651 1st line support jobs found

Bristow Holland is seeking a proactive and customer-focused 1st Line Support Engineer to join a dynamic and growing business based in Ipswich. This company is committed to providing exceptional IT support and solutions to its clients. As they expand, they are looking for a talented individual to become part of their team and contribute to delivering high-quality service. As a 1st Line Support Engineer, you will be the initial point of contact for clients, responsible for providing technical support and troubleshooting a wide range of IT issues. This role offers an excellent opportunity for someone looking to advance their career in IT support within a fast-paced, dynamic, and supportive environment. Key Responsibilities: * Responding to customer support requests via phone, email, and ticketing systems. * Troubleshooting hardware, software, and network issues. * Escalating more complex problems to 2nd and 3rd line support teams. * Managing user accounts, permissions,...

First Line Support / Helpdesk Location: Sheffield 3 days per week (shift work - Nights paid x1.25 for Unsociable Shifts) Rate: £201.81 - £232.56 per day Duration: To 22/03/2025 + possible extension IR35: In scope To provide effective proactive monitoring of customer equipment and provide first line support and diagnostics for customers. What you'll need to succeed Must have experience of working in a first line service desk environment. Experience of triage and fault diagnosis is desired. You must have excellent communications skills as this is a customer-facing role. You must be comfortable with making high volume calls and speaking with people at all levels. You will need good computer skills and ability to manage several applications at once. This role will require a BPSS check which will result in additional background checks To ensure that calls are answered within targets. To accurately log, update and close event management tickets in a quality and timely manner as...

First Line Support / Helpdesk Location: Sheffield 3 days per week (shift work - Nights paid x1.25 for Unsociable Shifts) Rate: £201.81 - £232.56 per day Duration: To 22/03/2025 + possible extension IR35: In scope To provide effective proactive monitoring of customer equipment and provide first line support and diagnostics for customers. What you'll need to succeed Must have experience of working in a first line service desk environment. Experience of triage and fault diagnosis is desired. You must have excellent communications skills as this is a customer-facing role. You must be comfortable with making high volume calls and speaking with people at all levels. You will need good computer skills and ability to manage several applications at once. This role will require a BPSS check which will result in additional background checks To ensure that calls are answered within targets. To accurately log, update and close event management tickets in a quality and timely manner as...

1st Line Service Desk Analyst We have a fantastic opportunity for a Service Desk Analyst / 1st Line Support Engineer to join a vibrant and highly skilled team of support engineers to providing technical IT support to both internal and external customers. The position comes with training and development into 2nd line and beyond. The role is hybrid with 3 days on site in St Ives and 2 days from home. Main duties for the Service Desk Analyst / 1st Line Support Engineer: * The Service Desk Analyst will provide internal technical support for systems including server, desktop and networking infrastructure. * The 1st Line Support Engineer will complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers * Liaise with and build strong working relationships with stakeholders * Record all calls to ensure accurate information about the client’s systems is maintained and available to other support personnel and account managers. *...

1st Line Support Engineer – Kent – Consultancy - £22,000-£28,000 + Excellent Benefits   Overview: An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer.  They are looking for a dynamic and ambitious individual who prides themselves on providing a high level of delivery and expertise in their performance. The successful candidate will have experience working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service.   Role & Responsibilities: Responding to inbound calls effectively Logging customer issues, queries and requests into the internal ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA's, escalating problems when necessary Creating and maintaining infrastructure documentation tailored to...

We are partnering with a leading managed service provider in Newcastle, dedicated to offering top-notch IT solutions and support to a diverse range of clients. Our client prides itself on its innovative approach and exceptional customer service, making them a standout in the industry. They provide a nurturing and dynamic work environment where employees can excel and grow. Helpdesk Technician (1st Line Support) Newcastle/Onsite £25,000 - £27,000 Main Duties: Serve as the first point of contact for clients seeking technical assistance. Provide 1st line support through the helpdesk system, resolving technical issues efficiently and professionally. Troubleshoot and resolve hardware, software, and network issues. Assist with the setup, configuration, and maintenance of IT equipment and systems. Log and track support requests, ensuring timely updates and communication with clients. Escalate complex issues to higher-level support teams as needed. Maintain a high level of customer...

Support Technician Hardware Software PC/Laptops Peripherals Support Technician My fantastic client in Killamarsh is currently looking for a skilled and customer-oriented Support Technician to come on board. As a Support Technician, you will be responsible for providing technical assistance and support to our internal staff members. This includes troubleshooting and resolving hardware and software issues, performing PC builds and upgrades, maintaining printers, and creating/updating knowledge base articles. The ideal candidate should possess excellent communication skills, technical knowledge, and a passion for delivering outstanding customer service. Responsibilities: * Provide 1st line technical support to staff members via various channels such as phone, email, and in-person interactions. * Diagnose and resolve hardware and software issues related to PCs, laptops, printers, and other peripherals. * Perform PC builds, upgrades, and configurations, ensuring adherence to...

