May 22, 2024

Senior IT Developer - Global Complaint Handling

  • Medtronic
  • India
Information Technology

Job Description

Careers that Change Lives

We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.

Join us for a career in IT that changes lives.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.
• Responsible for evaluating and designing, developing or modifying programs for internal functional areas including finance, human resources, and marketing.
• Analyze existing programs and/or formulate logic for new systems.
• Develop system design documentation (including GUI design, if required), perform coding, and test/debug programs.
• Create ad hoc or bolt-on programs for integrations or functional business teams as needed.
• Develop conversion and system implementation plans.
• Prepare and obtain approval of system and programming documentation.
• Recommend changes in development, maintenance, and system standards.
• Train users in system enhancements and modifications.
• Provide patch and software upgrades to existing systems as required.
• Correct program errors, prepare operating instructions, compile documentation for program support.
• Analyze system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls.
• Works closely with functional users to enhance and maintain programs.

Additional Skills: Problem Solving, Detail Oriented, Cross-Functional Collaboration, Customer Service, Process Improvement, Communication.

Technology: Understanding of systems, software and technological concepts, Familiarity with data analysis tools and data modeling methodologies.

Must Have: Minimum Requirements
•• Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience.
• May have practical knowledge of project management.
• Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.
Nice to Have
• Familiar with Agile/Scrum development methodology
• Experience in working across global teams
• Ability to understand end-audience needs and requirements
• Detail oriented and organized with the ability to manage multiple priorities.
• Strong oral, written, and interpersonal communication skills
• Healthcare industry / business knowledge or experience
• Experience with SAP CRM
• Experience with quality management platforms such as TrackWise, Veeva Vault and Salesforce Platform related applications

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)