Apr 03, 2024

2nd / 3rd Line Support

  • CV-Library
  • York, North Yorkshire
  • $32,000 - $42,000 yearly
Information Technology

Job Description

Are you a 3rd line engineer currently looking for a new challenge? Or perhaps you are an experienced 2nd line engineer, looking for a step up in your career? If either of the above apply, then we want to hear from you! My client, a leading provider of hardware, software and managed IT services are looking for a 3rd line engineer to join their team on a permanent full time basis. As a company, they prioritise the human aspect of technology, valuing relationships, expertise, and practicality above all. Their commitment to clients, partners, and the environment shapes their approach, and it's their talented individuals who truly make the difference. They understand the intricacies of technology, collaborating, simplifying, caring, and delivering results. Together, they are reshaping the tech landscape with a human touch. Your Mission 💪 Joining the Secure Services Team as a 2nd / 3rd Line Engineer, you'll play a pivotal role in supporting, managing, and administering a diverse range of technologies and services for managed service clients. This includes Public and Private Cloud, Networking, and Systems Infrastructure. What You'll Be Doing 🎯 Administering diverse computer networks and environments, including software, hardware, and configurations. Monitoring and patching of an Azure Stack System, conducting disaster recovery operations, and data backups as needed. Troubleshooting and resolving hardware, software, and network issues. Proactively monitoring system performance and implementing optimisations. Managing and monitoring installed systems and infrastructure. Ensuring maximum system and infrastructure availability. Implementing security, backup, resilience, and disaster recovery measures. Developing and updating user guides and knowledge-based articles. Collaborating with vendors and technical personnel for issue resolution. Participating in the Out of Hours on-call rota.Experience & Requirements 🚀 Proven experience in installing, configuring and troubleshooting Windows and Linux based environments. Good cloud knowledge, preferably in Azure/Azure Stack Experience with virtualisation and containerisation (e.g., VMware, Hyper-V) Experience with monitoring systems (e.g Logic Monitor, SolarWinds, PRTG etc.) Good networking knowledge and experience of OSI (Open Systems Interconnection) network layers, TCP/IP Experience of typical enterprise level hardware vendor solutions (e.g., Compute, Storage, LAN, WLAN, EUC) Experience of producing quality support documentation Desirable vendors certifications include: CCNA, MCSA, VCP or similarPlease note that this is a fully office based role, as you will be supporting secure clients. Salary on offer is up to £42k dependent on experience. For more information, please get in touch