383 1st line it support jobs found

Job Title: Temporary 1st Line IT Support Job Type: Temporary Hours: 8am - 4pm, Monday to Friday Start Date: Immediate! Pay Rate: £11.44 per hour Description: First Recruitment Services is looking for an enthusiastic and motivated Temporary 1st Support IT Technician to join our client's team in Woldingham, near Caterham. This is an excellent opportunity for an individual with a passion for IT support and a commitment to providing exceptional service. Key Responsibilities: * Provide first-line IT support to users, assisting with basic troubleshooting and resolving hardware and software issues. * Be the first point of contact for any IT issues and queries. * Ensure timely and effective resolution of support requests. * Maintain accurate records of support requests and resolutions. * Work collaboratively with other IT team members to ensure smooth operation of IT services. Requirements: * Basic understanding of IT support and troubleshooting. * Strong...

Are you someone that is looking for a break into IT? Do you have great people and communication skills? Are you experienced in 1st Line IT Support sorting out the basic IT issues - have you turned off / on again? Have you rebooted? All the time being friendly, calm, helpful and professional? Are you available asap for 6 months or so? If 'yes' we could have a lovely little contract for you! Location: Houghton Regis, Beds Rate of Pay: £12.74ph rising to £13.74ph after 12 weeks Benefits: additional holiday pay free parking Days/Hours of work: Mon- Fri 9am 5pm (35 hours per week) Overview of the role: * 1st Line Technical Support using Service Desk Software (Samanage). * undertake UAT testing with the team when required * Provide efficient and effective support to system users. * Ensure that service desk requests are logged and processed efficiently, effectively and in a timely manner * Resolving tickets on a 1st line level and where necessary, take detailed...

We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire. MFK Recruitment has successfully recruited 40 IT professionals for this well-established company in the past 5 years, 30 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure • To ensure service level agreement standards are met • To promptly complete any admin paperwork and documentation • Keep accurate records of all site information using IT Service Management tools • Promote best practices and adhere to change control process • Accurately plan and organise a working week • Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: • Experience in using...

Our reputable client is seeking a 1st Line IT Support Technician to join their friendly team. The successful candidate will be based at my client’s office in Reigate, there will be some local travel in Surrey to Education customers. MFK Recruitment has successfully recruited 40 IT professionals to this client within the past 5 years, 30 are still with the company too! They retain their staff due to the excellent culture and progression opportunities. 1st Line IT Support Technician - Day-to-day Responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure • To ensure service level agreement standards are met • To resolve incidents escalated from 1st line support team • To promptly complete any admin paperwork and documentation • Keep accurate records of all site information using IT Service Management tools • Promote best practices and adhere to change control process • Accurately plan and organise working week • Review scorecard weekly...

1st Line IT Support- Peterborough - £25,000 to £30,000 Principal IT are working with a rapidly growing business based in Peterborough which have a couple more offices in Yorkshire. Our client pride themselves on been a Microsoft Gold Partner whilst also delivering a premium level of support. They are currently on the lookout for a 1st Line IT Support Engineer to join them on a permanent basis. This business has seen rapid growth throughout the 2023 and shows no signs of slowing down in 2024. To be successful in this role they are looking for someone who can adapt to a variety of challenges, your responsibilities on within this role will include working alongside the Tech Fix team to help resolve tickets and create content to help prevent and ease the future tickets. Windows Server Environments Office 365 environments Active Directory/Azure Active Directory Windows 10/Windows 11 Troubleshooting Firewall Troubleshooting Office 365 Backup ProductsEssential Skills: A huge passion...

1st Line IT Support Assistant Salary: £22,308 - £23,000 / Pro-rata (Depending on Experience) Hours: Monday - Friday, 9am - 5pm Full-Time or Part-Time considered Location: Halifax Type: Permanent Are you passionate about IT and eager to grow in a supportive and down-to-earth environment? Our client is looking for a motivated 1st Line IT Support Assistant to join their growing team. If you thrive on challenges, enjoy problem-solving, and value trust and accountability, this could be the perfect role for you. Key Responsibilities: Reset passwords and verify user identities in compliance with GDPR. Troubleshoot internet connectivity, wireless systems, and other technical issues. Perform on-site tasks, including running cables, installing cameras, and setting up equipment. Provide hardware and software support, including Office 365, Linux, and server maintenance. Address various IT queries efficiently, identifying and implementing the best solutions. Manage tasks using Google Docs...

