25 Admin-Clerical jobs

Overview Ref: (phone number removed) Service Desk Team Leader / ITIL Exciting opportunity to lead the daily operations of a growing service desk, ensuring efficient and effective support services for end-users. This role involves supervising a team of service desk analysts, coordinating tasks, and providing technical guidance to ensure timely incident resolution and superior customer service. Role Responsibilities Responsibilities will include: Leading and supervising a team of service desk analysts, providing coaching, mentoring, and performance feedback to support their professional development and success. Coordinating and prioritising service desk activities, including incident management, request fulfilment, and problem resolution, to ensure timely response and resolution in accordance with service level agreements (SLAs). Monitoring service desk performance metrics and KPIs Providing a hands-on role in a technical capacity, handling incidents, requests, and escalations....

Location: Birmingham (On-site 2 days per week) Contract Type: Full-Time Salary/Rate: £25,000 Are you passionate about providing excellent IT support and looking for your next challenge? We’re seeking a skilled Service Desk Analyst to join a dynamic team and deliver top-notch 1st Line Triage support. This is a hybrid role, requiring 2 days per week in our Birmingham office. Key Responsibilities for the Service Desk Analyst: * Act as the first point of contact for IT issues, providing 1st line triage and resolution. * Manage, escalate, and resolve tickets using the service desk system. * Perform user account management tasks, including password resets, group policy updates, and user creation in Active Directory. * Troubleshoot hardware, software, and connectivity issues across a range of devices. * Maintain a high standard of customer service, ensuring timely communication and issue resolution. Key Requirements for the Service Desk Analyst: * Hands-on experience...

We are recruiting for a P6 Project Planner for a leading Defence organisation based in Bolton, this is  a Hybrid role spilt 50/50. Ideally you will have current SC Clearance, if not you must be eligible to obtain it. Overview of department: The role of the Project Planner is to deliver the following key objectives, through ownership and provision of best practice Project Planning to their respective sector / project team; Working in collaboration and support of the Business Performance Management Team and the Technical Teams, responsible for the development, deployment and ongoing management of the Primavera Integrated Plan Network Practicing, promoting and upholding the company standard of Planning and Scheduling.   Responsibilities: Analysing ongoing progress and performance, assessing this against contractual and internal targets - determining variance and its respective causes. Preparing reports and recommending actions to maintain and or improve progress. Establish and...

Senior Service Desk Technician 💰 Salary: Up to £35,000 📍 Location: Staffordshire My client is on the search for a Senior Service Desk Analyst to join their growing team. In this role, you'll handle advanced troubleshooting and solve complex technical problems related to hardware, software, networking, and security systems. You'll play a key part in keeping the service desk running smoothly and ensuring customers are happy with the support they receive. What We're Looking For: * Previous Technical Support or Service Desk role - minimum 2-3 years. * Skilled in Windows and macOS operating systems. * Active Directory, Microsoft Exchange, and Office 365 administration. * Experience using JAMF & PDQ deploy. * Knowledge of ticketing systems and service desk software. * Full UK Driving License Benefits: * Career progression * Company pension * Company events * Sick Pay + lots more! If you are passionate about technology and enjoy helping others solve their problems, we want to...

Technical Support Engineer, Stevenage £27,000 - £32,000 My client is seeking an ambitious Technical Support Engineer to join their expanding managed services team. The role offers excellent opportunity to enhance your skills and technical capabilities while advancing your IT career. You will be based within their Stevenage office, however, very occasional travel to customer sites will be required. You will be joining their back-office support team, collaborating with desktop engineers at customer sites to provide technical support and handle escalations. Responsibilities: * Serve as the primary point of contact for customer enquiries via telephone, email, and self-service portal * Answer support calls and log incidents * Manage and triage incidents effectively * Investigate and resolve incident across a diverse technological service stack * Maintain the highest levels of customer service * Adhere to agreed customer SLAs * Complete end-user service...

Job Title: Senior Service Desk Analyst Location: Derby Salary: £35,000 About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests and system outages. Provide 1st Line Support by logging incidents and requests into the service desk system when required. Offer 2nd Line Support...

Service Desk Team Lead - Windows, O365, AD, Networking £35k + £3k oncall I'm looking for a skilled customer-focused Windows Service Desk Team Lead to provide exceptional technical support to internal customers. As the Service Desk Team Lead you will be a point of escalation for incidents, will help to technically lead and mentor other members of the Service Desk Team and Deputise for the Service Desk Manager. You will not have line management responsibility and this is very much a hands-on technical role. They have a flat structure, so their service desk covers 1st , 2nd and some elements of 3rd Line Technical Support. The Service Desk has access to all their technical estate so can get involved in providing fixes to a broad and varied range of technical issues. This is not just logging problems for someone else to fix!! They require technical skills in many of the following: Windows 11, O365, Networking, LAN / WAN, Application Support, Active Directory, VMWare, DR, Storage etc....

