IT Support Analyst

We're currently looking for an IT Support Analyst to join our client who are Northern Ireland leading company. This role offers a fantastic opportunity to provide crucial technical support to in-house end users in our clients organisation. This indivdual will be responsible for primarily providing first line IT support services to 190+ users with a customer-focused approach and professional manner. The IT Support Analyst will focus on providing user support using their service desk package.  Proactive support will be undertaken face-to-face, by telephone and using remote access tools. The role will involve monitoring and responding to service desk queues, prioritising work and escalating incidents to team members when required.   General support work may include tasks such as building and installing devices, software rollout and troubleshooting hardware and software faults. Applicants must have a good basic knowledge of Windows 2016/2019 server, SQL querying and data manipulation, Windows 10/11 clients, Azure Virtual Desktop, Office365 Suite, and TCP/IP networking. The IT Support Analyst will also play a role in assisting the IT Director and IT Manager to provide an excellent level of service to our user base.   In addition to the support function the role involves assisting the IT Team with project work.  This ranges from the roll out of new equipment, software and telephony systems. We also have an exciting list of ongoing infrastructure and networking projects including moving users to Azure Virtual Desktop. Key Responsibilities: - Windows Servers  - SQL - Windows 10/11 - Azure - Office 365 Administration  - Networking Key Points: Location: Belfast City Centre Office Salary: Circa £23,000