Jun 11, 2024

MIS Infrastructure Support

  • CV-Library
  • SL6, Maidenhead, Royal Borough of Windsor and Maidenhead
  • $41,870 - $49,114 yearly
Information Technology

Job Description

Do you currently provide 3rd line technical support for complex IT issues? As an infrastructure support engineer at SUEZ recycling and recovery UK, you’ll be contributing to an ever growing established company that’s helping customers reduce their impact on the environment, conserve natural resources and reduce landfill. What will I be doing? * Provide 3rd line technical support to clients, analyse and resolve complex technical issues in alignment with SLA’s. * Design, implement and maintain IT systems and solutions for clients. * Act as an escalation point for high priority customers for any incidents, complex issues related to infrastructure and data centre. * Provide onsite and remote support as and when necessary. * Provide guidance and support to junior members of the team, encouraging development and growth. * Assist in the development and maintenance of IT systems, as well as system and network security. * Proactively identify areas for improvement and create plans to improve service delivery. * Suggested workload(Investigating all tickets in the DC team, Packaging applications in both SCCM and App-V, Documenting processes, Daily checks, Supporting monitoring, Monthly citrix image update, Working on patching end user devices, Certificate work, Basic unix work -adding users, printers etc, Basic SQL admin work, Vmware - updating + patching templates, Windows server patching, Windows server upgrades, Moveit, Windows AD knowledge, Windows file + folder permissions,Printing environment.) What are the requirements? * Show a wide range of IT knowledge suitable for the role. * Demonstrate a willingness to pick up new skills * Attention to detail and quality focus * Will have previous experience at this level and will be looking to expand their skillset and responsibilities. * Have excellent interpersonal, oral and written communications skills. * Enjoy problem solving and be logical. * Understand the role as part of an infrastructure team that supports 3,000 users and provides critical services. Who we are SUEZ recycling and recovery UK is a forward-thinking company recognised as one of the top places in the UK to work. We are proud of the fantastic opportunities for personal growth and development we offer our people. As we continue to develop and grow, you can play an important part in the essential work we are doing to make businesses and communities more sustainable. Working at SUEZ recycling and recovery UK is not like most jobs – it means striving to secure our planet’s resources and being part of the resource revolution. By joining us, you will help to safeguard the environment and the public through essential waste and water management services, contribute to the sustainable development of communities, businesses and regions, and promote the emerging low-carbon circular economy. With a raft of benefits, family-friendly policies and excellent remuneration packages, there’s never been a better time to join SUEZ recycling and recovery UK. A friendly and supportive place that you will look to work in, we believe creativity, clear communication and our drive for excellence are the keys to our success. If you share our thinking – and have the qualities we’re looking for – you could play a big part in our dedicated team. To find out more or apply, please complete the application form and attach your CV. *No agencies please