Service Desk Analyst - Windows, O365, AD, Networking - large team I'm looking for a skilled customer-focused Windows Service Desk Analyst to provide exceptional technical support to internal customers. The ideal candidate will combine strong technical knowledge with excellent customer service skills. They have a flat structure, so their service desk covers 1st , 2nd and some elements of 3rd Line Technical Support. The Service Desk has access to all their technical estate so can get involved in providing fixes to a broad and varied range of technical issues. This is not just logging problems for someone else to fix!! They require technical skills in many of the following: Windows 11, O365, Networking, LAN / WAN, Application Support, Active Directory, VMWare, DR, Storage etc. Whilst primarily BAU focused you will also get involved in a range of continuous improvement projects and roll-out of new technologies. They offer great opportunities for skill and career progression and have a...

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Blue Arrow are currently recruiting for a dedicated and detail-oriented Temporary Assistant Business Manager for our public sector client based in Edinburgh. This role is crucial in supporting our clients mission to fulfil its statutory obligations and execute its comprehensive work programme. The successful candidate will undertake a variety of essential administrative tasks, ensuring the smooth operation activities. Key Responsibilities: Inbox and diary management: Efficiently manage the Secretary's inbox and diary, coordinating and prioritising key tasks that require the Secretary's attention. Meeting Support: Take accurate minutes of meetings, ensuring all discussions and decisions are well-documented. Correspondence Handling: Track incoming correspondence and draft routine replies, maintaining clear and professional communication. Document Preparation: Collate, print, and distribute meeting papers, ensuring all necessary documents are available for Council members. Records...

Exciting opportunity to join a successful and growing business based in Ely. We are looking for an organised Secretary. * Administrative, secretarial support to the management team * Answering the phones, emails and scheduling meetings * Assisting with project work * Report preparation Experience skills required: * 2 years experience in an administrative role * Proficient in Word, Excel, Outlook and Powerpoint * Strong written and verbal communication skills * Excellent attention to detail and problem solving skills Hours of work: Monday - Friday Benefits: Competitive salary, Health Insurance, 25 days holiday If you have not received a response within 5 working days, unfortunately your application has been unsuccessful. Xpert Resourcing Ltd is acting as an Employment Agency for this Permanent vacancy. INDXPR

We are currently recruiting an IT Support Analyst on a permanent basis for a expanding business based in Hemel Hempstead. You will be part of a busy internal IT Support Team supporting users across the UK remotely and also at desk side at head office providing 1st Line and 2nd Line Support for a range of IT software and hardware. You will ideally have previous experiencing working within a Service desk or as a Service Desk Analyst / 1st line Technical Support / IT Support Analyst and be confident working with Active Directory, Exchange and have had exposure to supporting LAN, WAN and Virtual Desktops. Please note this role is based in Hemel Hempstead and will be office based 5 days per week initially and 1 day working from home per week once fully trained. In return the company is offering a salary of up to £26,000 plus weekend on call (from home) 1 weekend in 5 offering £300 per weekend (£3000 per year plus)  excellent benefits and a fantastic modern working environment

Service Desk Analyst - FTC Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team. This role can be offered on a 9 month fixed term contract basis. Our Head Office is located in Letchworth Garden City. The role can be done on either a hybrid or remote working basis but be aware there may be the very odd occasion when you are required to come into the office. Reporting to the Digital Workplace Manager, you will be responsible for delivering exceptional customer service and technical support across Willmott Dixon's business. This role is crucial in ensuring smooth IT operations and customer satisfaction, as you will serve as the first point of contact for end users experiencing technical issues. The Role What do I do? Customer Support: I am the face and voice of IT for our end users, providing timely and effective solutions through various channels including telephone, self-service, chat, and email. I understand my customers' needs and adapt...

