CV-Library
Taunton, Somerset
My client provides IT Outsourced Services to many of the UK’s leading Health and Social Care organisations.
Due to ongoing growth they are looking for an IT Support coordinator who has excellent organisational skills to help prioritise and co-ordinate their Service Desk team.
This is a varied role and an excellent opportunity for someone to join the company as they grow, with the opportunity to learn and develop your skills.
This is not a “hands on” IT Support role as such but having an IT background would be highly beneficial.
The Role
* Monitor, Manage and Coordinator all IT and Telecom Support Tickets.
* Manage multiple support ticket boards simultaneously.
* Allocate support tickets to engineers.
* Oversee escalated support tickets to third party IT and Telecom companies.
* Move / reschedule support tickets following delays, changes and unexpected events.
* Ensure Service Level Agreements (SLA’s) are met and engineers remain on track.
* Communicate...