to key IT projects. Key Responsibilities: Resolve 2nd line support issues and manage escalations. Plan and execute server upgrades and system improvements. Maintain and administer Windows Server, Active Directory, and Microsoft 365. Troubleshoot networks and support virtualization platforms (e.g., VMware, Hyper-V). Collaborate with the team to ensure system security, performance, and compliance. Requirements: 5+ years in IT support, with in-depth Microsoft expertise. Strong knowledge of networking, server upgrades, and virtualization. Relevant certifications (e.g., Microsoft, CompTIA) are a plus. What We Offer: Salary up to £35,000. Professional...

2nd Line Support Engineer About the Role Are you a tech enthusiast with a knack for solving problems and a passion for cutting-edge retail and hospitality technology? Our client is seeking a 2nd Line Support Engineer to join their team in Hemel Hempstead. This exciting role focuses on supporting EPOS, POS systems, kiosks, digital displays, and a range of other technologies essential to modern retail and hospitality environments. In this role, you'll ensure the seamless operation of technical systems, swiftly resolving issues and contributing to the overall success of their clients' businesses. This is a fantastic opportunity to work onsite in a collaborative, fast-paced setting. Key Responsibilities Provide 2nd-line support for EPOS, POS systems, kiosks, digital displays, and peripheral devices. Troubleshoot and resolve software, hardware, and networking issues in retail and hospitality settings. Collaborate with 1st Line Support to handle escalations and deliver timely...

Join a UK-based MSP/MSSP, passionate about delivering exceptional IT services and solutions. With a team which thrives on collaboration, innovation, and ensuring their clients succeed through technology. As a part of the team, you’ll work in a fast-paced, engaging environment where you’ll have the opportunity to grow your skills and advance your career. Overview Are you a driven 2nd Line Support Engineer looking to join a dynamic Service Desk team. The successful candidate will work alongside other Service Desk members to provide advanced technical support to clients, resolving escalated incidents and ensuring seamless IT operations for businesses of all sizes. This role is ideal for an engineer with a passion for troubleshooting, delivering outstanding customer service, and working with a variety of technologies in a fast-paced MSP/MSSP environment. Key Responsibilities Incident and Service Request Management * Act as a primary escalation point for 1st Line Support...

Our client is a nationally recognised leader in IT support services and managed services, with multiple awards for excellence. Due to growth and expansion, they are looking to recruit a Senior Engineer with a strong technical background in 2nd/3rd line support. You will be responsible for the following: * Provide 2nd/3rd line support for desktop, server, and network issues. * Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions. * Manage and maintain client IT infrastructures, including servers, networks, and applications. * Monitor system performance and reliability, implementing necessary updates and patches. * Assist with the planning and implementation of various IT projects including client migrations. What we are looking for: * Strong knowledge of Microsoft 365/Azure - Managing Microsoft Azure & Office 365 including Conditional Access, Azure AD Connect, Exchange Online/Hybrid, SharePoint, Teams,...

Job Role: 2nd Line IT Support Engineer (MSP) Location: Ormskirk Salary: £26 - 28k plus Medicash, free parking, + more benefits The Opportunity for you... Are you currently working at 1st or 2nd line on a service desk, and looking to join a company that offers training, development, and progression? Then this is the job for you. Due to contract wins, our client is looking to add to their service desk team. As a 2nd line IT Support Engineer, you'll be based in the Ormskirk office for an MSP who provide solutions to a range of clients. These have recently won contracts and in turn, needs to grow out their support team. Safe to say they're heading in the right direction. The service desk manager strongly encourages the development of his team and is keen for his employees to constantly upskill and in turn be offered promotions - a perfect opportunity for somebody wanting to progress their career. Ideally, we'd be looking for someone who has: * Previous experience in either a...

Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities * Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure * Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example * Document Handling skills in writing procedures and work instructions * Assisting in Problem Management Incident...

2nd Line Service Desk Engineer Ashford, Kent Essential Requirement: Driving license for onsite client visits Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? * Would you enjoy a mixture of on-site client work and office-based tasks? * Does hybrid working after probation sound appealing? Look no further! Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting. You will encounter a variety of technologies, including: * Microsoft 365 * SharePoint * Intune * Active Directory * Networking This role will allow you to continuously expand your skill set. What We Are Looking For: * Excellent technical and communication skills * Strong customer service skills with a can-do attitude *...

Are you passionate about IT Support and seeking an exciting new opportunity? Our Client is a rapidly growing health care organisation and we are supporting their recruitment for an experienced 2nd Line Support Engineer who excels in customer service. This role offers the chance to join a company that is transforming health care with cutting-edge IT solutions. The Role As a 2nd Line Support Engineer, you will provide technical assistance to ensure the smooth operation of both the IT solutions and the wider business. You will address technical issues (hardware, software, OS, databases and networks) and contribute to the overall success of the IT team. Responsibilities: Provide technical support for IT-related queries, ensuring quick and effective resolution. Diagnose and troubleshoot technical problems, aiming to minimise disruption. Maintain high levels of customer service to ensure client satisfaction. Collaborate with the IT support team to enhance processes and user...