Join a leading organisation for an exciting temporary opportunity as a Project Planner! ✨ We are seeking a skilled Project Planner to join our client's team based in Crewe. You will be responsible for generating and maintaining project plans for certification project delivery, ensuring successful project delivery and actively managing the critical path. 🗓️ Key Deliverables: Plan generation and maintenance for certification project delivery Identify and escalate potential risks to the plan Ensure robust change control of plans Generate project health metrics and status reporting Maintain project calendar and resource allocation Support clear communication between delivery and project teams 💼🔍 Skills & Experience: Technical background in automotive/aerospace/engineering Strong problem-solving skills Stakeholder management and collaboration Demonstrable project planning experience in an automotive engineering environment Excellent knowledge of Microsoft Project Strong...

Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM £35-45k+ Berkshire on site Looking for a strong Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: • Working directly for the Service Director maintaining and monitoring project schedules • Day to day management and responsibility of service desk including a team of Service Desk and Desktop support Analysts, ensuring appropriate business support coverage with staff shift rotations. • Provide 1 & 2nd line incident and request fulfilment, working very closely with IT support technicians in other teams • Participate as a Major Incident Manager process (MIM) for P1 / P2 incidents. • Tracks ticket trends in the ITSM toolset, identifying areas for improvement and putting improvement actions in place • Onboard news services...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Business Analyst - Demand Planning Genpact is seeking analytical, motivated, collaborative, and customer centric individuals to drive the Demand Planning operations for locomotive spares parts for passenger transit services business of a locomotive major. As a Demand Planner - the incumbent will work to lead implementation projects, to optimize the accuracy and reliability of the Demand Plan...

Service Desk Engineer (Contract) - Leicester My client is a leading MSP based in Leicester, who are looking to expand their Service Desk team. They're looking for a Service Desk Engineer with experience in 1st and 2nd Line support. This will be an initial 3-month contract, with the prospect of joining the company on a permanent basis with progression to a senior position. Details: £160/day Hinckley, LE10 (on-site) 3 months (initial contract) Start date: 20/01/2025 Key Skills and Experience Experience working in a fast-paced environment (ideally within an MSP) Proven experience in 2nd Line Support. Well versed in supporting Windows Desktop 10/11 and Office 365 admin of the core services. Experience troubleshooting issues remotely via the phone and on-site. Responsibilities: supporting various clients within our MSP framework, primarily focusing on site work but also providing helpdesk support as needed. Address incoming support requests from clients through the...

2nd Line/3rd Line Service Desk Technician, Senior paying up to £40k is required to join the IT team of an expanding construction company, this role is hybrid and will be based in Sheffield. The company have multiple sites across the UK which will need you to provide end-user support over the telephone, remotely, via email and face-to-face, installing, updating, maintaining and supporting various software applications from different vendors. Successful candidates for this 2nd Line/3rd Line Service Desk Technician must have experience with supporting Windows OS, diagnosing and solving hardware faults, knowledge of ServiceNow, Azure, Active Directory, Endpoint, Office365 Admin is crucial, as is an understanding of TCP/IP Networking, SIP/VOIP and experience of setting up, troubleshooting and support. Should really be aufait with Setting up Group Policies, File Management M365 Administration inc Teams and Sharepoint You will be part of a team of 6 in a department of 11 supporting...

Responsible for Short-Term and or Long-Term capacity and supply planning. Job Description In your new role you will: Responsible for Short-Term and or Long-Term capacity and supply planning . Coordinate demand and capacity planning with Business Demand Planner. Working closely with Supply chain planners to identify and resolve capacity roadblock . Manage production flexibility and short-term and or Long-Term capacity improvements. Implement utilization strategy and track capacity increases. Coordinate allocation in case of capacity bottlenecks. Participate in projects to optimize supply chain processes, tools, and change management. Create and be able to present. Your Profile You are best equipped for this task if you have: Degree in Supply Chain Management, Logistics, Engineering, or Business Administration Proficient in Microsoft Office (Word, Excel, PowerPoint). Basic SAP knowledge. Data analysis and problem-solving skills. Excellent...

Chroma are currently recruiting for a Service Desk Analyst to join a small MSP based in South Manchester. Offering up to £28K per annum this is an excellent opportunity for an enthusiastic individual, with a can-do attitude, to join their close-knit team.   The company themselves are Microsoft partnered Managed Service Provider who aim to provide a direct and outcomes focused service to their customers. As a Service Desk Analyst, you will be joining a small Service Desk Team with to provide ongoing support and technical assistance to end-users and support with solution implementations. As a Service Desk Analyst, you will be responsible for a wide range of day-to-day tasks at 1st/2nd line level including: Providing technical support and assistance to end-users regarding Microsoft 365 and Azure. Providing technical support and assistance to end-users regarding Windows Server, Windows 10/11 Client and Mac Operating Systems, hardware, and network-related issues. Troubleshooting and...