298 1st line support analyst jobs found

Role Overview As a 1st Line Support Analyst, you will provide essential first-line support to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from 8am to 11pm, with later shifts occurring once every six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. Responsibilities Adhere to IT support procedures and manage escalations effectively. Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a technical audit trail of completed work for management and engineering reference. Take ownership of a designated customer base,...

1st Line Support Woking £25-27,000 + Bonus + Benefits + Career Development Our client, a systems integrator and managed service provider is seeking a First Line Support Analyst to join their Service Desk Team. This role is a great opportunity for an experienced 1st Line Support Engineer to join a fast-growing MSP, who can provide you with unrivalled career opportunities.  Role Overview: The First Line Support Analyst will play a hybrid role, with shifts between Leatherhead and home. The individual will handle all incoming support tickets, emails, and calls, ensuring timely and effective resolutions. Key tasks will include system data manipulation, periodic reporting, and continuous enhancement of service quality. Essential Certifications for First Line Support Analyst: CompTIA Network+ MS-900 or AZ900 Desired Experience: Previous engagement in a Service Centre, adeptness with SLAs, and ticketing systems. Technical affinity towards Microsoft, Networking, or Unified...

IT Service Desk Analyst – Nottingham / Hybrid £25,000 - £28,000 + bonus, 35-hour work week and great benefits   This multi-site and fast-growing organisation require an experienced IT Service Desk Analyst, to provide son-site and remote support to more than 1300 end-users. As an internal IT Service Desk Analyst, you will be responsible for the diagnosis and resolution of incidents and service requests, including escalation to the appropriate teams.   This will be a hybrid position, with the expectation of at least two days per week required in their Nottingham office. The core hours that the team work are between 8am-5pm, so no on-call is expected with this position.   Package: Bonus opportunities 35-hour work week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more.  Experience: Ability to effectively prioritise and execute tasks in a fast-paced setting. Active...

IntaPeople are working with a long-standing client based in Bridgend. Due to continued growth, they now require an Information Technology Support Technician to join their small but busy IT department. You will play a pivotal role in maintaining and supporting their IT systems, and providing technical support with a security first approach to all aspects. Your primary focus will be providing technical assistance to end users, application support, troubleshooting issues, and ensuring smooth operations across the organisation. You will be responsible for ensuring the IT helpdesk queue is always priority and be involved in large area of the IT estate. Essential Skills: Previous experience as a IT Support Technician or 1st line support analyst Strong understanding and knowledge of Windows operating systems, Windows Server and Microsoft 365 Experience with Active directory and Server administration Familiarity with IT helpdesk systems and ticketing management systems...

IT Service Desk Analyst (1st Line Support Analyst) – Bristol Are you passionate about delivering exceptional IT support and client service? Join Sharp IT Services as an IT Service Desk Analyst, where you’ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated team to provide top-tier support to a diverse client base, with opportunities for personal development and technical growth. Key Responsibilities: * Manage and resolve support tickets, ensuring clear communication with clients. * Meet Key Performance Indicators (KPIs) to maintain a high standard of service. * Continuously develop technical skills to enhance your expertise. * Prioritise daily tasks in line with client expectations. * Act as a positive and professional representative of Sharp IT Services. What We’re Looking For: * Friendly, personable, and professional approach. * A passion for growing your IT skills and...

IT Service Desk Engineers Hybrid Working - Birmingham, West Midlands/Remote Working £25,000 Per Annum Plus Corporate Benefits Our client, a leading business management services consultancy is currently going through an exciting Digital Transformation journey and require customer service focused, Midlands based Service Desk Analyst's to join them on a full time basis, and support their strategic project initiatives. Our client is open to candidates at all levels for these roles, including graduates, and people who have previously worked in contact centres/call handling type roles. Strong communication, aptitude, and attitude are key. These positions will be on a shift rota basis; 24 hours over 5 days, working a 3-shift rota, so flexibility is needed. Role Purpose: Provide first-line IT support services to employees worldwide, ensuring prompt incident resolution, request fulfilment, and excellent customer service The role requires troubleshooting technical issues, maintaining...