1st Line IT Support - Junior. Based in Kings Lynn, Norfolk, I have a new requirement for an Junior 1st Line IT Support /1st Line IT Helpdesk person with 3-6 months experience within an IT role. This is a varied IT role with my client offering training and progression!! Please note this role is 100% office based (offers no WFH). You must have experience/technical skill in the following: * 3-6 months within an IT role * Good knowledge of Microsoft office * Excellent customer service approach / organisational skills * Team player but also able to work alone * Ensures tasks / actions are completed * Excellent written and verbal skills * Can do approach!! Role involves: * First point of contact for all enquiries into the IT Office (mainly over the phone), converting end user requests / incidents into Tickets (30-35 tickets per day) * Keeping the ticketing system up to date and chasing resolvers and end users for updates on their tickets * Field / assign...

1st Line IT Support Engineer - Contract Vacancy Rate: £150 - £160 p/d Working Location: Witham, Essex - Onsite Contract Length: 5 weeks (potential for extension) My client has a requirement for a 1st Line Helpdesk Engineer on a 5 Week contract. The client is a Managed Service Provider who helps Essex businesses and charities to achieve success by keeping systems operational, data secure and teams empowered with the right tools for the job. They require a 1st/2nd Line Helpdesk Engineer to provide support and 'hit the ground running' during a busy period leading up to Christmas. Responsibilities MSP Experience (essential) . Provide 1st line support for hardware and software issues across multiple endpoints. Diagnose and resolve technical issues escalated from 1st line support. External support to clients. Manage and resolve complex technical incidents and service requests efficiently. Ensure all issues are logged, prioritized, and resolved working with a ticketing system,...

Job Description: 1st Line Helpdesk Engineer Department: Service Reporting to: 1st Line Helpdesk Team Leader/Service Director Company Description Long established and fast growing and dynamic company providing IT support services. They specialise in IT Support, Cloud and security services. Based in Basildon, Essex, they are a highly motivated organisation operating within a relaxed and friendly environment. This is an excellent opportunity to join a rapidly growing team within a well-established organisation. Your responsibilities will vary depending on the task at hand, however full training will be provided where required. Main Duties and Responsibilities * Provide remote 1st line IT support to our contracted clients via the phone/email * Contribute to the maintenance of our IT documentation database * After identifying the issue, you will talk the user through the required steps to resolve it or escalate to the relevant team as and when necessary Experienced...

1st Line IT Support Salary between £24,000 - £25,000 Rochester A highly established organisation is looking to add a member to their IT Helpdesk team, to assist users with 1st line issues. Duties will include: Analysis, diagnosis and resolution of software and IT issues Setting up new users hardware and applications Provide excellent customer serviceWe are looking for: Highly motivated individual Strong attention to detail Enjoys working in a fast paced environment Strong communication and interpersonal skill Good understanding of IT Systems Previous experience in a similar role (desirable) If you have experience please apply with your CV, for immediate consideration ! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental...

1st Line IT Support Engineer - Tonbridge - £26,000 - Great Training! Role: 1st Line IT Support Engineer Areas: Tonbridge Salary: £24,000 - £26,000 - Great Training! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Tonbridge. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: * Microsoft Office - Outlook, Word, Excel * Windows Desktop OS * Office 365 * Windows Server * Azure AD * Networking * Hyper-V The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively,...

Have you recently been working in Customer Services, OR, Customer Support? * Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: 1. A starting salary of £23,700 + overtime 2. You will be able to build your IT career in a strong team, committed to being "customer centric" 3. Enhance your IT skills But - You must be a good communicator with reasonable IT skills My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review of £25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: * Be the...

