232 1st 2nd line support engineer jobs found

Are you looking for a new exciting opportunity working as a 1st/2nd Line Support Engineer to be based in Princes Risborough? This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Main Duties of the Role * Providing remote second line support to customers whilst providing excellent service * Act as point of escalation for 1st Line Engineers and escalating tickets when required * Mentoring junior members of the team Your Skills and Experience * Previous experience in a similar position * Excellent communication skills, both written and verbal * Excellent troubleshooting skills * Experience of: Hyper-V, Office 365, DNS, DHCP, Server failures & System backups Salary * £24,000-£29,000 per annum

1st/2nd Line IT Support Engineer - Bradford - Up to £32,000 Role: 1st / 2nd Line Support Engineer Area: Bradford Salary: £24,000 to £32,000 An MSP client are looking to add a 1st or 2nd line support engineer to join their very dynamic IT department. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects. This is an outstanding opportunity for an IT professional to catapult their IT careers! Personality is key. We are looking for someone who has the right attitude, a thirst for technology and someone who is driven to succeed. Please do not waste anytime and apply right now! Skillset: ** Windows Server ** Active Directory ** Office 365 ** DNS/DHCP ** Azure AD ** Routing / Networks ** Excellent Customer Service Desirable: ** Firewalls ** Backups ** Security Benefits: ** Outstanding Training Programme ** Pension ** Paid for certifications...

1st/2nd Line IT Support Engineer - Bradford - Up to £32,000 Role: 1st / 2nd Line Support Engineer Area: Bradford Salary: £24,000 to £32,000 An MSP client are looking to add a 1st or 2nd line support engineer to join their very dynamic IT department. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects. This is an outstanding opportunity for an IT professional to catapult their IT careers! Personality is key. We are looking for someone who has the right attitude, a thirst for technology and someone who is driven to succeed. Please do not waste anytime and apply right now! Skillset: ** Windows Server ** Active Directory ** Office 365 ** DNS/DHCP ** Azure AD ** Routing / Networks ** Excellent Customer Service Desirable: ** Firewalls ** Backups ** Security Benefits: ** Outstanding Training Programme ** Pension ** Paid for certifications...

Unleash Your Technical Prowess in an Exciting MSP Environment! Are you a tech-savvy professional with a passion for delivering exceptional support services? Our fantastic client in Lancing, West Sussex, is seeking a rock star 1st/2nd Line Support Engineer to join their dynamic team on a permanent basis. Get ready to elevate your career to new heights! In this fast-paced and engaging role, you'll be at the forefront of a bustling Managed Service Provider (MSP), providing top-notch support to a diverse range of clients. You'll have the opportunity to showcase your expertise across a wide array of cutting-edge technologies, including Office 365, Windows, Active Directory, and Exchange. Key Responsibilities: Become a technical wizard, troubleshooting and resolving complex issues with efficiency and finesse. Master the art of Office 365 commissioning and onboarding, ensuring seamless implementation and adoption for our clients. Leverage your deep knowledge of Windows, Active...

Lloyd Recruitment is pleased to be working with a leading business in the Camberley area, actively seeking a 1st & 2nd Line Support Engineer to join their dynamic team. What's in it for you? Competitive salary between £28,000- £30,000 Hybrid working (1 to 2 days in the office) Free onsite parking Private medical healthcare Death in service benefit Eye tests Contractual sick pay Enhanced holiday entitlement increasing with years of service Monday to Friday, 37.5 hours per week About the Company: Our client is an MSP with ambitious growth plans. They stand out with a comprehensive range of cutting-edge IT solutions and support for SMEs across the UK. With nearly two decades of experience, they continue to lead the way in providing first-class IT services. The Role: As a 1st & 2nd Line Support Engineer, you'll play a crucial role in the team, handling 1st & 2nd line technical support queries via telephone and remote tools. Strong communication skills are essential,...