IT Technician (2nd Line) Birmingham – Onsite Salary: £28,000-£30,000 + Benefits Education Support The Company I am currently working with an Education MSP in Birmingham who are looking for an IT Technician (2nd Line Support) to join their growing team. This company is offering an excellent opportunity for professional growth and development with the ability to get hands-on with new Technologies and complex Configurations. They are looking for someone highly motivated, confident, enthusiastic about taking on new challenges and has the willingness to learn. There are further opportunities to go into Infrastructure and Senior Support with regular technology training sessions! Benefits Annual Leave 20 days + bank holidays Company Pension scheme Training and Development Opportunities from the first day Company socials Employee Assistance Programme Private Healthcare Free Onsite Parking The Role/Responsibilities Provide 2nd Line Support to the user base,...

Service Desk Analyst – (Service Desk, DNS, DHCP, Networking, Active Directory, AD, Windows, Server, o365) – Permanent – Home Based Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client who have their head office in Manchester. Location: Home Based with some travel Salary: Up to £32,000 per annum D.O.E Skills/Requirements for the Service Desk Analyst: * Previous experience in a similar role * Extensive Active Directory * o365 experience * Experience of working with remote monitoring tools * Windows desktop support versions 8 and above * Any experience of Windows Server is highly desirable Start date is ASAP for the Service Desk Analyst The Service Desk Analyst will be responsible for: * Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner * Being the...

2nd Line Support Desk Analyst Maidstone Up to £32k * Are you looking for a local company to join in a 2nd line Support Capacity? * Great opportunity to upskill and undertake further training * Good progression to 3rd line if required As a 2nd line Helpdesk Analyst, you will be responsible for providing high-quality technical support to our customers. You will play a key role in troubleshooting, resolving complex issues, and ensuring customer satisfaction. Your expertise in 2nd line support will be crucial in handling escalated issues and providing guidance to junior team members. To be successful in this role, you should have experience in working with different technologies, including MS Server, Desktop, Active Directory, and Networking. A can-do attitude, strong customer services skills, and excellent technical and communication skills are essential. Key Duties * Incident Management: Efficiently diagnose and resolve complex technical issues escalated from 1st...

IT Service Analyst - Sheffield - £25 - 27K An established client of ours in the Technology sector are looking for a Service Analyst to join their internal IT department, on a permanent basis. The successful candidate will Work as part of a team to provides 1st line level technical co-ordination, support, and delivery of first line offerings. This will Incident and Service Request include ticket logging and progress to resolution, issue investigation and first-time fix resolution for unlocks and advice and guidance. This is an office based role in their Sheffield office. Roles & Responsibilities: Operate on a 1st line technical level with internal and external teams to ensure working practices are executed effectively and service levels achieved Ensure updates are recorded on the IT Service Management platform and end users are communicated to within relevant timescales. Own tickets through to conclusion Telephone, email and self-service management of logged tickets. Will...

Job Role: 1st line IT Service Desk Analyst Location: Liverpool Salary: £24 - 26k plus standard benefits The Opportunity for you… Are you currently working on a service desk looking to join a company that offers progression? Or maybe you have a passion for IT but haven't yet managed to get your foot in the door? Then this is the job for you. As a 1st line IT Service Desk Analyst you will be working for a leading delivery and logistics provider based in their Liverpool office. With online shopping rapidly taking over the high street this could not be a better time to start working for a continuously growing delivery company! Rachel (your line manager) strongly encourages the development of her team and is keen for her employees to constantly upskill and in turn be offered promotions - a perfect opportunity for somebody wanting to gain experience. You will be working alongside the 7 excellent Service Desk Analysts fixing IT issues from internal colleagues and external customers...

Job Role: 1st line IT Service Desk Analyst Location: Liverpool Salary: £24 - 26k plus standard benefits The Opportunity for you… Are you currently working on a service desk looking to join a company that offers progression? Or maybe you have a passion for IT but haven't yet managed to get your foot in the door? Then this is the job for you. As a 1st line IT Service Desk Analyst you will be working for a leading delivery and logistics provider based in their Liverpool office. With online shopping rapidly taking over the high street this could not be a better time to start working for a continuously growing delivery company! Rachel (your line manager) strongly encourages the development of her team and is keen for her employees to constantly upskill and in turn be offered promotions - a perfect opportunity for somebody wanting to gain experience. You will be working alongside the 7 excellent Service Desk Analysts fixing IT issues from internal colleagues and external customers...