A 1st Line IT Support Technician preferably with 1 years experience is needed to join our team at Venom IT in Cheshire on a full-time basis.  Based and working within a busy IT Support office in a very well established, fast growing cloud services provider, Venom IT is looking for someone who can demonstrate strong customer service skills who wants to break into the IT industry with a fast moving, growing IT MSP company. Key responsibilities Receive, manage and record IT help desk requests received either by telephone, email or internally raised. Deal with and resolve helpdesk requests e.g. creation of new users, Active Directory management, e-mail account creation, backup maintenance, server checks, general IT trouble shooting. Create, monitor, respond and manage support tickets of company/user/activity on an incident management system. Basic installation, configuration and support of IT equipment (PC, server, laptops, printers etc). Analysis/ repair/ build of new or faulty IT...

1st Line IT Technician (Assisted Tech Support) Salford, 5 day's a week 8:30am to 5:00pm. £25,000 - £27,000 + Progression + Training + Company Benefits Are you an IT Support Engineer looking for an internal IT position in a rapidly growing company who value workplace culture and offer best-in-class training for their employees? Do you want to join a close knit team of industry experts who have gone from strength to strength over the past 45 years to build up a strong team that promote development and recruit from within? On offer is an exciting new position for an IT Support Engineer to join a skilled and expanding team, supporting the internal IT and infrastructure. This company specialises in accessible technology for vulnerable users and place innovation at the forefront of their business. In this role you will install bespoke IT equipment for schools, businesses and private customers across the Salford and Manchester area travelling to different sites when needed. You...

2nd Line Engineer - Sheffield ( 4 days per week onsite, 1 day per week WFH) Up to £40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business. Key Responsibilities: * Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line IT teams * Install, update, maintain, and support various software packages and...

Salary: £12.10 per hour (Living Wage Employer) Shift Uplift: £400 per month Location: Capgemini, Inverness, or Nairn Hours: Night shifts are (Apply online only) and Day shifts are (Apply online only) Typical shift pattern is a 3-week rotation: Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - Day Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off As a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients. What you'll do Respond to incoming requests via telephone, email, and web chat Log all requests in the appropriate call logging software Assign calls to relevant support teams Action Back Office requests as and when required Advise customers and support teams of known problems/workarounds Ensure customers...

1st Line IT Support Engineer Ripley (Office Based) £26,000 - £30,000 - plus £1,200 Bonus, Medicash cashback plan, cycle to work scheme, pension contribution match up to 7% Exciting opportunity for an ambitious IT Support Engineer. This is the perfect role for an individual at the start of their career who is looking for training and progression. You will be working for a well-established and international building materials specialist, supporting internal IT queries. In this role you will providing technical support for hardware, software, and network issues. You will manage the setup of new users using systems like Active Directory and Azure. Escalating unresolved or complex issues when needed. The ideal candidate will have either experience in a 1st line/IT support position, or will be a recent graduate in Networking, Cyber Security, Computer Science or similar. You will be familiar with VMware, Azure, Active Directory and Microsoft packages. You will have a friendly and...

Job Title: Senior IT Support Technician Location: Birmingham Salary: £30,505 - £33,882 per annum – SS4 Job type: Permanent, Full time University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards. The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students. We are TEF rated Silver, with a Good Ofsted rating. University College Birmingham has a unique collaborative partnership with the University of Warwick - Ranked ninth in the 2024 Guardian League Tables and 67th in the World QS University Rankings 2024. The Role: University College Birmingham is looking for a talented, experienced and driven Information Technology professional to join our growing Digital IT Services Department as a Senior IT Support Technician. The Technicians team within the Digital IT Services department provide an excellent...

Are you a 1st Line IT Support or Service Desk professional looking for a step up into 2nd line support? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry?  You will be providing 1st and 2nd Line IT Support as well as manging key accounts, being the bridge between the schools and the business. This is a brilliant opportunity to further develop your technical skills with a number of different clients, as well as developing some very rewarding client relationships in a highly rewarding industry.  Role: IT Support Engineer aka 2nd Line Support, 1st Line Support, Service Desk Analyst, Service Desk Engineer  Location: Aylesbury - Commutable from High Wycombe, Luton, Leighton Buzzard, Princes Risborough, Amersham, Oxford etc  Salary: £25k - £29k base salary + great benefits What you will bring to the role: Previous experience in an IT Support, preferably to 2nd Line Support role. Experience of working within a school,...

