Associate, Payment/Govt Banking & Specialist, Technology And Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Duties & Responsibilities

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions across Payment applications.
• Leading ongoing reviews of business processes and developing automation strategies.
• Plan the technology roadmap with an execution plan around it, the technology roadmap will not cover the future technologies, but, also cover the replacement of current set of applications
• Design and build enterprise applications for solutions which are used across multiple application (and hence multiple business teams)
• Effectively communicating your insights and plans to cross-functional team members and management.
• Be the primary point of contact and relationship manager for the local business, support unit, country and other technology/operations leaders Payment systems
• Providing leadership, training, coaching, and guidance the local technology team. This will include responsibility for hiring, training and performance management, change management, release management & problem management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.
• Responsible for Service delivery of the team with focus on SLAs and customer management ensuring no escalations.
• Managing stakeholder's relationship with different BU's and ability to manage escalated issues/ potential escalation
• Own Root cause analysis provide tactical and permanent solution
• Continue process improvement across the application portfolio.
• Proactive analysis to drive down outage, improve recovery time and reduce time to engage

Required Experience

• Thorough knowledge of banking domain including Digital Channels, Payments, Collections, Trade, Core banking, Retail banking
• Experience in regulatory reporting projects would be a huge plus.
• Designed, developed and enhanced various banking, business and technical applications like SFMS, RTGS, NEFT, UPI, IMPS, GEM, TAX , Custom Duty , State Tax , CBDT , CRIS and PFMS
• Experience of successfully facing off to senior business leaders
• Minimum 10-12 Years of experience in Information Technology with minimum 5 years' experience in Payment Systems application at least 2 Years' experience in development of software preferably in a Financial Service Industry.
• Regional working experience 2-5 years (preferred)
• Wide knowledge of current and future trends in business and technology environment.
• Experience creating detailed reports and giving presentations.

Education / Preferred Qualifications

• Technology, Engineering or IT Bachelors degree.

Technical Competencies

• Strong knowledge Data Management, related software & integrations (APIs, Microservices, MQ, HTTPS, SWIFT, Indian Payments e.g. UPI, BHIM, RuPAY, IMPS, NACH, NEFT, RTGS, SFMS etc,)
• Operating systems (Linux/ Windows)
• Knowledge of Project Management tools and JIRA
• Internet-based systems
• Web based applications.
• Experience of handling host to host connectivity with multiple ecosystem players will be useful
• Very good knowledge in Oracle PL/SQL and sound technical knowledge in Database Administration.
• Hands on Software development, middleware technology, databases, open source, migrations, security, deployment, QA, project management, agile/scrum, waterfall

Personal skills

• Possess Strong problem solving, analytical skills with an ability to handle multiple tasks & prioritize accordingly.
• Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients throughout the implementation process.
• Strong inter-personal & negotiation skills in dealing with HO and department users
• Medium to large team people management
• Excellent relationship building and networking skills

Additional skills

• Self-Motivator and team player
• Excellent documentation skills.
• A track record of following through on commitments
• 24 x 7 x 365 work culture

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.