1st Line Support Helpdesk Analyst (Late Shift) Maidstone £23k - £28k DOE Hours: 14.30pm – 11pm Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Are you seeking progression to a 2nd line role, with long-term goals set towards 3rd line, all while being supported by a forward-thinking company? Looking for a company to invest in your Training? As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Duties * Provide Remote/Onsite 1st Line support to clients relating to their *core technologies - Microsoft...

About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. Role Overview You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements. As part of...

Kickstart Your IT Career with a Leading Managed Service Provider! Do You Have the Enthusiasm, Attitude, and Energy for IT Support? If you're ready to launc your IT career, we have an exciting opportunity with an industry-leading Managed Service Provider based in Redhill. Our client is experiencing substantial growth and is looking to expand their team. They manage over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers. They are seeking confident, personable, ambitious, and passionate IT enthusiasts eager to make their mark in the IT field. Job Title: 1st Line Support Technician Salary: £27,000 - £32,000 Location: Redhill (own transport essential due to location) Benefits: - 22 days annual leave, rising to 25 (accruing a day per year) - Performance-based bonus - Company laptop - Training opportunities - Frequent team social events Serving as the medium between the customer and the wider technical team, it will...

Title: IT Desktop Support The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the +100 countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; * Resolving End User Issues * Setting up new computers * Creating new users * Resetting...

Are you based around the West Midlands around the Birmingham area? We have a great role for you if so! Position overview As a Desk Side Support Engineer, you will be based within the Workplace Service Centre providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles. Please note the employer asks that you join a 12 week training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role. Responsibilities * Provide a single point of contact to internal colleagues reporting IT-related incidents. * Diagnose and resolve technical issues at the first level to minimise downtime for colleagues * Obtain both technical information and business impact to enable support teams to resolve incidents effectively. * Excellent ability to troubleshoot and problem solve Candidate requirements * Excellent communication skills * A...

Are you based around the North East Mayoral Combined Authority region. I.e. Darlington, Durham, Gateshead, Newcastle or Sunderland. We have a great role for you if so! Position overview As a Desk Side Support Engineer, you will be based within the Workplace Service Centre providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles. Please note the employer asks that you join a 12 week training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role. Responsibilities Provide a single point of contact to internal colleagues reporting IT-related incidents. Diagnose and resolve technical issues at the first level to minimise downtime for colleagues Obtain both technical information and business impact to enable support teams to resolve incidents effectively. Excellent ability to troubleshoot and problem solve...

My client based on the outskirts of Cheltenham has a new vacancy for 1st Line Technical Support. Dealing with lots of different enquiries and people at all levels within the business Do you have a year or two experience providing 1st line support? Do you want to work for an excellent local employer, with many ‘real’ benefits? Do you want to work somewhere that really looks after their employees? Do you want to work in a beautiful location, with super friendly people? These are all things that are on offer with my lovely client, so if you have some relevant experience, then please make contact to discuss further. Salary £25,000k-£28,000k Cheltenham outskirts PLEASE NOTE – YOU MUST BE ABLE TO DRIVE 1st & 2nd Line technical support (phone, email and in person). Log support tickets for all issues flagged, including daily checks. Management of incidents and requests and escalating to 3rd line support where necessary. Processing of requests, to include but not limited to new...

1st Line Support Engineer - Contract Vacancy IR35 Status: Outside Rate: £120/£130 p/d Contract Length: 3 Months Working Location: Bristol (Full-Time) - Hybrid working available after first month. My client has a requirement for two 1st Line Support Engineers on a 3-month contract. The client is a managed service provider that supports clients with their infrastructure, networks, and technology. The client has had internal team changes and requires support on their service desk while searching for a permanent solution. Responsibilities: Provide 1st line technical support via phone and email, resolving customer queries in a timely and efficient manner. Log all incidents and requests and ensure that they are appropriately prioritized and assigned to the relevant team for resolution. Monitor and escalate incidents to the relevant team or external vendor where required. Liaise with other teams and departments to ensure timely resolution of incidents and requests. Identify and...

1st Line IT Support - ServiceNow experience Our client is looking for Service Desk Analyst with strong (and recent) experience of ServiceNow. The role is initially a 3 month contract with a view to extend long term thereafter. This role will be based 3 days on site so ideally you will be commutable from Maidstone. The role will be supporting several hundred users so a previous background working in large corporate style environment would be a distinct advantage. You will be responsible for providing first line technical assistance and support to end-users and assisting with troubleshooting software and hardware issues. The role requires someone who is immediately available or at short notice due to the urgency of the role. Inside IR35 Hybrid working available  Market Rates - Depending on Experience  Key skills/experience ServiceNow experience – Essential Previous experience in a similar 1st Line / Service Desk / IT Helpdesk Support capacity Strong & in-depth technical...

IT Support Engineer - Kent - Hybrid - £30,000 per annum + Excellent benefits + career development Overview: An excellent opportunity has arisen with a large MSP based in Kent for a 1st Line Support Engineer to be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Setting up accounts for new users. Repairing and replacing equipment as necessary. Testing new technology. Administering Microsoft 365. Undertaking ad-hoc projects as instructed by the IT Manager and Management Team. Maintaining and...