Are you an IT Service Desk Analyst or IT Support professional looking for your next career opportunity? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry?  You will be providing 1st and 2nd Line IT Support from a service desk, as well as manging key accounts, being the bridge between the schools and the business. This is a fantastic opportunity for someone who is currently working in a 1st Line IT Support or service desk role who is keen to move into a more 2nd line focussed position, maybe you feel that your progression opportunities are limited? Like what you hear...please read on... Role: IT Service Desk Analyst aka 2nd Line Support, 1st Line Support, Service Desk Analyst, 3rd Line Support  Location: Princes Risborough, Buckinghamshire  Salary: £25k-£29k + great benefits Working hours: Mon-Fri 8:30am-5pm What you will bring to the role: Previous experience in an IT Support, preferably to 2nd Line Support role....

Immediate Requirement: 1st Line Service Desk Support Analyst - 3 Months initially (Apply online only) a day inside IR35 Are you an experienced IT professional ready to make an immediate impact in a professional services environment? Join our Internal IT Service Desk team to deliver exceptional 1st Line IT support to end-users. Your Role: Provide first-line support for hardware, software, and network issues. Log and resolve incidents, adhering to Service Level Agreements (SLAs). Support onboarding/offboarding, including laptop builds with Intune and Autopilot. Deliver outstanding customer service, keeping users informed and supported. Maintain and update documentation to enhance efficiency. What You’ll Bring: Proven IT support experience in professional services. Strong knowledge of Windows OS, M365, and Active Directory. Excellent communication and problem-solving skills. Familiarity with basic networking and remote desktop tools.Start immediately and make a difference in a...

Are you passionate about IT and customer service? Join our dynamic team as a 1st Line Support Technician and play a pivotal role in supporting users across our clients site. You’ll be the first point of contact for IT support, ensuring smooth operation of hardware, troubleshooting issues, and contributing to key projects like system upgrades and security initiatives. Key Responsibilities: * Provide 1st line IT support to on-site and remote users, ensuring timely resolution of issues in line with SLAs. * Respond to and manage support tickets via the service desk. * Set up and configure new laptops, hardware, and user Remote Desktop/VDI instances. * Assist users with password resets and login issues using Active Directory. * Diagnose and resolve hardware-related IT issues, escalating complex problems to 2nd/3rd line support when necessary. * Monitor IT systems and manage inventory to ensure seamless operations. * Support the IT team in out-of-hours maintenance...

Job Advert: 1st Line IT Support Technician (Remote, Full-Time) Position: 1st Line IT Support Technician Location: Fully Remote Working Hours: Monday to Friday, 3:30pm - 12am Salary: £27,000 - £28,000 SF Recruitment are working with a well-respected and highly reputable business who are seeking a fully remote First Line IT Technician. This is a fantastic opportunity for a tech-savvy individual who thrives on solving problems, delivering exceptional customer service, and working in a fast-paced role. You must have a real passion for working in this sector and ideally wanting to progress further in this field. Therefore, if you're looking for that next step up in your career and looking to take on more responsibilities and want more exposure, then this could be perfect for you. Key Responsibilities: Handle all incidents and requests Process and ITIL best practices. Ensure all incidents and requests are acknowledged and responded to within the agreed Service Level Agreement...

1st Line IT Support- Scunthorpe - £25,000 to £30,000 Principal IT are working with a rapidly growing business based in Scunthorpe which have offices in Hull & Peterborough. Our client pride themselves on been a Microsoft Gold Partner whilst also delivering a premium level of support. They are currently on the lookout for a 1st Line IT Support Engineer to join them on a permanent basis. This business has seen rapid growth throughout the pandemic and shows no signs of slowing down a few years on! To be successful in this role they are looking for someone who can adapt to a variety of challenges, your responsibilities on within this role will include working alongside the Tech Fix team to help resolve tickets and create content to help prevent and ease the future tickets. Windows Server Environments Office 365 environments Active Directory/Azure Active Directory Windows 10/Windows 11 Troubleshooting Firewall Troubleshooting Office 365 Backup ProductsEssential Skills: A huge...