Associate, Site Reliability Engineer Support , Consumer Banking Group Technology

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels

Roles & Responsibilities

• Troubleshoot Recurring failures & participate in incident triages

• Troubleshoot issues, both from a production as well as a performance standpoint

• on-call to be able to respond during App failures

• Monitor critical applications and services to minimize downtime and ensure their availability

• Responsible for ensuring that the underlying infrastructure is running smoothly, and that systems and tools are working as expected

• Work across different teams, mainly operations and development

• Collaborate with developers to help with troubleshooting and provide consultation when alerts are issued

• Work on process improvements

• Guide the new team members, and mentor them as required

Requirements

• Total 3 to 4 years of proven work experience as a Site Reliability Engineer or similar role.

• Experience in UNIX Shell Scripting

• Experience in SQL

• Experience with data analysis

• Good understanding in HDFS, HIVE, SPARK, API (SOAP, and REST) and S3(good to have)

• Experience with Observability tools such as Grafana/Prometheus/App dynamics beneficial

• Collaborate and communicate asynchronously

• Excellent problem-solving skills and logical process thinking.

• Ready to work in 24x7 environment

• Ready to work in challenging work environment