1st/2nd Line IT Support Engineer Our Client is currently looking for looking for a dynamic 1st/2nd Line IT Support Engineer to join their IT team. You will provide essential technical support to our clients, ensuring smooth operations and minimal disruptions. The ideal candidate will have strong troubleshooting skills and a passion for delivering excellent customer service. Key Responsibilities: Provide 1st and 2nd line IT support to end-users. Install and configure Windows 10 operating systems. Perform PC hardware repairs and maintenance. Troubleshoot and resolve issues with Office 365 applications (2013 version). Manage and maintain Active Directory and Exchange environments. Provide support for MacOS users. Assist with the setup, installation, and configuration of systems and software. Document issues, resolutions, and processes in the support ticketing system.Desirable Skills: Exposure to Microsoft Server Operating Systems. Familiarity with CompTIA A+ certifications or...

Junior Support Engineer  Berkshire / Hybrid  Up to £35,000 We are representing a leading Sports Tech client based in Reading who are looking for an enthusiastic, forward thinking individual to join their Support function. This role comes with the opportunity for broad exposure across development and networking.  If you are a 1st/2nd Line Support Engineer with a desire to learn new things, then this is a fantastic opportunity for you.  Skills required : - Linux  - Support  - Networking (bonus) As a small business this opportunity offers heaps of growth and leaning while working in a hot space which is Sports Technology.  This is not one to be missed and please reach out for further detail. (url removed) Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity...

IT Network Engineer - Are you a driven IT Network Engineer looking to join an innovative and forward-thinking company? Secure Innovation is expanding its IT team to support our growing global operations. We offer a competitive salary of up to £30,000, a range of excellent benefits, and the chance to work in a company where your contribution will make a real difference. Click to apply. At Secure Innovation, we specialise in the development of intelligent security solutions that protect valuable assets across the globe. With over 40 years of experience and offices in multiple countries, we continue to push the boundaries of technology while maintaining a close-knit, family-like culture. We are currently seeking an IT Network Engineer to join our Saltash, Cornwall office, where you’ll play a key role in supporting our network infrastructure. Why Secure Innovation? Competitive Salary: Up to £30,000 per annum Full-time hours: Monday – Thursday 08:00 – 17:00 and Friday 08:00 –...

1st Line Support Helpdesk Analyst Maidstone £23k - £28k DOE Hours: 8am - 4.30pm Mon - Fri Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Are you seeking progression to a 2nd line role, with long-term goals set towards 3rd line, all while being supported by a forward-thinking company? Looking for a company to invest in your Training? As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Duties * Provide Remote/Onsite 1st Line support to clients relating to their *core technologies - Microsoft 365,...

DON'T MISS THIS! Passionate Service Desk 1st/2nd Line Support Engineers Wanted! Elevate your career in the dynamic world of IT Support! We're on the lookout for Service Desk 1st/2nd Line Support Engineers to thrive in our client's fast-paced environment. Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the Service Desk 1st/2nd Line Support Engineers: Keep the IT Documentation up to date Manage multiple tickets Logging incidents via an advanced automated ticketing system Assist technical support requests within the team via phone and email Ensure good communication with both customers and staff Meet and exceed SLAsSkills Required for the Service Desk 1st/2nd Line Support Engineers: Strong written and spoken communication skills Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365) Ability to work independently and as part of a team Service Desk Experience Exceptional customer service...

IT Support Engineer 2nd / 3rd Line Location: Chester, CH1 6LT Salary: £26,000 to £34,000 depending on experience and qualifications + Annual Bonus Contract: Full Time, Permanent This is an exciting opportunity to join an established (18 years and counting) and successful IT Support and Services provider based in Chester. What’s on offer? • Mobile phone • Company bonus scheme • Optional company car can be provided as a percentage of salary • Holidays start at 20 days plus Bank Holidays PLUS 1 extra day for each year served after the 1st 3Years! • Christmas bonus, additional staff bonus provided every year • Flexible working, to be discussed (Generally 3 days office based / 2 days WFH Helpdesk) • Great working environment, relaxed culture, air-conditioned offices, workshop and kitchen facilities • Onsite parking available immediately outside our offices • Our engineers have received a pay rise & bonus every year for the last 18 years! IT Support Engineer 2nd / 3rd Line - The...

