CV-Library
Dartford, UK
1st Line Support Engineer – Late Shift – Kent – Consultancy - £25,000-£30,000 + Excellent Benefits
Overview:
An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer working a late shift. If you thrive in a fast-paced environment and have a passion for IT support, this is the perfect role for you! This position requires working on a shift rota, covering afternoon to late-night hours (e.g., 3:00 PM – 11:00 PM or 4:00 PM – 12:00 AM). The ideal candidate will be dynamic, ambitious, and committed to providing excellent customer service while working within these hours.
Role & Responsibilities:
Responding to inbound calls effectively
Logging customer issues, queries and requests into the internal ticket management system
Providing 1st line Server, Network & Desktop technical support
Conducting hardware configurations and software installations
Managing and working to internal and customer SLA's, escalating...