We have a current opportunity for a 1st line support on a permanent basis. The position will be based in Derby. For further information about this position please apply. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy

IT Service Desk / Support Analyst Cullompton Do you have experience of 1st/2nd Line IT Support? Are you passionate about providing great customer service? If "YES" then we want to hear from you! The position involves: Being part of a distributed Service Desk team, resolving reported incidents and fulfilling service requests on behalf of users based at multiple sites across the UK. Triaging, supporting and troubleshooting a variety of IT services and systems including typical IT windows-based software as well as line-of-business applications across Warehouse Management, Transport Management and Back Office. Supporting and deploying a range of IT hardware assets including PCs, Laptops, Mobile Devices, Warehouse Devices, Printers and all associated peripherals. Supporting business changes such as new site openings, closures and office moves. Effectively communicating with users of all levels of seniority and IT proficiency by telephone, email and through our ITSM tool. Ensuring...

IT Service Desk / Support Analyst Eurocentral Do you have experience of 1st/2nd Line IT Support? Are you passionate about providing great customer service? If "YES" then we want to hear from you! The position involves: Being part of a distributed Service Desk team, resolving reported incidents and fulfilling service requests on behalf of users based at multiple sites across the UK. Triaging, supporting and troubleshooting a variety of IT services and systems including typical IT windows-based software as well as line-of-business applications across Warehouse Management, Transport Management and Back Office. Supporting and deploying a range of IT hardware assets including PCs, Laptops, Mobile Devices, Warehouse Devices, Printers and all associated peripherals. Supporting business changes such as new site openings, closures and office moves. Effectively communicating with users of all levels of seniority and IT proficiency by telephone, email and through our ITSM tool. Ensuring...

Helpdesk Analyst is required to join a buoyant software business based in Brighton. Within this role you will provide first line support to customers – resolving or escalating issues as appropriate. The ideal candidate here will be passionate about IT with great customer services skills and a strong desire to learn. This role could suit you if you have recently completed an IT based college course or if you have some technical support experience and are looking for the next step in your career. This is a hybrid working role. Key Responsibilities: * Respond to 1st line support queries through multiple channels * Provide efficient, professional and empathetic support to customers * Install and configure computer systems and software * Manage user accounts, including account creation and deletion * Maintain office devices and software * Contribute to team projects and suggest improvements to processes and systems * Follow agreed procedures to identify, register...

Role: 1st line helpdesk Analyst Location: Derby Salary: £25,000 - £30,000 Are you ready to kickstart your IT career with a dynamic and forward-thinking company? We're looking for a Helpdesk Analyst to provide exceptional first-line IT support to our employees in Derby, across the UK, and internationally. What You'll Be Doing: Managing the company helpdesk portal and responding to tickets via phone, IM, or email in line with SLAs. Providing Tier 1 IT support and escalating complex issues to second-line support when needed. Setting up and supporting users with hardware, software, and accounts as part of our starter and leaver process. Administering key systems like Active Directory, Azure Entra, Microsoft 365, VOIP, and more. Collaborating with third-party vendors to resolve technical issues. Offering remote support for users in the UK and internationally. Documenting procedures, creating user-friendly guides, and maintaining the knowledge base. Supporting conference room audio,...

Service Desk Analyst / 1st Line Support / Helpdesk Analyst Service Desk Analyst / 1st Line Support / Helpdesk Analyst - to £29,000 (DOE) Brighouse, West Yorkshire, My award winning client has a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting internal and external customers and infrastructure teams. As a Service Desk Analyst / 1st Line Support / Helpdesk Analyst you will be responsible for resolving incidents, user queries, diagnosing faults or problems via ticketing systems to SLA's phone, help desk and remote sessions, escalating support cases to 2nd and 3rd line support where necessary and prepare, configure and maintain new and existing equipment. Technically you will have experience of Windows 11, Office 365 and ideally Windows Server, Active Directory and Group Policies. Any experience of network hardware...

SDL Solutions Limited is seeking an IT Service Desk Analyst based across 4 offices. You will act as the first point of contact for 280 users, based across 4 offices, to report IT related issues and faults to. The primary objective of the role is to provide first time resolution with good customer service. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to one of their 2nd line specialist teams to investigate and resolve. You will be responsible for logging tickets in their ITSM platform, problem management and ensuring the assets are all correctly tracked using their asset management process. In addition to this, you will have the opportunity to be involved in delivering key projects to their end users and assisting with the adoption of new technology such as Microsoft 365, including SharePoint, OneDrive and Teams. Main duties * Be the first point of contact for users, logging and responding to...