About _VOIS _VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About _VOIS India In 2009, _VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VO IS India supports global...

Job Title: IT Support Technician Location: Birmingham Salary: £27,344 - £29,659 per annum - SS3 Job type: Permanent, Full-time University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards. The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students. We are TEF rated Silver, with a Good Ofsted rating. University College Birmingham has a unique collaborative partnership with the University of Warwick - Ranked ninth in the 2024 Guardian League Tables and 67th in the World QS University Rankings 2024. The Role: University College Birmingham is looking for an experienced Information Technology professional to join our growing Digital IT Services Department as an IT Support Technician The Technicians team within the Digital IT Services department provide an excellent 1st and 2nd line support to...

Job Title: 2nd Line MSP Engineer Location: Liverpool Salary: £27,000 - £34,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Merseyside. The ideal candidate will have experience with: On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS/Azure Networks - Routers, Switches, Firewalls VoIP Systems Active Directory Office 365 & ApplicationsDay-to-day: Provide 2nd Line IT Support to a range of clients Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues....

2nd Line IT Support Engineer - Bristol - £32,000 - Hybrid After Probation! Role: 2nd Line IT Support Engineer Area: Bristol Salary: £27,000 - £32,000 - Hybrid After Probation! Interviewing Immediately - Please apply ASAP! A market leading client are looking to add an 2nd line support engineer to join their every dynamic IT department. They work with the latest technologies such as Office 365, Azure and now Server 2022. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects. This is an outstanding opportunity for a IT professional to catapult their IT careers! Personality is key. We are looking for someone who has the right attitude, a thirst for technology and someone who is driven to succeed. Please do not waste anytime and apply right now! Skillset: ** Windows Server - up to 2022 ** Active Directory ** Office 365 ** DNS/DHCP ** Azure AD...

IT Project / 3rd Line IT Support Engineer - £40,000 - Ringwood - Great Opportunity! Role: IT Project / 3rd Line IT Support Engineer Location: Ringwood Salary: £36,000 - £40,000 + Great Opportunity! Interviewing Immediately - Apply Now My client's are looking for an experienced IT Project Engineer/3rd Line IT Support Engineer to join a rapidly growing IT department. The successful candidate will be responsible for providing onsite and remote technical support for IT infrastructure, resolving issues and providing advice on technical solutions. Benefits: * On-site parking. * 20 days holidays + Bank holidays. * Holiday allowance rising with length of service. * Company Pension scheme. * Company- wide Bonus Schemes. * Use of company vehicle where appropriate * Staff chill space with dart board, sofa, TV, games & refrigerator. * Staff social events. Responsibilities: * Delivering single day projects and providing support on escalated tickets from the support desk. *...

1st Line IT Engineer Location: Birmingham Salary: £25,000 We are looking for an enthusiastic and customer-focused 1st Line IT Engineer to join my clients growing team at a leading MSP based in Birmingham. In this role, you will be the first point of contact for clients, providing essential technical support and troubleshooting for a variety of IT issues. This is an excellent opportunity for an IT Engineer eager to develop their skills and progress their career in a dynamic and fast-paced environment. Key Responsibilities: * Provide 1st Line Support, handling incoming technical queries from clients over the phone, email, and remote support tools, resolving issues efficiently. * Diagnose and troubleshoot a range of IT issues, including hardware, software, network, and connectivity problems. * Escalate complex issues to 2nd or 3rd line support teams when necessary, ensuring a smooth handover and resolution. * Accurately log, track, and update service tickets in the helpdesk...

Role: IT Field Engineer Salary: £30,000 - £35,000 Location: Manchester (Company van provided; car and business insurance required as backup) Overview of the Role: As an IT Field Engineer, you will provide 1st and 2nd line technical support to a diverse customer base across various bespoke environments. You will be responsible for maintaining a high level of customer service as the first point of contact for IT support queries, both remotely and on-site. This role requires a proactive individual who is comfortable diagnosing and resolving technical issues efficiently, as well as supporting junior team members. Key Responsibilities: * Provide 1st and 2nd line technical support across a wide range of IT systems and infrastructure, including customer desktop environments and server applications. * Deliver excellent customer service, acting as the initial point of contact for IT support queries. * Work within established incident management processes, ensuring that tickets are...