Frontline Technical Support Engineer (SHIFTS) Hybrid – Swindon, Wiltshire We are currently hiring for a Frontline Technical Support Engineer to join our clients growing Service Operations team, who collectively deliver world-class, seamless 24/7 IT operations support, through effective system monitoring and providing a professional and provide highly engaged, and technically solution-focused team to our clients. You will be using tools, techniques, and initiatives to achieve best-in-class service, ensuring all clients and systems are optimised and updated during the most convenient times to maintain BAU functions. You will also act as a rapid response service, responsible for Major Incident Management, Incident Management, Restoring of Service, Advanced System Monitoring, and delivery of control system changes. This role will be hybrid with 2 days a week in the office and a salary of up to £29,000, a 5% Bonus, and a 20% Shift Allowance. Essential Duties and Responsibilities:...

Service Desk Analyst / 1st Line Support / Helpdesk Analyst Service Desk Analyst / 1st Line Support / Helpdesk Analyst - to £28,000 (DOE) -Brighouse, West Yorkshire, Leading service / support provider has a great opportunity in a truly amazing office for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum 12 months experience and a can-do attitude to join a rapidly expanding and award winning organisation who offers a superb career / progression opportunity to provide 1st line Helpdesk / Servicedesk support for internal / external customers, IT services and infrastructure teams. As a Service Desk Analyst / 1st Line Support / Helpdesk Analyst you will be responsible for resolving incidents, user queries and diagnosing faults or problems via ticketing systems to SLA's phone, help desk and remote sessions, escalating support cases to 2nd and 3rd line support where necessary and prepare, configure and maintain new and existing equipment....

1st Line Support Technician Onsite working Near Horsham, West Sussex Salary up to £27k plus excellent benefits package. *Must be able to pass a UK DBS check* We are looking for a 1st Line Support Analyst role based in my client's offices in Horsham. My client are a leading provider of ICT solutions to the education sector in the UK. With over 20 years’ experience, they have a proven track record of delivering high-quality, reliable, and quality solutions to school and colleges. With a team of experienced IT professionals my client are dedicated to helping their education clients get the most out of their technology. This is an exciting time to join as they grow to enhance their services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then this would be a great company for a talented and motivated individual who is eager to learn and grow. Key tasks and Responsibilities: * Under the guidance of the Network...

Job Title: Tier 1 Support Specialist Location: Eccles, Greater Manchester Salary: Competitive Job Type: Permanent, Full Time Start Date: ASAP An exciting opportunity has arisen to join us as an IT Support Specialist – Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality...

Are you an IT Service Desk, IT Helpdesk or 1st Line IT Support Engineer looking for your next career move? Are you a customer centric individual who loves problem solving and ensuring that all end user computing is achieving maximum uptime? We are looking for 2 individuals to join the team at present. If you are keen to join a friendly, collaborative and highly knowledgeable IT Support team that will allow you to upskill and progress to new heights, please read on… Role: 1st Line IT Support Engineer aka IT Service Desk Engineer, IT Support Engineer, IT Service Desk Analyst, 2nd Line Support Engineer, 1st Line Support Engineer, Desktop Support   Location: Head office is in Retford – commutable from Sheffield, Lincoln, Nottingham, Doncaster, Mansfield , Chesterfield Salary: £23k - £25k base salary + fantastic benefits   What you will bring to the table: You will be joining a highly knowledgeable team of individuals, giving you that opportunity to work with a variety of...

IT Support Engineer (1st Line Support) Bristol Monday to Friday £23,500 to £26,500 + Benefits Package IT Support Engineer (1st Line) required by a really stable & innovative IT MSP (Managed Service Provider) based in modern offices in the centre of Bristol.  As you will work closely with the Directors and competent 2nd & 3rd Line IT experts, your skills will develop quickly. Candidates will need to have experience of 1st line IT Support. Microsoft 365 and SharePoint knowledge are key for this role.  The small and collaborative team are growing as the business is expanding. The job is really varied as you will deal with a wide range of IT issues. You will remain calm under pressure as you communicate with people to solve their IT problems. This job offers the chance to receive training and development, learn quickly from experienced people and join a thriving smaller business.  This is a great chance to hold a varied role in a driven and personable company. The IT...

Graduate IT Support Engineer (1st Line Support) Bristol Monday to Friday £23,500 to £26,500 + Benefits Package Graduate IT Support Engineer (1st Line) required by a really stable & innovative IT MSP (Managed Service Provider) based in modern offices in the centre of Bristol.  As you will work closely with the Directors and competent 2nd & 3rd Line IT experts, your skills will develop quickly. Candidates will need to have a degree (or equivalent) in IT or similar subject.  Microsoft 365 and SharePoint knowledge are key for this role.  The small and collaborative team are growing as the business is expanding. The job is really varied as you will deal with a wide range of IT issues. You will remain calm under pressure as you communicate with people to solve their IT problems. This job offers the chance to receive training and development, learn quickly from experienced people and join a thriving smaller business.  This is a great chance to hold a varied role in a...