Jun 11, 2024

Support Engineer

  • Antal International Ltd
  • Germany

Job Description

Support Engineer

Location: Germany Remote

Our Client

The company is the world's fastest analytics database, trusted by the world's most ambitious organizations. Built for speed and flexibility, it can analyse billions of rows in seconds and run high-performance analytics securely - whether in the cloud or on-premises. Need to scale your analytics function? Simple pricing makes it easy. Want to deliver frictionless insights? Automatic self-indexing tunes performance for optimal results. Our client's solution fits into any data environment, so you can get started right away.

The role

We are looking for their next innovative Support Engineer to become a vital member of their Customer Support Team. The company prides themselves on delivering exceptional service and are looking for a dedicated individual to contribute to their dynamic support environment.

Key responsibilities

As a Support Engineer, you will play a pivotal role in:
  • Managing the 1st Level ticket queue and providing professional advice to valued customers.
  • Collaborating closely with their 2nd Level Support for efficient follow-up and tracing of fixes and solutions.
  • Reviewing and updating knowledge base articles, both external and internal.
  • Identifying and implementing improvements within the Support Team.
  • Participating in various training courses, including self-learning and on-the-job training sessions.
  • Being prepared to fulfil on-call duties.
Your profile

If you are a problem-solving enthusiast with a proactive mindset, this role is tailor-made for you. We are looking for someone with:

A university degree in IT or an equivalent technical degree.
  • 3 years of experience with Linux administration, LPIC-1 certificate is a plus.
  • Good technical knowledge and experience in at least two of the following areas:
  • Working with ticketing and knowledge systems (e.g., Confluence, GitHub)
  • Cloud technology (AWS, Azure, GCP)
  • Shell and scripting knowledge
  • Database and SQL knowledge, including SQL scripting.
  • Fluent English (Level C1), with German language skills being a plus.
  • A proactive approach to problem-solving and the ability to collaborate as a team player while taking initiative.
  • Must have a valid Germany residency and work status

If you are enthusiastic about contributing to their dynamic support environment, we invite you to apply for the Support Engineer position.

Your Benefits
  • Own Your Impact: you are not just a cog in the machine; you will step into immediate ownership of projects, driving them forward with a refreshing level of autonomy.
  • Thrive in a Global Team: Join a vibrant, international community where diversity is celebrated, collaboration is key, and feedback fuels growth.
  • Learn, Grow, Lead: We are invested in your development! Continuous knowledge-sharing, "Coffee and Learn" sessions, exciting events, and dedicated leadership programs empower you to soar.
  • Work on Your Terms: Flexibility is the name of the game! Enjoy adaptable hours, remote options, and "workcations" for the ultimate work-life balance.
  • Growth That Goes Beyond the Office: Dive into a comprehensive onboarding experience, fun team events, and a deep commitment to diversity and sustainability.
  • Rewards that Matter: Monthly home office allowance, volunteering options, floating days, and secure pension plans (location-dependent).

Peter Wharton
[email protected]