Role: Senior IT Engineer Location: Cheshire/Crewe Salary: £40,000 Benefits: 28 days Holiday, car allowance and pension Your Responsibilities: * Collaborate with and support our dynamic team, fostering a culture of success. * Harness your expertise to diagnose and resolve software and hardware issues, whether through remote networking or client site visits. * Deliver top-tier customer care, ensuring efficient problem resolution and maintaining clear communication with clients. * Provide 1st and 2nd line helpdesk support across various technical domains, including hardware, software, audio-visual, and telephone equipment. * Embrace flexibility by tackling additional duties as needed, rising to meet evolving demands. * Pursue Microsoft Certifications for IT Professionals, advancing your skills and knowledge base. * Conduct IT audits for new customers, delivering insightful reports and recommendations while engaging with clients to discuss findings. * Uphold my clients health and...

Role: 2nd/3rd Line IT Engineer Location: Bolton, Greater Manchester Salary: up to £33,000 DOE We are currently looking to recruit a Senior IT Engineer to join our clients growing team in an MSP environment. The successful candidate will be responsible for providing technical assistance to clients via remote networking and site visits. Previous MSP experience is highly desired! Responsibilities: To provide 2nd/3rd line IT support to clients on site and remotely Take ownership of all incidents and problems Provide exceptional customer service to all clients Create and update knowledge base articles Mentor and train the 1st line team Assist / be involved in the planning and delivery of projects Communicate efficiently to ensure swift resolution to end userTechnical Skillset: Windows Operating System 7/8/10/11 Office 365 and applications (Intune, SharePoint, PowerShell) Microsoft Azure / Entra ID Firewall configurations, installs Routing and switch installs DNS, DHCP, TCP/IP...

Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities * Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure * Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example * Document Handling skills in writing procedures and work instructions * Assisting in Problem Management Incident...

Are you a skilled IT support professional looking for an opportunity to focus on infrastructure support? We are seeking a proactive Junior Infrastructure Engineer to join our client's team of Engineers. In this role, you will provide hands-on technical support, helping to maintain and improve the IT infrastructure for both internal users and customers. You'll be a key player in ensuring seamless operations and security across a range of IT systems. This role is 50% BAU Support, and 50% Projects and Infrastructure support. This business is offering some great opportunities to be involved in IT Projects like migrations and the implementation of new equipment. They also offer training and industry certifications! Key Responsibilities: * Provide day-to-day support for IT infrastructure, including computer hardware, operating systems, and applications. * Install and configure hardware such as IP phones, mobile devices, and workstations. * Administer corporate servers, ensuring the...

IT Support Engineer Position: IT Support Engineer (1st/2nd Line) Location: Potters Bar, Hertfordshire, UK Salary: £28,000 - £33,000   A smaller, yet very successful, IT Service Provider in Hertfordshire has an exciting new opening for a 1st/2nd Line Engineer. You will join their team in supporting the infrastructure of high-profile customers. This business partners with leading tech vendors such as Microsoft, offering a plethora of services and solutions across IT, Cloud, Security, and Digital Transformation. Their customer base increases yearly, leading them to where they are today, one of the UK’s best rated MSPs with an extensive list of clients in the local area and further afield.    Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, resolving tickets, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating...

DK Recruitment are seeking a 2nd Line Engineer Engineer on behalf of our client based in Exeter. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. Duties Provide 2nd Line Support either directly from the customer or escalated from the 1st line team Provide assistance by phone, email and/or using a ticket management system Update the internal knowledgebase with issue resolution details Tech stack Microsoft Remote Desktop Services Network Support Office 365 & Azure PowerShell Windows Server Location: Exeter/2 days per week WFH. Benefits: Paying up to £32,000 DOE. 24 days annual leave + bank holidays increasing with length of service  Fully funded training & certifications. Private health care & dental care Regular company events If you are interested in this role,...