We are looking for a proactive Technology Enthusiast to join us as a Service Desk Analyst for Bangalore. You will provide first-line support, utilizing your expertise in Active Directory Management, O365 admin console management, and Incident, Request, and Access management. A passion for technology, excellent analytical skills, and the ability to thrive in a cross-cultural environment are key attributes we seek. If you are curious, driven, and eager to explore new possibilities, we'd love to talk to you about this exciting opportunity. About You - experience, education, skills, and accomplishments Bachelor's degree in Computer Science, Engineering, Mathematics, etc or equivalent experience. Minimum 5 years of experience in Troubleshoot and resolve complex hardware, software, and network-related problems Oversee ticketing experience Mentor and coach IT Support Services staff. It would be great if you also had . . . Proven troubleshooting skills within a support...

Your new company An opportunity has arisen with an award-winning, high-profile organisation based in THE HAPPIEST CITY in the UK. They are undergoing major digital change and are now in need of a seasoned, confident, reliable and friendly 1st Line IT Technician to join their infrastructure teams. Your new role You will play a key role as part of technical infrastructure services working collaboratively to drive the business forward. In this position you will work with the team to prepare Windows 11 machines ready for deployment and assist to clear a backlog of tickets on the service desk. Generally, issues will be regarding Windows 10/11, Office 365 and other in-house applications. What you'll need to succeed Experience within an end user support role within an enterprise level environment Experience building Windows machines ready for deployment (DELL) A strong understanding of support processes within a Windows ecosystem Active Directory and Group Policy management What...

Are you looking for a new role as an IT Support Analyst? Have you got experience of working in 1st line support or on an IT Helpdesk? Do you want to become part of a growing business that has IT at the heart of their operation? Kingscroft has been engaged to recruit for an IT Support Analyst for leading logistics and delivery business. As the ideal candidate you will have a background in IT Helpdesk and 1st line support and a solid understanding of Microsoft 365 and Windows 10 coupled with a general understanding of a range of hardware and business applications . The role is a fantastic opportunity to develop skills beyond 1st line and to support a huge range of desktop applications and hardware across the office , depot , warehouse , supplier and customer base. Main duties will include: Work as part of the IT Support team on a shift basis to provide coverage across shifts including participation in an out of hours rota. Investigation of all hardware / application related...

Location: Birmingham (On-site 2 days per week) Contract Type: Full-Time Salary/Rate: £25,000 Are you passionate about providing excellent IT support and looking for your next challenge? We’re seeking a skilled Service Desk Analyst to join a dynamic team and deliver top-notch 1st Line Triage support. This is a hybrid role, requiring 2 days per week in our Birmingham office. Key Responsibilities for the Service Desk Analyst: * Act as the first point of contact for IT issues, providing 1st line triage and resolution. * Manage, escalate, and resolve tickets using the service desk system. * Perform user account management tasks, including password resets, group policy updates, and user creation in Active Directory. * Troubleshoot hardware, software, and connectivity issues across a range of devices. * Maintain a high standard of customer service, ensuring timely communication and issue resolution. Key Requirements for the Service Desk Analyst: * Hands-on experience...

Role: IT Support Engineer Location: Blackburn Salary: £26,000 - £31,000 DOE Our client, a successful family run business are growing their team and looking for an enthusiastic 1st/2nd Line IT Engineer to help support their internal user base and assist with current and future IT projects. This is a hybrid role, office attendance is required 3 of 5 days per week. Responsibilities: Provide 1st and 2nd Line IT Support to an internal user base of 250+ Log, triage and resolve incoming tickets Build, maintain and install hardware across the office Software support including installation Manage user accounts, giving access and permissions where necessary Ensuring efficient running's of all IT equipment Asset management, ensuring it is kept up-to-dateTechnical Skillset: Active Directory / Group Policies Microsoft Office Suite Cloud platforms (Azure Entra ID) Office applications including SharePoint, PowerShell, Intune Exchange Knowledge with virtual servers is desired but not...